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Get to know usAgentic Commerce refers to retail processes in which AI agents, acting on behalf of customers, research, compare, and select products and handle the purchasing process, including authorization and payment. The technical foundation is provided by open standards and interfaces that connect the product catalogs and data systems of retailers, payment service providers (PSPs), and AI platforms. Agentic Commerce is a key, rapidly growing area of application for Agentic AI.
This KPI measures the purchase completion rate of sessions initiated through an AI agent. The agent conversion rate can, for example, be compared to the conversion rate of human users through traditional channels. Current market data (including Shopify and Adobe Digital Insights) suggests that traffic generated by agents is converting at an increasingly higher rate than traditional traffic.
The Agent Payments Protocol is an open standard built on A2A and MCP that was introduced by Google in September 2025. It is designed to regulate, regardless of the payment method, how AI agents may initiate payments on behalf of humans—for example, via credit card, real-time bank transfer, or stablecoin. At its core are two cryptographically signed—and thus tamper-proof—mandates: The “Intent Mandate” bindingly records the original purchase intent, while the “Cart Mandate” permanently locks in the items and price once the shopping cart has been assembled, before the payment is initiated. AP2 is now supported by more than 60 organizations, including Mastercard, PayPal, American Express, Adyen, and Shopify (as of September 2026). For cryptocurrencies, the A2A-x402 extension—developed in collaboration with Coinbase, the Ethereum Foundation, and MetaMask—supplements the protocol with corresponding payment channels.
An agent-ready catalog refers to a product catalog whose data is formatted in such a way that AI agents can search it, interpret it, and incorporate it into recommendations. Data quality is crucial for this and can be determined using a score. All data in the catalog must be complete, structured, and machine-readable. This requires, among other things, unique, standardized attributes (rather than free-text product descriptions), semantic tagging, and markup structures (e.g., Schema.org/Product).
This KPI measures the percentage of website or storefront traffic generated by AI assistants and shopping agents. Technically, this requires that agent traffic be reliably identified as such, for example, using tools such as the Adobe LLM Optimizer.
A2A is an open standard that Google introduced in April 2025. The goal is to enable AI agents from different vendors and frameworks to communicate securely with one another and coordinate tasks (e.g., when a shopping agent simultaneously requests quotes from multiple vendor agents). To this end, agents publish their capabilities via standardized, JSON-based “Agent Cards” and exchange tasks with a clearly defined lifecycle as well as work outputs (“Artifacts”). Since August 2026, A2A has been further developed in collaboration with MCP under the umbrella of the Agentic AI Foundation. More than 150 organizations support the standard (as of September 2026).
The Agentic AI Foundation (AAIF) is a neutral, cross-vendor foundation operating under the umbrella of the Linux Foundation. It was founded on December 9, 2025, with the goal of transparently and collaboratively advancing open standards for agentic AI. Among the founding contributions were Anthropic’s Model Context Protocol (MCP), Block’s agent framework “goose,” and OpenAI’s AGENTS.md standard. In August 2026, Google’s Agent2Agent (A2A) protocol was added, and it has since been further developed under the foundation’s auspices. The AAIF is supported by a three-tier membership structure: ranging from major technology companies such as AWS, Google, Microsoft, Anthropic, and OpenAI at the top Platinum tier to smaller organizations such as Hugging Face or Zapier at the Silver tier. Since its launch, membership has grown from 40 to over 250 (as of September 2026).
The Agentic Commerce Alliance (ACA) is a vendor-neutral, independent foundation that was launched in October 2025 with 15 founding members (including valantic and Shopware). The ACA offers retail brands practical frameworks, benchmarks, and guidance to help shape the adoption of Agentic Commerce. The goal is transparent governance and independence from individual platform providers. The foundation does not define technical standards, but it has incorporated the ACP—made open source by OpenAI and Stripe—into its roadmap. Since its founding, additional partners such as PayPal, Klaviyo, Nosto, Nexi, and Trusted Shops have joined the alliance.
The open standard initiated by OpenAI and Stripe enables AI agents to make purchases on behalf of users. AI agents such as ChatGPT can use the interface to suggest and compare products directly within the chat, select them, complete the checkout process, and pay without leaving the chat. The ACP also allows multiple agents to initiate transactions simultaneously. The technical foundation is a Shared Payment Token (SPT) —an encrypted token—combined with cryptographic identity verification, real-time fraud detection, context-based authorization, and spending limits.
More detailed information in the blog post: Agentic Commerce Protocol: Redefining E-Commerce with OpenAI and Stripe
This internal check value provides insight into the completeness, consistency, and machine-readable structure of product data required for an agent-ready catalog. Incorrect or incomplete data are among the most common reasons why an agent cannot capture a product and, as a result, cannot recommend or purchase it.
The open standard published by Anthropic in late 2024 is a universal, model-agnostic interface through which AI assistants and agents can access internal systems such as CRM, ERP, knowledge databases, and product catalogs. MCP is not a payment or checkout protocol; rather, it serves as the underlying data and tool layer through which commerce protocols such as ACP or UCP can access commerce data.
More detailed information in the blog post: Model Context Protocol: MCP as Infrastructure for AI Integration
This term describes how reliably and consistently a retailer fulfills its delivery, shipping, and return promises across all channels and reports them in a machine-readable format. This includes, for example, shipping options, cutoff times, geographic restrictions, and return deadlines. In Agentic Commerce, promise accuracy is a measure of fulfillment readiness and a key selection criterion for agents. If the information is unclear or inconsistent, there is a risk that an agent will skip the offer and exclude it from recommendations.
This KPI shows what percentage of the product range is technically accessible and available for transactions via the Agentic Commerce protocols (ACP, UCP).
The SPT is an encrypted token that handles payment authorization in agent-based payment processes without revealing card data. Among other things, it serves as the technical foundation for automated payment processing via the ACP.
The Unified Incentives Protocol (UIP), initiated by Talon.One, was launched in January 2026 as a specialized standard for the machine-readability of loyalty programs, discounts, and promotions. Unlike ACP and UCP, which govern payment and checkout processes, and MCP, which governs data access, the UIP specifies which loyalty and discount logic an AI shopping agent may take into account when making a purchase decision.
The Universal Commerce Protocol (UCP) is Google’s counterpart to the ACP. It connects merchant catalogs and checkout with AI agents in the Google ecosystem (Web Search, Gemini). Unlike the ACP, which enables AI agents to make purchases through a dialog-based system, UCP builds on Google’s existing search and shopping infrastructure and expands it with agent-based capabilities. The protocol launched in January 2026 with over 20 connected payment service providers (PSPs).
Verifiable Credentials (VC) are a data format for digital credentials standardized by the World Wide Web Consortium (W3C) that allows a statement about a person, a company, or a device to be verified in a tamper-proof manner without the verifier having to contact the issuer. The model involves three parties: the issuer, the holder, and the verifier. An issuer cryptographically signs a statement and transfers it to a holder, who stores the credential in their own digital wallet and, when necessary, presents it to a verifier, who can independently verify the signature. The second version of the standard, VC 2.0, was officially adopted as a W3C standard on May 15, 2025. In Agentic Commerce, Verifiable Credentials form the technical foundation for the Agent Payments Protocol (AP2): The intent and cart mandates used there are issued as Verifiable Credentials. This makes it possible to prove retrospectively, completely, and tamper-proof that a user has authorized a specific purchase intent.
Zero-click checkout refers to a purchase transaction that an agent automatically initiates based on pre-authorized permissions (including specifications regarding budget, preferences, and payment methods). At the virtual checkout, no manual clicks by human users are required for the transaction. This requires tokenized, pre-authorized payment methods (e.g., SPT, Visa Intelligent Commerce, Mastercard Agent Pay) with defined spending limits, as well as programmatic APIs.
Technical Requirements for Agentic AI in Retail
As an application area of Agentic AI, Agentic Commerce is primarily a technical discipline that requires retail organizations to make corresponding IT adjustments to their commerce, payment, and backend infrastructure. Depending on their level of maturity, AI agent systems can automate processes throughout the entire shopping journey: from product search and adding items to the shopping cart (checkout) to digital payment and complete transaction processing.
In this process, multiple agents—each specialized in different tasks and functions—work together within an orchestrated system. On behalf of human users, the agents research, compare, and recommend offers and products; factor in discounts, promotions, delivery times, shipping, and payment options; technically initiate the purchase; and authorize payments. The individual processes are governed by open, platform-independent standards.
To enable agent-based processes regardless of the commerce and AI platform used, a growing ecosystem of open, vendor-neutral protocol standards has been emerging since late 2024 to govern specific workflows, such as
Important for the IT roadmap: The data foundation, checkout, and digital payment layers can be developed independently of one another but should be designed to support multiple protocols from the outset.
The ACP from OpenAI and Stripe expands conversational AI assistance to include shopping features. In contrast, Google’s UCP builds on the existing Google Search and Shopping infrastructure and supplements it with agent-based capabilities. Both protocols aim to enable automated transactions via AI agents. They differ only in terms of their sponsors, level of integration, and maturity.
The MCP, ACP, and UCP protocols complement one another at different levels of an Agentic Commerce tech stack and address various issues in the process chain: MCP connects AI agents to a company’s internal data sources (e.g., product catalog, CRM, ERP), while ACP and UCP handle the actual purchase and payment process between the AI agent and the merchant. An agent can therefore use MCP to read product data and rely on ACP or UCP to complete the purchase.
While MCP connects a single agent vertically with tools and data sources, A2A manages horizontal communication between multiple agents. Both standards facilitate data access for agents and complement each other.
| ACP | UCP | MCP | |
|---|---|---|---|
| Definition | Standard for purchases made directly in chat by an AI agent | Standard for connecting merchant catalogs and checkout with AI agents in the Google ecosystem | Universal interface for connecting AI assistants to internal corporate systems to manage data access |
| Initiator | OpenAI, Stripe | Anthropic | |
| Objective | Conversational assistant (ChatGPT) expanded with commerce features | Google search & shopping infrastructure expanded with agent-based features | “USB standard for AI”: model-independent integration layer |
| Start | 09/2025 (pilot "Instant Checkout") | 01/2026 | 12/2024 |
| Status | “Instant Checkout” scaled back; protocol to be further developed within the ACA | Currently being rolled out; growing number of providers | Widely adopted under the Agentic AI Foundation (including OpenAI, Google, Microsoft, and Anthropic) |
| Benefits | Purchases are processed within the chat; robust security architecture (tokenization, real-time fraud detection, spending limits); broad support from ACA members | Direct access to Google's reach (Search, Gemini, Shopping Graph); broad payment integration right from the start | Reduced dependence on vendors; faster time-to-market through reusable interfaces; turns internal data into a platform for new service and sales channels |
| Usage | Retailers focused on ChatGPT/conversational commerce, existing Stripe customers | Retailers with high relevance in Google Search/Shopping, multi-payment scenarios | Integration of product catalogs, CRM, and ERP with AI agents (infrastructure level), not for the checkout/payment process |
Digital Payments & Fraud Prevention
In Agentic Commerce, the triggers for digital payments shift from human input to pre-authorized, machine-readable authorizations. It is not the cardholder who confirms each individual purchase, but rather an AI agent that independently initiates payments within a set limit.
Traditional security mechanisms in digital payments (such as form entries or CAPTCHAs) do not apply to AI agents. Instead, tokenized payment procedures secure data and transaction processes in the background: Cryptographically signed mandates (such as those within the AP2 framework) ensure that the purchase intent and shopping cart are tamper-proof and traceable after the fact. Customized mechanisms for real-time fraud detection must distinguish between legitimate and fraudulent purchases made by AI agents. Security for agent-initiated payments becomes an architectural challenge that retailers and payment service providers must address through technical integrations.
Since in Agentic Commerce an AI agent makes purchases on behalf of a person, tokenized mandate procedures replace traditional payment authentication: In ACP, the Shared Payment Token performs this function. At the same time, UCP-based payment integrations and card network-specific methods such as Visa Intelligent Commerce and Mastercard Agent Pay have been developed for payment authentication.
Legacy payment systems that rely on manual input or CAPTCHAs are “blind spots” for agent transactions and block automated purchases. Agent systems make decisions based on criteria different from those of humans. Rather than a functionally and visually sophisticated user experience (UX), agentic commerce places greater emphasis on the “developer experience” (DX), stable APIs, and programmatic access.
PSPs must prepare their service infrastructure to be compatible with the new standards and agent systems. Necessary adjustments focus, among other things, on API-first and event-driven architectures, robust metadata models, tailored fraud detection mechanisms, and integration with AI platforms. In Agentic Commerce, large language models (LLMs) act as a new intermediary layer, positioning themselves between users, merchants, and PSPs.
New standards such as the Agent Payments Protocol (AP2) govern, regardless of the payment method, how AI agents are permitted to initiate digital transactions (e.g., via credit card, real-time bank transfer, or stablecoin). In this process, an AI agent acts as an authorized representative on behalf of a cardholder. This is made possible by tokenized powers of attorney: cryptographically signed and thus tamper-proof mandates based on W3C Verifiable Credentials form a chain of mandates: An“Intent Mandate”bindingly records the user’s original purchase intent; a“Cart Mandate”permanently locks in the items and price once the shopping cart has been filled, before the payment is initiated.
This mandate chain is intended to resolve three key points of contention regarding autonomous, agent-initiated payments:
Technically and legally, the cardholder remains responsible for agent-initiated purchases.
New vulnerabilities are emerging due to automated ordering patterns and identity delegation: e-commerce and backend infrastructures (e.g., monitoring, security, and payment systems) must be able to distinguish legitimate agent purchases from malicious bot attacks. Industry-wide standards and procedures are currently being developed.
Since traditional fraud heuristics are designed for human click behavior and automated ordering patterns by agents must be evaluated differently, the first step is to introduce new metrics for collecting and measuring the fraud and error rates in agent-initiated purchases. Failed, aborted, or fraudulent agent transactions must be consistently monitored and reviewed as part of Quality Assurance (QA) in Agentic Commerce. In addition, it must be ensured that the commerce architecture is compatible with new security software and enhanced payment protocols.
Active and continuous monitoring, along with documented policies for agent identities and access rights, are essential. First and foremost, robust identity verification is required through tokenized or attested procedures: Mastercard Agent Pay combines cardholder, agent, and mandate identities into a single credential that enforces spending limits even before authorization. Visa’s Trusted Agent Protocol attaches signed attestation headers to every merchant request. Google’s AP2 works with verifiable “Intent” and “Cart” mandates that users sign with their own key. It also requires narrow authorization scopes based on the so-called “AND gate” principle, whereby an agent may only act if both the agent itself and the delegating individual are authorized for that action. In addition, there are granular audit trails at the tool-call level, as well as clear revocation and offboarding processes with automated deprovisioning.
AI is considered a tool without its own legal personality. Its actions are attributed to the user. The human remains the legal purchaser. The right of rescission under §§ 355 et seq. of the German Civil Code (BGB) also continues to apply unchanged to AI-mediated purchases. General civil liability rules also apply to AI-related errors. This means that Agentic Commerce does not provide a blanket exclusion of liability for consumers or providers.
Agent-Ready Catalog
Product Information Management (PIM) is the central system layer in Agentic Commerce: As the “source of truth,” a PIM system provides the structured database that enables AI agents to reliably find, understand, and recommend a product. In the PIM system, product data from various sources is consolidated, standardized, and made available to the output channels. Complete, consistent, and up-to-date product attributes make a catalog accessible to language models and increase the likelihood of appearing in AI responses from LLMs (such as ChatGPT and Gemini). PIM is thus a central building block for LLM-powered discovery in Agentic Commerce.
By converting catalogs into machine-readable, semantically enriched formats, organizations prepare their product data for LLM-based discovery: Structured feeds, unique attributes, consistent categorization, and ongoing data quality checks are essential for AI to read, understand, and recommend products.
Various tools support the preparation of product data, including those for OCR-based text recognition from images and PDF files, language models for attribute generation, and automated translation tools.
AI agents can only reliably populate shopping carts if bundle logic, tiered discounts, and availability are accessible as structured API objects. Every item in the shopping cart (product, quantity, price, applied discount) is recalculated via the Commerce API with every change (addition, removal, quantity adjustment) and returned as an updated total shopping cart. This allows the agent to verify the result against the user’s original intent before checkout.
Complex promotions (e.g., tiered discounts, bundle prices, “3-for-2”) must be defined as deterministic rules in the promotion engine. Availability checks are performed in real time for each item via the inventory system to prevent failure during the final checkout step.
Since there is no uniform industry standard for this yet, retailers are advised to adopt an API-first, composable commerce architecture that can be flexibly adapted to new agent protocols.
KPIs, GEO, and Performance Metrics
To measure success in Agent-driven Commerce, marketing, sales, and service teams at retail organizations must establish new metrics, such as agent referrals, the share of agent traffic, and the analysis of conversion paths leading to a purchase. Until now, these metrics have often only been possible in cooperation with AI platform providers or specialized tracking tools.
An agent-ready catalog based on a powerful PIM system is a prerequisite for agent referrals: To ensure that your products are mentioned and recommended in AI responses, you need complete, structured product data, verifiable trust signals (reviews, certifications), and open, machine-readable interfaces that agents can use to retrieve and compare products.
For AI shopping agents, brands are only visible if their products and offers appear in structured data sources. AI agents search and query, for example, product feeds, PIM exports, marketplace catalogs, and structured data (Schema.org/Product) on a brand’s own website. This means that brands remain visible when product attributes (title, description, price, availability, variants) are maintained in a complete, consistent, and machine-readable manner across all channels. In addition, trust-building signals—which AI agents factor into their recommendations—are becoming increasingly important, such as customer reviews, real-time availability, and product identifiers (GTIN/EAN) for unique identification. Content structuring also plays a crucial role in digital visibility: Brands that clearly structure their content and take GEO criteria (e.g., question-and-answer structure) into account increase the likelihood that agents will correctly understand their products and actively recommend them.
Traditional search traffic is changing in two ways:
Both traffic sources (organic search traffic and agent traffic) must be measured and tracked separately to understand how purchasing decisions and conversions evolve over time.
The shopping journey is increasingly concentrated on a single channel: the chat window with AI assistants or platforms such as ChatGPT. Here, agents search for and compare solutions and products on behalf of a user, narrow down options, and make purchasing decisions. Metrics and attribution for monitoring and tracking must be aligned with this new, central touchpoint. Traditional marketing metrics such as website traffic, engagement, and conversion rates, as well as click-based multi-touch attribution (e.g., based on UTM parameters), provide no insight into agent interactions, mentions, or hit rates in AI-based discovery, and fall short in Agentic Commerce.
The first prerequisite is the technical visibility of agent access: This requires, among other things, the detection of agent traffic, benchmarking against competitors in AI responses, and checking for missing metadata and unstructured content. Tools such as the Adobe LLM Optimizer help map these factors. Building on this, content and data gaps can be closed more effectively, increasing the likelihood of being mentioned and recommended in LLM responses.
It is not only marketing metrics that are relevant, but also sales KPIs and metrics related to product data quality. Examples of new relevant KPIs include
At its core, performance measurement in agentic commerce encompasses combined metrics for digital visibility, data-driven performance marketing, and data and risk analyses.
Specialized AI agents are increasingly taking over operational steps in A/B testing (e.g., hypothesis generation, test setup, quality assurance of the experiment, and evaluation of results). Instead of individual test steps, specialized workflow agents can orchestrate entire process chains.
Detailed information in the blog post: Data-Driven Optimization: A/B Testing with Optimizely & Agentic AI
Data on specifically identified Agentic Commerce case studies is still scarce across the industry, which is understandable given the early stages of adoption and market development (ACP since 09/2025, UCP since 01/2026). AI projects in related industries provide indicative signals regarding the impact and ROI of Agentic Commerce initiatives:
CRM, Personalization & Loyalty
When AI agents interact with brands on behalf of customers, customer relationship management (CRM) becomes increasingly important. Through their daily use of AI assistants, people are becoming more and more accustomed to receiving accurate answers in a matter of seconds that are precisely tailored to their situation and question. These habits are also changing expectations and quality standards in marketing, sales, service, and support communications.
Agentic AI offers the potential for deeper personalization across all touchpoints, thereby fostering stronger, more sustainable customer relationships: For example, self-service agents that automatically answer recurring inquiries (e.g., order status, returns, and warranties) in real time meet rising expectations for immediate, personalized, and context-aware solutions. A sales agent who takes into account the full customer context, product data, and availability can provide personalized recommendations and create bundled offers. Regardless of whether an AI or a human is responding, the experience must be perceived by the customer as consistent and free of media discontinuities. Two key prerequisites for this are:
Even though AI “talks” about brands and compares them to competitors, personalization remains a key requirement for digital visibility and relevance. AI assistants, with which customers now interact almost daily, are changing usage habits and expectations regarding the shopping and customer experience: Immediate, personalized solutions in response to situation-specific questions are the new standard for building rapport, trust, and relevance. Product data, customer feedback, and brand messages must be prepared in such a way that AI models prioritize them and incorporate them into their recommendations. True personalization works on a personal level by taking context into account and creating one-to-one relevance.
In loyalty programs, the conceptual focus is shifting from purely points-based systems to the question of how well a system addresses customers’ interests after the purchase decision has been made. The previous mechanism—earning points and redeeming them after a purchase—is rendered ineffective when an agent makes the purchase decision. Loyalty signals and rewards must therefore be integrated into the agent’s decision-making process. Technically, this is made possible by standards such as the Unified Incentives Protocol (UIP). At the same time, retailers must establish a centralized control system that regulates which discounts AI agents are allowed to include and display in order to avoid margin losses.
Shipping options and costs, delivery windows and cutoff times, geographic delivery restrictions, and return policies must be consistent across all channels and available in a machine-readable format. Inconsistent or unclear information can cause an AI agent to skip an offer and exclude it from the selection or recommendation.
With Agentic AI, post-purchase, service, and support processes in after-sales can be made more proactive, personalized, and case-specific: Instead of rigid rule sets, agents decide on and evaluate individual cases based on context or specific events when determining returns and solutions; for example, they automatically factor in delivery delays when processing tickets, and tailor and manage information regarding return options (exchanges, store credit, refunds) based on customer profiles and company strategy, provide real-time responses, suggest alternatives and recommendations, or escalate complex, difficult cases to human service representatives—all presented in clear case reports and ticket summaries, complete with specific suggestions (Next Best Action).
Strategy, Skills, and Governance
A practical roadmap for the next 12 to 24 months is based on three areas of action that should be implemented sequentially:
Even the best language models cannot compensate for a flawed or fragmented data model. Data quality is the foundation upon which every downstream investment is built. The IT roadmap for any agent-based commerce strategy should be aligned with four building blocks and prioritized in this order:
Essentially, four points in the agreement should be clarified in advance and clearly defined:
Without updated contracts, merchants risk losing control over price display and brand presence on the platform.
Data sovereignty and independence from global platform giants are a hot-button issue for European companies. According to a valantic study, 72 percent of large German companies see a structural dependence on U.S. hyperscalers; 73 percent view the U.S. CLOUD Act as a risk, and 90 percent are considering or planning a migration to sovereign cloud models. For Agentic Commerce integrations, this means that EU data boundary requirements must be incorporated into the IT roadmap for Agentic Commerce from the very beginning.
The key term is “Agent Literacy”: the ability to outline clear tasks for AI agents (Task Design) and give them result-oriented instructions (“Prompt Discipline”), systematically review the results and evaluate their quality (Verification), and orchestrate them across multi-stage workflows—these skills will be increasingly in demand. As a result, the responsibilities and focus of existing roles are shifting from operational tasks to the strategic orchestration of AI agents, AI governance, and coaching. At the same time, new, cross-functional roles will emerge within organizations, such as Category Data Partner, Cross-functional Activation Lead, or Trust and Policy Steward.
Managed services, marketplace connectors, and standardized product data feeds eliminate the need to develop custom protocols or integrate them technically. Here’s a practical example: Shopify’s “Agentic Plan” enables integration with established AI platforms such as ChatGPT, Microsoft Copilot, and Google AI Mode/Gemini—even for merchants who don’t have their own Shopify store. Product data is managed in a consolidated manner within Shopify Admin, automatically categorized and enriched for all connected AI assistants. Marketplace integration platforms like ChannelEngine work in a similar way: A central interface connects merchants to more than 1,300 channels as well as initial UCP and ChatGPT Shopping integrations; product attributes are automatically maintained with AI support. The priority here is data quality, not technical depth. It is particularly advisable for small and medium-sized businesses to first test assistive AI within their own channel before investing in third-party agent ecosystems.
In the B2B sector, Agentic Commerce is primarily focused on reducing friction in complex sales and procurement processes. The greatest potential lies in sales, service, and aftermarket operations: Agents can handle repetitive tasks such as order tracking, price inquiries, and reorder reminders, while human advisors focus on strategic tasks. To do this, AI agents must handle multi-step approval workflows and exceptions, RFQ processes with supplier evaluations, negotiated prices and contract terms, as well as compliance checks—all integrated into existing ERP and procurement systems.
Specific use cases include, for example, automated quote generation, CPQ (Configure, Price, Quote) and guided selling, the management of contracts and inventory, the assignment of free-text or photo descriptions to corresponding spare part SKUs, and autonomous reordering based on individual consumption patterns. In manufacturing, maintenance processes and malfunctions can be predicted using sensor data (IIoT, Predictive Maintenance). An advanced use case is so-called agent-to-agent procurement, in which purchasing and sales agents from different companies negotiate directly with one another, agree on prices, and conclude transactions within defined governance guidelines. Forrester estimates that by the end of 2026, about one-third of B2B payment workflows will use AI agents, and 20 percent of sales employees will be involved in agent-assisted quote negotiations.
Where agent systems are making purchases, the direct-to-customer (D2C) relationship seems to be taking a back seat. In the short term, the impact of agentic AI on D2C brands is more positive than threatening: pure in-chat checkout has not yet caught on. OpenAI deactivated direct purchases within chat after about half a year because hardly any of the connected retailers were using it at all. Instead, when a user expresses an intent to purchase, assistants like ChatGPT typically redirect them to the brand’s website, which can generate measurably better conversion rates than traditional traffic (according to Adobe, about 42 percent; according to Salesforce, up to eight times better than via social media). It generally also means higher revenue, because the users arriving on the website are primarily those ready to buy.
The direct customer relationship thus remains with the brand, both legally and technically. The far greater influence of agent-ready AI lies in the stage prior to this: whether a D2C brand appears in an agent’s response is determined by the models’ citation logic. Younger target audiences in particular—Gen Z and Millennials—are increasingly replacing traditional search with AI interfaces.
Brands that invest early in agent-ready data and their own agent systems can thereby effectively safeguard their direct customer relationships.
AI-powered trading on marketplaces is possible in two ways:
In principle, marketplaces with a large product assortment could have an advantage, as agents prefer to access comprehensive, complete catalogs—provided they are structured and machine-readable. Marketplaces without their own agent—which serves as a conversational platform—risk becoming nothing more than backend infrastructure for third-party AI assistants.
Summary of Agentic Commerce: definition, how it works, technical foundation (PIM), GEO, and KPIs for measuring the ROI of Agentic AI in Retail
Definition: Agentic Commerce means using AI agents in digital commerce and is a rapidly growing area of application for Agentic AI.
How it works: Specialized AI agents handle specific tasks in the purchasing process (product search, checkout, authorization, payment, and transaction processing).
APIs: Open, vendor-neutral protocol standards govern automated processes, such as data access to PIM, ERP, and CRM systems, the completion of purchases, the security of digital payments, and coordination among multiple agents.
Technical basis: Structured, machine-readable product data makes a catalog discoverable by AI agents and improves visibility in AI responses (GEO).
KPIs: Agent traffic, agent referrals, and conversion paths leading to a purchase are key metrics for measuring success and performance in Agentic Commerce.