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Efficient SAP operation thanks to
Application Management Services (AMS)

Freedom to focus on strategic projects with comprehensive service

State-of-the-art IT support requires time and know-how. At many companies, business processes run on complex, hybrid system landscapes. The effort required to maintain the various applications is great, so this ties up internal resources. At the same time, companies need to focus on the strategic evolution of their IT, which plays a central role in digital transformation and in the ongoing development of processes and business models.

With our SAP Application Management Services (SAP AMS), we operate and support companies’ SAP systems professionally, reliably, and on the right scale at transparent, predictable costs. Thanks to our experts, all maintenance and service tasks and user inquiries are in the best hands. We are familiar with all SAP modules, and we know how companies can always keep their SAP S/4HANA systems up-to-date. valantic’s comprehensive AMS service ensures efficient system operation at all times. This gives customers the freedom to focus on their core tasks and strategic IT projects.

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SAP operation with Application Management Services (AMS)

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Content

valantic’s SAP AMS: Comprehensive service in accordance with the ITIL standard

valantic’s SAP Application Management Services (AMS) provide comprehensive service for the professional management of SAP applications across their entire life cycle. We develop and implement applications, ensure that they run error-free, are always up-to-date, and are used optimally. In addition, we will enhance your system environment. Our SAP AMS are available to our customers around the clock if necessary. We use the best practices framework of the Information Technology Infrastructure Library (ITIL) standard. Our approach focuses on creating value for the customer; our goal is to create added value through the interaction of all the company’s components and activities.

Our focus is on four service categories

Incident management

We take care of unplanned disruptions to ongoing system operation

Service request management

We handle service requests and support ongoing operations

Change management

We take care of changing existing processes and designing and customizing new processes

Problem management

We act preventively and reduce the causes of unplanned disruptions

Single point of contact

In order to ensure consistent communication and quick processing, we manage all customer concerns through a single point of contact (SPoC). The single point of contact handles all incoming topics; these are validated, categorized, prioritized, and then processed further by specialist experts. The SPoC can be reached at any time via our IT service management tool or via email or telephone. In addition, each valantic AMS customer has a dedicated service manager. This initial contact person handles active problem management and manages regular service meetings with the different roles within our AMS organization. When managing applications for a customer, the valantic transition methodology ensures that the SAP operating knowledge and service processes required for smooth application operation will be transferred to the AMS organization.

Interaction between customers and valantic

Interaction between customers and valantic, valantic SAP Application Management Services (SAP AMS)

Your Contact

Image of Rüdiger Hoffmann, Managing Director valantic ERP Consulting

Rüdiger Hoffmann

Managing Director
valantic ERP Consulting