Freedom to focus on strategic projects with comprehensive service
State-of-the-art IT support requires time and know-how. At many companies, business processes run on complex, hybrid system landscapes. The effort required to maintain the various applications is great, so this ties up internal resources. At the same time, companies need to focus on the strategic evolution of their IT, which plays a central role in digital transformation and in the ongoing development of processes and business models.
With our SAP Application Management Services (SAP AMS), we operate and support companies’ SAP systems professionally, reliably, and on the right scale at transparent, predictable costs. Thanks to our experts, all maintenance and service tasks and user inquiries are in the best hands. We are familiar with all SAP modules, and we know how companies can always keep their SAP S/4HANA systems up-to-date. valantic’s comprehensive AMS service ensures efficient system operation at all times. This gives customers the freedom to focus on their core tasks and strategic IT projects.
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valantic’s SAP Application Management Services (AMS) provide comprehensive service for the professional management of SAP applications across their entire life cycle. We develop and implement applications, ensure that they run error-free, are always up-to-date, and are used optimally. In addition, we will enhance your system environment. Our SAP AMS are available to our customers around the clock if necessary. We use the best practices framework of the Information Technology Infrastructure Library (ITIL) standard. Our approach focuses on creating value for the customer; our goal is to create added value through the interaction of all the company’s components and activities.
We take care of unplanned disruptions to ongoing system operation
Service request management
We handle service requests and support ongoing operations
We take care of changing existing processes and designing and customizing new processes
We act preventively and reduce the causes of unplanned disruptions
Our SAP AMS services are based on service level agreements (SLAs) and therefore on clearly defined agreements regarding the scope and quality of the services commissioned. Topics covered include response and problem-resolution times, availability, and quotation deadlines for changes. The SLAs are organized by categories such as service times and prioritized by urgency. If, for example, a core business process fails, this is a very high priority. In contrast, a rarely used function that malfunctions is given low priority. The response and problem-resolution times are classified according to these priority levels. All valantic SLAs can be custom-tailored. This means that service provision is transparent and comprehensible for both sides at all times – and our application management services are tailored precisely to the requirements of the company in question.
In order to ensure consistent communication and quick processing, we manage all customer concerns through a single point of contact (SPoC). The single point of contact handles all incoming topics; these are validated, categorized, prioritized, and then processed further by specialist experts. The SPoC can be reached at any time via our IT service management tool or via email or telephone. In addition, each valantic AMS customer has a dedicated service manager. This initial contact person handles active problem management and manages regular service meetings with the different roles within our AMS organization. When managing applications for a customer, the valantic transition methodology ensures that the SAP operating knowledge and service processes required for smooth application operation will be transferred to the AMS organization.
With around 100 specialists and locations in Germany, Portugal, and India, the valantic SAP AMS organization covers a wide range of SAP topics and modules. In addition, it is closely networked with valantic’s 500+ SAP experts. valantic’s international SAP team has extensive expertise in SAP projects along the entire value chain for companies in all industries, and it accompanies them from strategy development to implementation to operation. This concentrated knowledge and valantic’s many years of SAP experience benefit customers who use our Application Management Services.