Intelligent Process Automation and Business Process Automation
Efficient process automation is one of the greatest challenges for companies today. At the same time, however, it also offers enormous potential for staying on the growth track and reaping the benefits of the digital future.
valantic uses well-designed, mature Business Process Management (BPM) technologies and its strategic know-how to help companies automate their processes and fully exploit their potential.
In today’s digital age, companies face enormous challenges in the area of process automation. But they also recognize the immense potential that this technology offers to drive sustainable growth. valantic’s expertise lies in advanced Business Process Management (BPM) technologies and strategic know-how and has been using this for many years to help customers such as Artelis, Deutsche Telekom, Goetel, Entega medianet, PŸUR (previously HL komm), NetCom BW, Tellja, Vodafone and many more to automate, orchestrate and optimize their processes using advanced technologies, solutions, and methodologies. With our experience from numerous automation projects, we can help companies target the right business processes to save time and money, and to develop a digitalization strategy that will best drive their business forward.
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valantic helps organizations identify, prioritize and implement process improvements – across all endpoints.
The next stage of digitalization
Process automation is a crucial step once the processes have been digitalized. It uses already existing digital information and processes to introduce enterprise-wide automation solutions. By skillfully mapping processes with the help of a process modeler, many workflows can be automated, turning them into fully autonomous, rule-based processes not requiring any direct supervision by humans. This results in enormous speed and efficiency improvements.
Process automation lets planned tasks and recurring processes be performed automatically, and promotes standardized auditing and reporting along the entire process chain. This automation not only boosts the efficiency of, and speeds up, your processes, but also provides for better reconstructability and greater transparency.
Intelligent process automation goes one step further. It uses advanced technologies to optimize and streamline business processes in your organization. These automated processes are capable of learning and can adjust themselves adaptively to changing situations.
Processing based on intelligent processes enables a higher degree of automation, adaptive adjustments to changing conditions, and smarter processing of unstructured data where standard processes generally fail. It encompasses the automation of routine activities, workflows, and interactions. The main goal is to boost efficiency, reduce errors, and improve overall productivity.
Even more comprehensive automation
Unlike traditional process automation, complex tasks that previously required human intelligence can now also be automated, resulting in accuracy and efficiency gains for your processes.
Flexibility and adaptability
Intelligent automation solutions adapt flexibly to new requirements and unforeseen events. Regardless of how your business environment changes, your processes remain efficient and responsive.
Intelligent processing of unstructured data
Many business processes involve unstructured data, such as emails, documents, and images. Intelligent process automation lets companies analyze, understand, and process this data to gain valuable information and make informed decisions.
Fewer errors and higher quality
Using intelligent automation solutions minimizes errors and improves the quality of process execution. The systems recognize patterns, validate data, and identify process deviations early on.
Greater efficiency and cost savings
Intelligent process automation further improves your efficiency and cuts costs. Automating complex tasks and the high-speed processing of large data volumes save you time and resources.
To achieve these goals, intelligent automation makes use of an ingenious mix of different technologies. These include Robotic Process Automation (RPA), Artificial Intelligence (AI), Machine Learning (ML), Process Mining, Intelligent Document Management, Business Process Management (BPM) as well as low-code or no-code tools and analytics for a goal-oriented process design.
Process automation is used in all areas of a company, but it is particularly in manufacturing, customer service, and administration that it develops its full potential and benefits. It is often the core value-added process that benefits most from automation and creates the greatest added value for your company. As an example, valantic automated the new fiber-optic customer-connection process for Göttingen-based telephone and Internet service provider Goetel GmbH, resulting in huge efficiency gains.
Inefficient, error-prone, and time-consuming manual processes are a clear indication that process automation is necessary. Automation can streamline a wide range of business areas and processes to achieve better results.
Here are several use cases where automation makes sense:
Recurring tasks
Routine tasks that recur regularly and often need to be performed manually.
Data processing
When processing large amounts of data, automation can help reduce errors and improve both the accuracy and speed of the data processing.
Customer service
Automated processes such as chatbots make it possible to answer customer inquiries automatically and reduce wait times to near zero. This improves customer satisfaction and allows you to provide high-quality support.
Financial processes
Automating financial processes such as invoicing, payment processing, and accounting improves accuracy and efficiency. Errors are minimized and financial integrity is enhanced.
Manufacturing
Automated manufacturing processes let you improve product quality and speed up production while simultaneously lowering costs.
Automating processes also helps increase agility within the business, allowing you to respond faster to changes in the business environment.
valantic’s experts have many years of experience and extensive know-how in efficiently automating customers’ processes. They follow a proven consulting path to ensure the right processes are identified and prioritized and that their customers reap the full benefits of automation.
Process map and prioritization
valantic develops an easy-to-understand process map and prioritizes your processes according to their potential, added value, importance, and the cost involved. This ensures a focus on those processes whose automation offers your company the most benefit.
Classification with the “Process Automation Map”
valantic uses the powerful “Process Automation Map” to classify business processes and select the right automation solutions. This approach lets us make custom recommendations for tooling that optimally fulfill your requirements.
Detailed process analysis and modeling
valantic conducts an in-depth process analysis and describes your processes using the ISO standard BPMN (Business Process Modeling and Notation). More complex rules are described in detail in DMN (Decision Modeling and Notation). These standards ensure that all stakeholders, including developers, speak a common “process” language.
Implementation with the Camunda Platform
Ideally, we incorporate the BPMN and DMN standards directly into the automation software, enriched with program code, to ensure seamless execution. In doing so, the Camunda Platform 7/8 acts as an integration platform that connects all the systems and persons involved in the process. It offers a wealth of features for process monitoring, process operation, optimization analysis, and process management. This will ensure your processes run smoothly, even if thousands of them run every day.
Our experts use their knowledge of cloud technologies to create a seamless automation process. Cloud-based solutions let companies scale their resources quickly and flexibly to respond to the automated processes’ needs.
We help our customers identify and implement technologies that automate or facilitate manual processes.
Jörg Rodehüser
Sales Account Executive
valantic Software & Technology Innovations