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Conversational AI - Interface Between Humans and Machines

  • White paper: Yay, my bot understands me!
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Three circles that merge into each other. In the first circle is a data structure, in the second a woman in the call centre, in the third a view of a chatbot | valantic Chatbots Conversational AI

Conversational AI

With Conversational AI we talk to networked systems and machinery via natural spoken dialogues.

Chatbots have found tremendous interest in recent years. Personal language assistants such as Siri or Alexa are increasingly accompanying our everyday lives and act as interface between humans and machines. But Conversational AI is more. Conversational AI can network devices and applications through natural language to control operational processes.

Image of a magazine, valantic Whitepaper "Yay, my bot understands me! Using conversational AI to create a new customer experience"
White paper: Yay, my bot understands me!

How to create a new customer experience with conversational AI and chatbots.

Download now

Contents

The Centerpiece: The Conversational AI platform

Cognigy.AI

We realize our conversational AI projects based on the AI ​​platform of our technology partner Cognigy. With Cognigy.AI, conversations with customers are designed and controlled centrally and across all channels.

We network devices, facilities, enterprise-specific applications, and core systems with Cognigy.AI. This enables cross-application processes to be controlled via naturally spoken or written dialogues. In this way, we are adding another element to the digital workplace and the digital transformation of business processes.

Incidentally, Cognigy was named “Cool Vendor in AI for Conversational Platforms” by Gartner.

Image of Marc Schneider cognigy Marc Schneider

Head of Business Development, Cognigy

”With valantic, we have found an experienced partner with great expertise who shares our vision of natural, intelligent conversations between people on the one hand and machines, applications or devices on the other.” We are very pleased to be working together on business processes in companies to optimize and improve results through the use of AI-driven conversations.“

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Application Scenarios

Support

Record tickets by voice and pass the support process

Sales and Marketing

Record data in CRM using voice-based control and book appointments

Recruiting

Initiate the first interview by Chatbot

HR

Onboarding new employee by digital assistant

Production

Through voice control conduct complex processes

Collaboration

Access to information systems and knowledge bases bot-supported

The Evolution of the Chatbot

Chatbots are already part of our communication today. The networking of the devices with each other and the connection to databases increases. Algorithms are becoming more powerful. This creates promising projects – across all industries.

Businesses should therefore identify Conversational AI as a key technology. Now is the time to integrate them for their business models and internal operations. The evolution of voice control will change every industry. It will open up potential and form the basis for completely new sales channels.

Your Contact

Bild von Martin W. Vierrath, Senior Sales Manager bei valantic

Martin W. Vierrath

Senior Sales Manager
valantic Business Analytics