SAP CPQ

SAP CPQ

With SAP CPQ, you streamline the discovery of tailored products in B2B or B2C through "Guided Selling." The tool facilitates the personalized assembly of quotes from predefined elements. Let us elucidate the essence of SAP CPQ and how it can assist you.

Description & classification

SAP CPQ was known as CallidusCloud until 2018. It can use the object dependencies of products and variants maintained in a SAP ERP or be configured (or better, customized) as a standalone solution. For which companies is the solution best suited? At valantic, we believe that the more complex the products and their combination logics, pricing or offer design, the more likely SAP CPQ is a suitable option.

A basic distinction is made between three possible uses:

In the lead-to-cash process as a link between CRM (customer relationship management) and the ERP system: In the CRM system, the quote generation process is triggered using SAP CPQ. The ERP system provides material master data, object dependencies, base prices, costs, etc. CPQ is then responsible for configuration, (multi-level) approval processes, print generation, shipping and transfer of the quote or order to the ERP.
In combination with a commerce solution (for example, the SAP Commerce Cloud): online configurators embedded in a company’s website or store
SAP CPQ can also be used independently, without integration into adjacent systems.

Benefits for companies using SAP CPQ

There are three convincing arguments in particular for using SAP CPQ in a company:

Efficiency in sales:
- no in-depth product expertise required, as product configuration is validated in real time
- fast training of staff
- short coordination and approval processes
- more deals in less time
Cost savings and security:
- high-quality quotes
- increased standardization and automation
- target group selection through limits that determine the approval thresholds for discounts
Better cross-company collaboration:
- closes the gap between sales and production
- Departmental boundaries and data silos are dissolved.
- Information from all areas can be incorporated centrally into the quote (for example, availability, delivery data, etc.).

Benefits for customers of these companies

Coming from a 360-degree customer experience approach, the question arises: To what extent do end customers benefit from SAP CPQ? At valantic, we see increased customer satisfaction as a decisive effect on the consumer side. Crucial for this:

immediate feasibility check of customer requests

automatic price calculations

time savings through system-supported workflows and the avoidance of media discontinuities

configurations enable products to be created reliably – with less and sometimes even without any coordination and communication required

complete transparency in the purchasing process

rapid quote generation through faster negotiation and ultimately fulfillment of an order

imore in-depth support from the sales department, e.g., custom-fit solutions through guided selling

A holistic view of the customer is what connects SAP and valantic. We are proud to be a long-time Gold Partner – and that makes us your ideal partner when it comes to SAP CPQ projects. Feel free to get an even better idea of what we do before you place your trust in us!

Functionalities of SAP CPQ

Optimized quote generation processes, implemented by valantic

Quotes at the push of a button and in your own corporate design: Even fixed templates such as data protection agreements, company information and more can be integrated directly into the quote.
Sending of quotes directly from the tool: Quotes are generated as Word or PDF files.
Smooth integration: SAP CPQ is compatible with leading CRM systems as well as SAP ERP systems. Further integrations are possible on a project basis.
Electronic contract and offer acceptance: DocuSign and Adobe Sign
Guided selling: Customers are guided step by step to the ideal offer by means of specific questions.
also useful in stand-alone operation
online configuration in a cloud environment possible
support for omnichannel sales
Approval workflow: Beyond a certain size, discounts require a four-eyes principle and must be approved by the hierarchy. With SAP CPQ, this process can be automated in a controlled manner, if desired.