Customer Relationship Management for Digital Sales
CRM with the SAP Sales Cloud
Offering customers the best customer experience at all times requires more than just a classic Customer Relationship Management (CRM) system. CRM software such as the SAP Sales Cloud connects all processes along the value-creation chain and is the engine for more sales in a shorter time and the basis for a perfect customer experience.
More than ever today, the sales team – from inside sales to the sales force – has to have access to important customer information from anywhere and at all times in order to make the best possible decisions. With the SAP Sales Cloud, customers – regardless of whether B2B, B2C or B2B2C – will be assisted through the entire sales cycle. Sales keeps the all-around view and has access to critical customer data in the CRM system at all times and on all end user devices, online and offline.
Contents
- 01 The challenge: The customer frequently knows more
- 02 Here’s how sales can profit from the SAP Sales Cloud CRM solution
- 03 Here's how customers can profit from the SAP Sales Cloud
- 04 Learn more about CRM with the SAP Sales Cloud
- 05 Successful customer experience projects
- 06 FAQs about SAP Sales Cloud
- 07 Other SAP Customer Experience solutions
- 08 Your contact
The challenge: The customer frequently knows more
Precisely in B2B, purchasing processes are frequently complex and include many touchpoints and participants. Added to this is the fact that customers have already made 50% of their decisions before they come into contact with sales. Today, sales has to work so that it is relevant, intelligent, and quick in order to provide customers with an optimal experience that inspires them to keep coming back.
The requirements keep changing, just like the customers themselves. While previously SAP CRM On Premise was the first-choice CRM solution, today, SAP offers solutions from the cloud, on-premise, and hybrid solutions.
The SAP Sales Cloud unites mobility, user-friendliness, and efficiency in one platform. And this very easily from the cloud – without your own hardware. Quarterly automatic updates ensure that the CRM system is always up-to-date with the latest technology. With the SAP Sales Cloud, you can make a quick start with digital sales.
Here’s how sales can profit from the SAP Sales Cloud CRM solution
More sales
360-degree view of sales processes and all customer information in real time provide a true competitive advantage, one that pays off.
Closer networking & cooperation
All members of the sales team, whether inside sales or on the sales force, can work more effectively together thanks to close networking and a common view of customer data.
Great user acceptance
Thanks to an easy, intuitive interface, the user experience is better – everywhere, at all times, and on any end user device.
Here's how customers can profit from the SAP Sales Cloud
More intensive support
With a more transparent view of all relevant sales processes relating to the customer, your salespeople can spend more time providing intensive customer support.
Acceleration of the purchase process
Regardless of whether repeat purchase or initial contact, sales is perfectly prepared with a seamless process. From lead to opportunity to conclusion – the customer experience is consistent.
Customer Experience
Sales is aware of all relevant processes and has an all-around view of the customer. Customers profit from a better customer experience.
SAP Sales Cloud Overview
SAP Sales Cloud (formerly SAP Hybris Cloud for Customer) is a cloud-based CRM solution that helps companies act faster, become more relevant, maintain a strong presence, and sell more – more about this in the video.
Did you know...?
The international market research institute Gartner regularly compiles the Magic Quadrant and evaluates IT solutions. According to Gartner, the SAP Sales Cloud is the leader in Sales Performance Management (SPM). Read more in Gartner’s Magic Quadrant for Sales Performance Management.
Learn more about CRM with the SAP Sales Cloud
SAP’s Sales Cloud is one of the leading cloud CRM solutions, next to Salesforce and Microsoft Dynamics. This CRM solution is platform-independent and scores points thanks to standardized SAP integration.
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White paper: Customers yesterday, today and tomorrow
Learn in our white paper "Changing Customer Relationships" why CRM is no longer enough today and why the path leads toward customer experience management. Welcome to the age of the customer!
White paper: Customers yesterday, today and tomorrowSuccessful customer experience projects
Many companies are already using the SAP Sales Cloud as their CRM system. valantic’s success stories can show you how customers are using this CRM solution and what makes these projects so special.
COSTA: Mobile store check with the SAP Sales Cloud
For COSTA, a producer of fish and seafood specialties, valantic introduced the mobile store check with SAP Cloud. Data is entered and processed in the system on the go. Employees…
Aryzta Food Europe: SAP Sales Cloud for the sales force
valantic introduced SAP Sales Cloud as a mobile CRM solution for the global food producer Aryzta. valantic assisted Aryzta with the installation and start-up of a hybrid CRM scenario.
Mesago: Central data access without media disruptions
valantic helped Mesago, a subsidiary of Messe Frankfurt, with the introduction of a CRM system that fulfills the requirements for modern customer data management and offers personalized communication regardless of…
FAQs about SAP Sales Cloud
SAP Sales Cloud is CRM software that provides access to relevant customer information at all times in order to make the best possible decisions in sales.
SAP Sales Cloud unites mobility, user-friendliness, and efficiency in one platform. And this very easily from the cloud – without your own hardware. Quarterly automatic updates ensure that the CRM system is always up-to-date. In addition, you will have a 360° view of customers; this provides a true competitive advantage that results in higher sales. The cloud enables tight networking of the entire sales team and thus more effective cooperation and greater user acceptance. For customers, this ensures more intensive, individual support, for the sales team has access to seamless, transparent processes.
SAP Sales Cloud is a CRM solution for ideal sales support and offers a 360° view of customers.
There is no difference. SAP Hybris C4C was renamed SAP Sales Cloud and is part of the SAP Customer Experience solutions (formerly SAP C/4HANA or SAP Hybris).
As SAP Gold Partner, valantic not only has many years’ experience in implementing new SAP solutions, but also in CRM consulting. The advantage: CRM strategy, consulting, and implementation and efficient sales all come from a single source. We’d like to convince you now; read our references and make an initial appointment with the CRM experts.
SAP Sales Cloud is suitable for companies in the B2B, B2C, and B2B2C sectors. It is also ideal for individual industry requirements. With valantic as consultant, companies don’t need any special knowledge for migration of the SAP Sales Cloud. Thanks to a clear, intuitive interface and easy handling, there is greater user acceptance among employees. If you are still uncertain whether SAP Sales Cloud is the right solution for your company, valantic would be glad to assist you in an initial conversation, where we can address your specific questions.
Other SAP Customer Experience solutions
The SAP Sales Cloud is part of the SAP Customer Experience Solutions. SAP also offers other solutions for marketing, sales, and service.
SAP Marketing Cloud
With the SAP Marketing Cloud, companies gain valuable insights into customer behavior. This solution supports the execution of automated campaigns and helps optimize customer experience.
SAP Commerce Cloud
A platform for all channels. The SAP Commerce Cloud supports omni-channel strategies and can be integrated seamlessly into SAP.
SAP Customer Data Cloud
Compliance with all regulatory and legal data private regulations can be guaranteed with the SAP Customer Data Cloud. Preferences, consent, and access can be managed and synchronized centrally for all customers and the whole SAP environment.
SAP Service Cloud
From first to second-level support, the SAP Service Cloud helps companies provide optimal service.
SAP CPQ (Configure – Price – Quote)
CPQ stands for Configure, Price, and Quote. This solutions helps sales create quotes efficiently.
