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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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SAP Services April 30, 2026

SAP Cloud ERP: How mid-sized companies can go live in just three months

SAP Cloud ERP doesn’t have to be a massive project: With a clear focus on finance and a standardized approach, mid-sized companies can go live in just three months. valantic demonstrates how to reduce complexity, ensure cost transparency, and build a scalable foundation for future growth.

SAP Cloud ERP: How mid-sized companies can go live in just three months
On-stage presentation at Adobe Summit 2026: A speaker introduces the new Adobe CX Enterprise solution.

Customer Experience April 28, 2026

Adobe Summit 2026: When AI stops assisting – and starts acting

The age of AI as a tool is over. What Adobe presented in Las Vegas are systems that understand goals, develop plans and execute processes autonomously. For us at valantic, the Adobe Summit 2026 was therefore less of a product fair than a preview of the decisions that companies will have to make in the next 12 to 18 months.

Adobe Summit 2026: When AI stops assisting – and starts acting
Photo of a young woman explaining a strategy to her two colleagues.

Digital Marketing April 21, 2026

Why traditional content marketing no longer works – and what matters now

Content marketing alone is no longer enough: Without the right distribution, content remains invisible. Why visibility now depends on multiple channels – and what that means for your content strategy.

Why traditional content marketing no longer works – and what matters now
Pictures of valantic employees on the roof terrace, Management Consulting Career at valantic

Customer Experience April 16, 2026

Agentic AI Use Case: How a Data Agent creates the basis for Digital Commerce

Together with ZEG and Pimcore, valantic realized an Agentic AI use case in which AI automatically structures product data and makes it usable. Why clean data, governance and controllable processes are crucial for Agentic AI and how AI data management creates the basis for digital sales channels: In this interview, the project participants share their insights.

Agentic AI Use Case: How a Data Agent creates the basis for Digital Commerce
Picture of an engineer, automated production

SAP Cloud ERP April 9, 2026

SAP Cloud ERP in Manufacturing: Get Started Quickly and Securely with QPPS

How to get started quickly with SAP Cloud ERP in manufacturing? With the valantic Manufacturing Solution, midsize manufacturing companies can go live in just four months—with a clearly defined scope, predictable costs, and end-to-end processes from order to production.

SAP Cloud ERP in Manufacturing: Get Started Quickly and Securely with QPPS
A woman talking to her three colleagues, gesturing with her hands.

Customer Experience April 8, 2026

SAP Engagement Cloud: Q&A on the new SAP Omnichannel CRM Platform

Just an "Emarsys rebranding" or another marketing automation tool? The SAP Engagement Cloud is definitely more than that. The new SAP CX Solution represents a fundamental change in strategy: away from a pure marketing application and towards a company-wide orchestration platform for omnichannel CRM and engagement in B2B and B2C. We answer the most frequently asked questions in the Q&A.

SAP Engagement Cloud: Q&A on the new SAP Omnichannel CRM Platform
Diverse team working together in modern co-working

Artificial Intelligence April 7, 2026

Process Orchestration: Why Telcos Need to Act Now

40% lower operating costs, faster service delivery and satisfied customers: This blog shows why process orchestration is business-critical for telecommunications companies and how they can achieve measurable business value with structured end-to-end control.

Process Orchestration: Why Telcos Need to Act Now
Image of two valantic employees looking into a laptop

Customer Experience March 26, 2026

Data-driven optimization: A/B Testing with Optimizely & Agentic AI

The basics of A/B testing are no longer sufficient in the fast-moving digital landscape. In order to exploit all possibilities and adapt optimization strategies in a targeted manner, intelligent functions are needed that provide precise insights for data-based decisions. This is where Optimizely One comes into play.

Data-driven optimization: A/B Testing with Optimizely & Agentic AI
Four people are testing the valantic AI tool for data migrating for their SAP S/4HANA project on the computer.

SAP Services March 24, 2026

AI makes the difference: Efficient SAP S/4HANA data migration

Migration to SAP S/4HANA is considered complex and error-prone—especially when dealing with large amounts of data. A project with our customer shows how AI significantly speeds up the process, detects duplicates, processes unstructured data, and improves data quality. The result: less manual effort, shorter runtimes, and a reliable foundation for the new system.

AI makes the difference: Efficient SAP S/4HANA data migration
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