Customer Experience April 16, 2026

Agentic AI Use Case: How a Data Agent creates the basis for Digital Commerce

Together with ZEG and Pimcore, valantic realized an Agentic AI use case in which AI automatically structures product data and makes it usable. Why clean data, governance and controllable processes are crucial for Agentic AI and how AI data management creates the basis for digital sales channels: In this interview, the project participants share their insights.

SAP Cloud ERP April 9, 2026

SAP Cloud ERP in Manufacturing: Get Started Quickly and Securely with QPPS

How to get started quickly with SAP Cloud ERP in manufacturing? With the valantic Manufacturing Solution, midsize manufacturing companies can go live in just four months—with a clearly defined scope, predictable costs, and end-to-end processes from order to production.

Customer Experience April 8, 2026

SAP Engagement Cloud: Q&A on the new SAP Omnichannel CRM Platform

Just an "Emarsys rebranding" or another marketing automation tool? The SAP Engagement Cloud is definitely more than that. The new SAP CX Solution represents a fundamental change in strategy: away from a pure marketing application and towards a company-wide orchestration platform for omnichannel CRM and engagement in B2B and B2C. We answer the most frequently asked questions in the Q&A.

Artificial Intelligence April 7, 2026

Process Orchestration: Why Telcos Need to Act Now

40% lower operating costs, faster service delivery and satisfied customers: This blog shows why process orchestration is business-critical for telecommunications companies and how they can achieve measurable business value with structured end-to-end control.

Customer Experience March 26, 2026

Data-driven optimization: A/B Testing with Optimizely & Agentic AI

The basics of A/B testing are no longer sufficient in the fast-moving digital landscape. In order to exploit all possibilities and adapt optimization strategies in a targeted manner, intelligent functions are needed that provide precise insights for data-based decisions. This is where Optimizely One comes into play.

Customer Experience March 19, 2026

CX trends 2026: Why Agentic AI will bring the biggest leap

2026 marks a turning point for the customer experience (CX). Which developments are driving this upheaval? Our top 10 makes it clear: Agentic AI is the catalyst for all current CX trends and measurable added value.

Digitalisation March 9, 2026

Digital Sovereignty is not an Infrastructure Question. It is a Question of Competence.

Digital dependencies and cyberattacks are no longer treated as specialist technical concerns. They are now central security and economic policy risks. Cloud infrastructures, AI platforms and semiconductors sit on the same agenda as energy supply and alliance defence.

Customer Experience February 24, 2026

From cost efficiency to measurable profitability in e-commerce

When will online business (finally) start making money? The basis for this is undoubtedly a cost-efficient shop system with an attractive total cost of ownership (TCO). However, this alone is no guarantee of increasing sales and profits. Our expert knows where many companies fail and explains the real levers for profitable e-commerce.

Supply Chain Management & Logistics February 13, 2026

Efficient production – the art of batch size optimization

Batch size optimization helps to reduce production costs and make processes more efficient. The aim is to achieve a good balance between set-up and storage costs. Throughput times, capacities and restrictions must also be taken into account. With the right strategy, tangible savings can be achieved.