SAP Service Cloud solution
The new era of customer service
The SAP Service Cloud (formerly SAP Hybris Service Cloud) offers customers seamless customer service: The customer has a uniform service experience across call center, digital channels, support communities, forums, and E-commerce thanks to a single platform with intelligent routing. The customer’s changing requirements and request volume can be satisfied in that customers receive answers to all of their questions on the channels they prefer.
24/7 availability 365 days a year makes for good customer service. Regardless of where the customer is. A digital service solution should do the same thing for service technicians. Regardless of whether inside sales or sales force, field service or call center, the SAP Service Cloud is always available in real time.
The SAP Service Cloud is part of the SAP Customer Experience Solutions. Service is the central component of an end-to-end customer experience, since it’s here that most direct contact with the customer and his challenges takes place.