The best service everywhere
With SAP Field Service Management (FSM, formerly coresystems), processes are simplified. This allows companies to profit directly from more sales, faster invoicing, and greater customer satisfaction. Field Service Management helps improve the customer experience.
In the back office, but also directly with customers, it’s possible to select the right employees, with the right knowledge for the customer’s service requests. Customers themselves can edit their tickets directly in SAP FSM, open, view, and control them. The customer can also select the tickets directly in the system and request particular actions.
Benefits and functions of SAP Field Service Management (FSM)
For the service team in inside sales, there is a dispatching board with non-assigned, outstanding activities, so-called service tickets. All activities that were not yet planned can be assigned to the right service technician for the service incident easily via drag & drop. The activities can also be assigned automatically, based on the technicians’ qualifications and availability. After assignment, they will be informed automatically on their favored devices and they can process the tickets immediately. Reports can be generated directly and signed by the customer on-site. And billing is integrated too. The invoice can be triggered right after the service is performed.
