CX strategy
A 360-degree digital customer experience strategy
We create digital experiences for your customers – in B2B, B2C or D2C environments. All based on a 360-degree digital customer experience strategy.
Full-service customer experience is in our DNA
Our hearts beat wherever and whenever your customers need to be digitally inspired. We tailor our services to the respective customer journey and individual touchpoints – across different media, of course.
This is exactly why our valantic crew develops customized strategies and holistic CX strategy frameworks. Data-driven and measurable, always with an eye on the essential KPIs. With many years of know-how, a deep understanding of data, processes, and online customer experience.
In a nutshell: We create digital experiences for your customers – in B2B, B2C or D2C environments. All based on a 360-degree digital customer experience strategy.
360-Degree Customer Experience Consulting
Full-service customer experience is our DNA. We develop tailor-made strategies and holistic CX strategy frameworks that are data-driven and measurable. Our expertise in analyzing customer behavior and optimizing customer interactions allows us to create seamless and personalized customer experiences. By utilizing advanced analytic tools and methods such as customer journey mapping and persona development, we understand and enhance your customers’ touchpoints.
Discover our consulting for a seamless customer experience from a 360-degree perspective, aimed at increasing your customer loyalty and satisfaction.
Our 360° CX strategy consulting
Customer Experience Technology
As a technology company, we develop CX solutions and software in Europe and remotely. Our core competencies lie in the implementation and customization of leading core technologies such as SAP, Pimcore, Adobe Commerce, Salesforce, and many more. We assist companies in accelerating their digital transformation through the integration of the latest technologies that genuinely enhance the customer experience. Our solutions are designed to be scalable and future-proof, so you always meet the demands of your market.
Discover how our technology expertise can transform your business.
UX and UI
Design means understanding the needs of your customers. In our approach, we combine data-driven design with creative innovation to develop scribbles and mockups that lead to compelling multi-device interaction and motion designs. Our designers work closely with development teams to ensure that every element of the user interface is not only visually appealing but also functional and intuitive. We use user testing and feedback loops to continuously improve and adapt our designs.
Let our visual masterpieces convince you, differentiating your brand and delighting your users.
More on this topic in our blogs
Blog
Blog · December 12, 2023
How to up your CX game with valantic’s CX Maturity Assessment
In Part I of this two-part article, you’ll find out how valantic can help you efficiently gauge your organization’s customer experience maturity – and why that’s so important. Discover how to craft a tailored roadmap for your journey towards excellence!
How to up your CX game with valantic’s CX Maturity Assessment
Blog · December 18, 2023
valantic’s Customer Experience Maturity Assessment – the details
In Part I of this article, we already explained why customer centricity is the key to taking your customer experience to the next level. So now let's explore the possibilities together!
valantic’s Customer Experience Maturity Assessment – the detailsFuture of Sales
The future of sales is digital, and our ‘Future of Sales’ concept is geared towards addressing the changed expectations and requirements in the B2B environment. We use digital channels and technologies to optimize sales processes and implement digital sales strategies. Our solutions include the automation of sales processes through the use of AI and machine learning, making sales more efficient and effective. By understanding the latest trends and technologies, we help companies adapt to the rapidly changing landscape.
Discover our innovative approaches to digitalize your sales strategy and increase your revenue.
Insights
- SAP Commerce Cloud
- SAP Commerce Cloud
Cross-channel customer experience for coop.ch
- E-Commerce
- Magento
State-Of-The-Art 3D Configurator Powered by Magento 2
- SAP
Implementation of SAP Customer Data Cloud for V-ZUG
Our experts
FAQ
A Customer Experience (CX) strategy is a deliberate plan designed by a business to enhance how customers perceive, interact with, and feel about its brand, products, and services across all touchpoints and throughout the entire customer journey. It focuses on creating positive, meaningful, and consistent experiences that build trust, loyalty, and advocacy.
- Increased Customer Loyalty: Satisfied customers are more likely to return and recommend the brand to others.
- Differentiation: In competitive markets, exceptional customer experience can set a brand apart.
- Revenue Growth: Happy customers tend to spend more and stay loyal longer.
- Brand Reputation: Positive experiences strengthen the brand’s image and build trust.
A well-designed CX strategy focuses on not just meeting customer needs but exceeding their expectations, turning customers into lifelong advocates for the brand.
Measuring customer experience (CX) involves collecting data on how customers perceive and interact with your brand. This can be done by Customer Surveys, Customer Feedback, Behavioral Analytics etc.