Smart, proactive IT operations

Managed Services

Our Managed Services combine proactive monitoring, rapid incident resolution, and continuous optimization — to ensure maximum availability of your critical systems. Focus on your core business while we reliably manage your IT infrastructure.

With valantic, you get more than just support: 24/7 monitoring with intelligent alerts detects problems before they affect your users. Reliable SLAs with defined response times for critical incidents and end-to-end responsibility — from application support to cloud infrastructure management — one team, one point of contact, and comprehensive expertise for your entire IT landscape.

Schedule a consultation now

AI Software Platforms and Cloud AI Developer Services

Our Approach

IT operations that think ahead

Modern IT infrastructures require more than just traditional support. With our Managed Services, we focus on prevention rather than reaction: Through continuous 24/7 monitoring with intelligent alerts, we identify problems before they affect your end users. Our Service Desk experts resolve many issues before you even know they’ve occurred.

Our approach is based on ITIL standards and includes structured incident management, problem management to address root causes sustainably, and change management for controlled, low-risk changes. The central service desk serves as a single point of contact for all IT requests and ensures transparent communication and rapid escalation when necessary.

AI-powered analytics tools help our experts identify patterns in incident data early on and prioritize actions—ensuring IT operations that not only react but also think ahead.

Every month, you’ll receive transparent reports on availability, ticket volume, and performance metrics. The Premium package also includes annual service reviews, during which we work together to identify opportunities for optimization and further develop your IT strategy.

Comprehensive Service Packages for every need

Choose between two service levels that can be flexibly tailored to your needs. Both packages are based on the same professional standards and ITIL best practices, but differ in the scope of proactive services and support availability.

Standard Package: Reliable Basic Coverage

The Standard Package offers reliable support during business hours (Mon–Fri, 9:00 a.m.–5:00 p.m. CET). It includes 24/7 monitoring and alerting, 2nd- and 3rd-level support, and all core ITIL modules. Guaranteed response time of 30 minutes for critical incidents.

Premium Package: 24/7 Support with Proactive Optimization

The Premium Package offers comprehensive IT service management for business-critical systems. In addition to all standard features: 24/7 on-call support, proactive maintenance and optimization, root cause analysis, source code bug fixes, vulnerability scanning, AIOps-powered incident analysis, and annual service reviews.

Scope of Services

Application Support & Cloud Infrastructure Management

Our managed services cover the entire spectrum of modern IT infrastructures — from applications to cloud services to hybrid environments.

Application Support: Performance and Availability

Proactive performance monitoring, troubleshooting, and maintenance across all environments (production, development, staging). Log, metrics, and trace diagnostics enable rapid identification of performance bottlenecks and sources of errors. Included in the Premium package: bug fixes directly in the source code.

Cloud Infrastructure Management: AWS, Azure, and Google Cloud Expertise

Professional management of your AWS and Azure infrastructure with 2nd- and 3rd-level support for all cloud services. 24/7 monitoring continuously tracks your cloud resources for performance, availability, and cost optimization. The Premium package also includes performance optimization consulting and performance reports.

AI Systems & Platform Management: Operating Intelligent Infrastructures

Demand for AI-powered applications is growing — and with it, the complexity of the underlying infrastructure. We ensure the reliable operation of your AI platforms on AWS SageMaker, Azure Machine Learning, and large language models via AWS Bedrock, Azure AI Foundry, and Anthropic Claude—in German and European data centers that meet certified security standards.

Smart businesswoman discussing her marketing ideas with her team in a modern workspace. Confident young businesswoman giving a presentation during a meeting with her colleagues.

SAP Application Management Services

With our SAP Application Management Services (AMS), we ensure the professional and efficient operation of SAP applications. Whether in the cloud or on-premises, your systems and solutions are in the best hands with valantic’s CAM…

Learn more

Select Partner · Anthropic Claude Partner Network

As a Select Partner in Anthropic’s Claude Partner Network, we have certified expertise in the operation and integration of Claude Enterprise — for companies that rely on a security-focused, Europe-oriented…

Learn more

Partnerships

Certified Hyperscaler Partnerships

As a certified partner of AWS and Microsoft Azure, as well as German cloud providers, we manage your workloads professionally, securely, and cost-effectively—with proven expertise on every platform.

Anthropic Claude

AWS (Amazon Web Services)

Microsoft Azure

STACKIT (Schwarz Group)

IONOS Cloud

Service Delivery

Service Delivery Model

Our delivery model is based on clearly defined responsibilities across all support levels — from the initial contact to in-depth technical analysis.

1
L1 – Service Desk (First Level)
- Single Point of Contact for all incidents and service requests
- Ticket creation, categorization, and prioritization
- Initial resolution via runbooks and the knowledge base
- Status updates and escalation to L2
2
L2 – Technical Experts (Second Level)
- In-Depth Analysis and Troubleshooting
- Resolution of incidents within agreed-upon SLAs
- Identification of structural and recurring problems
- Escalation of code-level issues to L3
3
L3 – Developer Support (Third Level)
- Bug Fixing and Complex Defect Resolution
- In-depth analysis of system behavior and architecture
- Fixes and improvements via the change and release process
- Source Code Bug Fixes (Premium Package)

Service Modules in accordance with the ITIL standard

Our managed services are based on ITIL best practices and include all relevant modules for professional IT operations.

SLA

Transparencies Service Level Agreements

Our SLAs are measurable, transparent, and tailored to your business needs — with monthly reporting on all key metrics.

30min

Critical Incident

Response Time in the Event of a System Failure

Major Incident

In the event of limited functionality

Minor Incident

Minor impairment

Critical incidents must be reported by phone. Response time = the time from receipt to the first response by support.

Support Availability

Standard Package: Mon–Fri, 9:00 a.m.–5:00 p.m. CET (excluding German holidays and Dec. 24–Jan. 2). On-call support is optional for an additional fee.
Premium Package: Mon–Fri, 9:00 a.m.–5:00 p.m. CET, plus 24/7 on-call support included. Around the clock, including weekends and holidays.

SLA Exceptions

Not covered: Issues caused by end-user devices or local networks; changes not approved through change management; disruptions caused by third-party providers over which we have no direct control; as well as scheduled maintenance windows and announced downtime.

A Structured Transition in 5 Phases

Onboarding & Transition

Our transition approach minimizes risks and ensures continuity — through overlapping discovery and implementation activities and structured knowledge transfer.

1

Phase 1: Onboarding (Week 1)

Roles & Responsibilities (RACI), system access, initial code and infrastructure reviews, establishment of the governance structure and communication channels.
2

Phase 2: Discovery (Weeks 2–4)

Structured interviews and in-depth analyses of architecture, processes, and operations. Analysis of the codebase, deployment, monitoring, and CI/CD. Identification of risks and critical dependencies.
3

Phase 3: Implementation (Weeks 3–8)

Shadowing the existing team, setting up support and development environments, expanding monitoring and alerting capabilities, and creating runbooks and operational documentation.
4

Phase 4: Cutover (Weeks 9–12)

Parallel operation, gradual assumption of operational responsibility, validation under production conditions, final transfer of ownership.
5

Phase 5: Hypercare (Weeks 13–14)

Enhanced support coverage, daily reviews, monitoring of system stability, lessons learned, and transition to standard operations.

Innovation & Modernization

Stability is the starting point, not the goal. We continuously identify opportunities for improvement and develop your platform in a targeted manner—with a transparent business case for every initiative.

DevSecOps

Security checks early in the development process: automated scans in CI/CD pipelines, secret detection, dependency vulnerability monitoring, and SBOM generation as part of the build process. Fewer surprises in production; compliance evidence as a byproduct of the build process.

QA Automation

Expansion of automated test coverage for critical business flows, API contract tests, and automated smoke tests after every deployment. Fewer regressions, shorter release cycles, and reduced manual effort.

AI Self-Service Support

AI-powered self-service for recurring user inquiries and standard workflows—without creating tickets. Reduces support volume and measurably improves the user experience. Specific use cases are identified in collaboration with the customer.

References

Extensive experience with managed services projects across various industries and with platforms of varying complexity—from IoT platforms to business-critical B2B systems.

Laboratory & Medical Technology: IoT Platform – 24/7 Operations for Over 7 Years

Cloud-based IoT platform on Microsoft Azure for the digital connectivity of laboratory equipment. End-to-end managed service spanning more than 7 years—from development to ongoing operations with 1,000+ connected devices.

Medical Technology: Real-Time Data Platform – IoMT Fleet Management

Real-time data platform for heterogeneous device fleets on Azure using Apache Kafka and KSQL. Streaming analytics for device management, health monitoring, and operational KPIs. A 13-person agile Scrum team.

Software/Construction Tech: SaaS Modernization & DevOps

Technical modernization of an on-premises platform to a cloud-ready architecture using Kubernetes. Infrastructure as Code, CI/CD, GitOps, and modern observability and security.

Your contacts

Schedule a no-obligation initial consultation today to discuss your specific needs and receive a customized quote. Our experts will advise you on the package that best fits your IT landscape—from traditional IT operations to the management of your AI infrastructure.