- Case Studies
Secure, cost-effective services and consulting for telcos, ISPs and OTTs
Telecommunications providers are responsible for offering their customers the best possible service based on a secure, powerful and high-performance infrastructure. Additionally to this, they must also fulfill the requirements of the German Telecommunications Act (TKG) which are mandatory by law.
valantic’s software solutions and services for the telecommunications sector position telcos to fulfill the requirements arising in the areas of TKG compliance, TC security, TC customer care and TC software engineering quickly, cost-effectively, securely and with minimum effort.
valantic’s service portfolio includes TKG compliance solutions for the legally compliant handling of public authorities’ requests for customer data, traffic data and retained data (Section 9 of the German Telecommunications & Telemedia Data Protection Act (TTDSG) (Section 96 TKG), Section 112 TKG, Section 174 TKG ), Section 176 TKG (Section 113b TKG)) and for the legally compliant monitoring of telecommunications, international-gateways and e-mails (Section 170 TKG (Section 110 TKG)). If desired, valantic can, as your partner, take over the entire business process and end-to-end handling of contacts with public authorities. valantic serves the entire spectrum of all TKG-relevant requirements. In doing so, its consultants act as a link between all authorized bodies, the German Federal Network Agency (BNetzA) and the German Federal Commissioner for Data Protection and Freedom of Information (BfDI).
Another indispensable component for telecommunications providers is valantic’s portfolio of fraud detection solutions. These fraud prevention management systems help identify fraud patterns quickly and efficiently, thereby avoiding financial losses and the associated reputation damage.
In the highly competitive telecommunications market, both high quality, stable network coverage as well as premium customer service are key success factors for avoiding churn and attracting new customers. With our innovative platform for the cross-channel deployment of digital customer service assistants – such as chat, voice and social media bots – you can offer your customers an optimal user experience at all times and simultaneously boost customer satisfaction and your Net Promoter Score (NPS).
For processes that cannot be mapped using standard software, we work together with you to develop digital solutions tailored to your specialist division’s specific needs.
We’d be happy to advise you!
Legally compliant from the first customer onwards
Telecommunications regulation is a sovereign task of the German Federal Office of Justice. The underlying goal of the German Telecommunications Act (TKG) is to safeguard user and consumer interests and fair competition, and to secure the baseline provision of telecommunications services nationwide.
The current German Telecommunications Modernization Act (TKMoG) revised and modernized the present TKG comprehensively, and the amendment was supplemented by a new law, the German Telecommunications & Telemedia Data Protection Act (TTDSG). This has also led to changes to the legal fundamentals relevant for TKG compliance and goes hand in hand with a new technical guideline – the German Technical Guideline for Implementing Statutory Measures for Monitoring Telecommunications (.
For providers of interpersonal and interactive electronic communications services (Section 3 No. 24 TKG), the provisions of the German Telecommunications Act are legally binding and in part entail additional costs for personnel and other outlays.
valantic’s three-part solution suite allows providers of Internet access services, telecommunications services, and number-based and number-independent over-the-top services (OTT) to cut personnel costs, expedite their workflows and boost the economic efficiency of handling TKG compliance-relevant processes (Section 172 (1) and (3) TKG) and (Sections 21 to 24 TTDSG).
With valantic’s support, telecommunications service providers can return to concentrating on their core business, leaving valantic to ensure professional fulfillment of the legal guidelines.
valantic’s consultants have extensive TKG know-how. They advise customers on all relevant obligations in the run-up to an implementation, and draw up the necessary concepts for the security and supervisory authorities.
valantic’s consultants have more than two decades of practical experience in implementing legal requirements.
When taking over specialist processes, valantic works 24×7 with security-cleared personnel who have sound know-how in the legal fundamentals of e.g. TKG and the German Code of Criminal Procedure (StPO).
Secure networks, data and revenues
Telecommunications networks form part of a country’s critical infrastructure and are increasingly being targeted by cybercriminals. Fault- and interruption-free operation of the networks and services must be fully guaranteed at all times.
The German Telecommunications Act (TKG) and the EU General Data Protection Regulation (EU GDPR) impose legally binding measures on the providers of telecommunications and Internet services. They must, amongst other things, inform their customers as quickly as possible of DDoS (distributed denial of service) attacks, infected systems and cyber attacks to enable countermeasures to be taken without undue delay.
EU data protection requirements impose strict rules on the handling of customer data, particularly with regard to data storage. Early detection of attempted fraud in telecommunications networks helps reduce and avoid economic damage.
For the various tasks in the area of security, valantic offers special solutions for avoiding financial losses and reputation damage for the companies concerned.
All-round satisfied customers
When a customer contacts your company, chatbots and digital assistants boost service quality, reduce waiting and response times, and ensure that network operators and maintenance centers can deploy their resources more selectively. Chatbots conduct customer dialogs in various channels such as social media, e-mail or telephone and are integrated into backend systems such as ERP, CRM and PIM. This results in a new, improved user experience, increasing customer satisfaction. valantic supports you along the entire process chain – from solution design to implementing conversational AI and workflow solutions for business process automation (Robotic Process Automation). We’d be happy to advise you.
Voice bots are optimal for automatically handling recurring tasks in different channels. They reduce your service staff’s workloads and are more flexible and faster than FAQs. Call centers, human resources and simple technical 1st-level support are typical application scenarios for chat and voice bots that quickly realize high efficiency gains.
valantic establishes chat and voice bots via the Cognigy.AI platform. It comes integrated with interfaces to Microsoft LUIS (Language Understanding Intelligent Service), IBM Watson as well as cloud services from Salesforce, Microsoft and other 3rd-party providers. valantic’s chat and voice bots can be operated as an on-premises model or as Software-as-a-Service.
Digital solutions that connect
valantic develops, digitizes and automates workflows in its telco customers’ IT ecosystems, addressing, for example, division-specific processes that can only be mapped at considerable additional expense, or not at all, by standard software solutions. Another facet of the software services is the modernization of legacy applications, allowing them to continue to operate reliably with other IT systems. Here’s a overview of our consulting approach and project methodology: