We process personal data within the valantic Group. This takes place partly under joint controller responsibility in accordance with Art. 26 of the General Data Protection Regulation (GDPR), but also under the sole responsibility of the valantic companies. In the following data protection information, we present the data processing that we carry out jointly as a Group. You will also be informed about the processing of personal data by individual valantic companies as sole controllers, which can be accessed via the drop-down menu. Please note that the respective valantic companies are also responsible for the information provided here.
The data processing of our valantic companies based in the European Union (“EU”) and the European Economic Area (“EEA”) also includes disclosure by transmission to third parties and, if applicable, to so-called third countries outside the EU and the EEA. Insofar as we transfer data to countries outside the EU or the EEA, we have labelled this accordingly below. For valantic companies based outside the EU or the EEA, the corresponding country-specific information can be found in their data protection information.
1 Joint data processing
As part of our business and website operations, we, the valantic Group, jointly process data. This is done for the purpose of effective internal management of personal data and Group systems. For this purpose, we transfer your data to our affiliated enterprises in accordance with Section 18 German Stock Corporation Act (AktG) et seq. by analogy or process the data in systems that are operated jointly with our affiliated enterprises.
You can view the enterprises associated with our Group here:
The legal basis for joint data processing is our overriding legitimate interest in effective administration and IT infrastructure in accordance with Art. 6 para. 1 f) GDPR.
We are jointly responsible with our affiliated enterprises for the processes that are subject to joint data processing in accordance with Art. 26 GDPR. Accordingly, we have bindingly defined the internal responsibilities and controllers in a contract.
The information obligations of the GDPR in this context will be fulfilled by the respective valantic enterprise with which you are in contact first.
1.1 Contact point
We have assigned the fulfilment of data subject rights internally to theSbvalantic GmbH. You can also contact the following contact point at any time with enquiries or to assert your data subject rights. We will then forward your enquiry internally for processing:
valantic GmbH
Ainmillerstraße 22
80801 Munich
Munich, Germany
Phone: +49 89 2000 85 91 0
Fax: +49 89 2000 85 93 1
E-mail: datenschutz@muc.valantic.com
1.2 Contact details of the data protection officer of valantic GmbH:
Matthias Rosa
RMPrivacy GmbH
Große Langgasse 1A, 55116 Mainz
Germany
www.rmprivacy.de
E-mail: datenschutz@muc.valantic.com
2 Data processing
The individual data affected by joint data processing, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:
2.1 Contact us
If you contact us, we will process the following data from you for the purposes of the processing and handling of your enquiry: Name, contact details – if provided by you – and your message.
The legal basis for data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations pursuant to Art. 6 para. 1 b) GDPR and/or our overriding legitimate interest in processing your enquiry pursuant to Art. 6 para. 1 f) GDPR.
2.2 Log file when visiting the website
We log your visit to the websites operated by us. In doing so, we process
The legal basis for data processing is our overriding legitimate interest in the continuous provision and security of our website in accordance with Art. 6 (1) f) GDPR.
The log file is erased after seven days, unless it is required to prove or clarify specific legal violations that have become known within the retention period.
2.3 Hosting via AWS
To provide our online presence, we use the services of web hosting providers who process the above-mentioned data and all data to be processed in connection with the operation of this website (log file when visiting the website) on our behalf.
The legal basis for data processing is our overriding legitimate interest in the provision of our website in accordance with Art. 6 (1) f) GDPR.
We use Amazon Web Services (AWS) from Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg (“Amazon”) for our hosting. It is possible that data may also be transferred to Amazon Web Services Inc. in the USA.
Amazon is certified under the EU/US Data Privacy Framework and is therefore covered by the EU adequacy decision for the US.
2.4 Newsletter offer
In order to provide you with regular information about our company and offers, we offer to send you an e-mail newsletter. When you register for the newsletter, we process the data you entered when registering (e-mail address and other voluntary information). In order to prevent misuse, we will send you an e-mail after your registration in which we ask you to confirm your registration (double opt-in procedure). In order to be able to prove the registration process in a legally compliant manner, your registration will be logged. This includes the time of registration and confirmation as well as your IP address.
The legal basis for sending the newsletter is your consent in accordance with Art. 6 para. 1 a) GDPR. Data processing in connection with the sending of the confirmation email for your registration and the associated data logging is carried out in accordance with Art. 6 para. 1 f) GDPR on the basis of our legitimate interest in proving your proper registration.
If you give us your consent, we will also evaluate in the newsletters whether you have opened the newsletter and the scrolling and clicking behaviour in the newsletter. The purpose of this is to optimize our newsletter to your interests and to improve the content of our newsletter. The legal basis for analyzing the newsletter is your consent in accordance with Art. 6 para. 1 a) GDPR.
We use service providers to whom we transmit the aforementioned data to send the newsletter.
The data collected in the process is transmitted to the servers of the following service providers as part of processing on behalf of valantic GmbH in the USA: HubSpot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141 USA. The European branch of HubSpot, Inc. is located in Ireland: 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, phone: +353 1 5187500. HubSpot is certified under the EU-US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
2.5 Live chat
We use the chat tool on our website to enable you to contact us via live chat. Data processing is based on your consent in accordance with Art. 6 (1) a) GDPR.
We use various service providers in this context:
2.5.1 HubSpot
We use the chat tool of HubSpot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141 USA (HubSpot). HubSpot is integrated on our website by means of a corresponding JavaScript. HubSpot uses cookies for this purpose. Details on the cookies used can be found in our consent management platform, which can be accessed by clicking on the fingerprint symbol at the bottom left of the website.
When using the HubSpot chat tool, the following data is processed: Content of the chat, date and time of the call, browser type/version, operating system used, URL of the previously visited website, individual User_ID, number of visits and amount of data sent.
The data is transmitted to the servers of the following service providers as part of processing on behalf of valantic GmbH in the USA: HubSpot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141 USA.
The European office of HubSpot Inc. is located in Ireland: 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500.
HubSpot is certified under the EU-US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
You can find more information about the cookies used by HubSpot in our consent management platform, which can be accessed by clicking on the lower left-hand part of the website.
2.5.2 Cognigy
We also use the chat tool of Cognigy GmbH, Speditionstraße 1, 40221 Düsseldorf, Germany (Cognigy) on our websites to enable contact via conversational AI automation. Cognigy uses cookies for this purpose. Details of the cookies used can be found in our consent management platform, which can be accessed by clicking on the fingerprint symbol at the bottom left of the website.
When using the Cognigy chat tool, the following data is processed: Content of the chat, date and time of the call, IP address, telephone number if applicable, user name if applicable, browser type/version, operating system used, URL of the previously visited website, individual User_ID, number of visits and amount of data sent, first name and surname if applicable.
Data is not transferred outside the EU or the ERW.
2.6 Use of cookies
We use so-called cookies on our website. Cookies are small text files that are stored on your end device (PC, smartphone, tablet, etc.) and saved by your browser.
Information about the specific cookies we use, their providers and purposes can be found in our consent banner, which can be accessed by clicking on the fingerprint symbol at the bottom left of the website. There you can give your consent to the respective services in accordance with Section 25 (1) TDDDG, withdraw it or subsequently adapt your settings.
2.6.1 Our consent banner
We use a consent banner to document your selection of certain data processing procedures and to fulfil our obligations under data protection law. When you visit our website, your cookie preferences are consulted via a banner. We then set a cookie in which data on consents given or withdrawn is stored. The data processing is carried out to fulfil our legal obligations in accordance with Art. 6 para. 1 c) GDPR.
2.7 Analysis / Marketing
2.7.1 Google services
We use various services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”) on our website. It is possible that data may also be transferred to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 in the USA.
Google is certified under the EU-US Data Privacy Framework and is covered by the EU adequacy decision for the US.
(a) Google Analytics
We use the Google Analytics tracking tool from Google on our website. We use Google Analytics to analyze your use of the website, to compile reports on the activities within this website and to provide other services associated with the use of the website and thus improve user-friendliness.
When Google Analytics is used, the interactions of website visitors are primarily recorded and systematically analyzed using cookies.
We use Google Analytics with the extension “anonymizeIp()”. This truncates IP addresses within the member states of the EU or EEA. If a transmission to Google’s servers in the USA takes place, the full IP address is only transmitted in exceptional cases and shortened there. A direct personal reference is therefore generally excluded. In particular, it is no longer possible to identify the computer or end device of the website visitor.
The following data is processed by Google Analytics:
According to its own information, Google will never associate your IP address with other Google data.
(b) Google Tags / Remarketing/Retargeting
We use so-called tracking cookies from Google on our website. When you visit our site, permanent cookies store information about which products you have viewed on our site, and which adverts and pages of third parties users access our website via. If you subsequently visit a partner website, we can display personalized advertising for you based on the products you have viewed on our website.
(c) Google Ads
We use Google Ads, an online advertising program from Google, on our website. So-called conversion tracking is used here. If you click on an advert placed by Google, a cookie is set. This cookie loses its validity after 30 days and is not used to personally identify the user. If the user visits certain pages of this website and the cookie has not yet expired, Google and we can recognize that the user clicked on the ad and was redirected to this page.
The data collected using the conversion cookie is used to generate statistics for Ads customers who have opted for conversion tracking.
(d) Legal basis and withdrawal
The legal basis for data processing in the context of the aforementioned Google services is your prior consent in accordance with Art. 6 para. 1 a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting your preferences in our consent banner.
2.7.2 Facebook Custom Audiences (pixels/cookies)
We use a so-called tracking pixel from Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland, a subsidiary of Meta Platforms Inc. 1601, Willow Road Menlo Park, CA 94025, USA, on our website. We use Facebook Pixel to track the success of our own Facebook advertising campaigns and to optimize the delivery of Facebook advertising campaigns to interested target groups.
After clicking on a Facebook advert or visiting our website, a cookie is stored on your device using the pixel on our website. The cookie processes data about whether you have reached our website via a Facebook ad and enables us to analyze the user’s behaviour until the purchase is completed. This allows us to track the success rate of our Facebook advertising campaigns. In addition, the pixel processes data about the fact that you have visited our website and enables us to adapt the adverts displayed on Facebook to your interests.
The Facebook pixel integrated on our website establishes a direct connection to the Facebook servers when you visit our website. The information generated by the cookie about your use of this website (including your IP address) is transmitted to Facebook in the USA.
Meta is certified under the EU-US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
The data collected is anonymous to us and does not allow us to draw any conclusions about the user. If you are registered with Facebook, Facebook can assign the recorded information to your account. Even if you do not have a Facebook account or are not logged in when you visit our website, Facebook may process and store your IP address and other identifying data.
You can withdraw your consent for data processing by Facebook Pixel for our web domain at any time with effect for the future by adjusting your preferences in our consent banner.
The legal basis for data processing is your consent in accordance with Art. 6 para. 1 a) GDPR.
2.7.3 Hotjar
In order to optimize the functionality and user-friendliness of our website, we use the web analysis service Hotjar, of Hotjar Ltd, 3 Lyons Range, 20 Bisazza Street, Silema SLM 1640, Malta, Europe (“Hotjar”). Hotjar works with cookies and other technologies to collect statistical information about the behaviour of our users and their end devices. Hotjar processes the following data: User behaviour (clicks, mouse movements, scroll heights, etc.), IP address of your device, (collection and storage in an anonymized format), name and email address (if provided), screen size of the device, device type and browser functions and geographical location (country) to determine the preferred language when displaying the website. This data is transmitted to Hotjar’s servers. Hotjar stores this information in a pseudonymized user profile. The information is not used by Hotjar or by us to identify individual users or merged with other data about individual users.
The legal basis for data processing is your prior consent in accordance with Art. 6 para. 1 a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting the settings options under our cookie settings.
Alternatively, you can withdraw your consent to data collection at any time with effect for the future by clicking on the following link and clicking on the “deactivate hotjar” button: https://www.hotjar.com/opt-out.
Further information on data protection at Hotjar can be found at: https://www.hotjar.com/legal/policies/privacy
2.7.4 Hubspot
We use tracking tools from HubSpot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141 USA (HubSpot) on our website. We use HubSpot to analyse your use of the website, to compile reports on the activities within this website and to provide other services associated with the use of the website and thus improve user-friendliness. When HubSpot is used, the interactions of website visitors are primarily recorded and systematically analyzed with the help of cookies.
The legal basis for data processing is your prior consent in accordance with Art. 6 para. 1 a) GDPR.
You can withdraw your consent at any time with effect for the future by adapting the settings in our consent management platform. The consent management platform can be accessed on the bottom right-hand side of the website.
The data is transmitted to the servers of the following service providers as part of processing on behalf of valantic GmbH in the USA:
HubSpot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141 USA.
The European office of HubSpot, Inc. is located in Ireland: 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Phone: +353 1 5187500.
HubSpot is certified under the EU-US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA. You can find more information about the cookies used by HubSpot in our Consent Management Platform.
2.7.5 Albacross – Lead contact capture
We use the Albacross service of Albacross Nordic AB, Kungsgatan 26, 111 35 Stockholm, Sweden (“Albacross”) on our website to acquire new business contacts.
The following data may be collected and processed:
Further business-related data from Albacross is collected on this basis via a data comparison with publicly accessible sources (e.g. LinkedIn):
The legal basis for data processing is your consent in accordance with Art. 6 para. 1 a) GDPR.
Any subsequent contact will be made if your enterprise is likely to be interested in our services.
The legal basis for data processing is our legitimate interest pursuant to Art. 6 para. 1 f) GDPR. This lies in marketing our services and acquiring new customers.
Albacross sometimes uses subcontractors who are based in the United Kingdom (UK) and therefore process data outside the EU. An adequate level of data protection is guaranteed. An adequacy decision within the meaning of Art. 45 GDPR exists for data processing in the UK.
2.7.6 Taboola Pixel
Our website uses the Taboola Content Discovery service, a service provided by Taboola Germany GmbH, Alt Moabit 2, 10557 Berlin, to recommend personalized online content to you. Taboola uses cookies for this purpose, which process the following data from you: Number of visits and time spent on the website, session and scroll depth, conversion data, the user ID read from the cookie, hashed e-mail addresses, if provided by the user and gender also if provided by the user, the browser type and version, the operating system you are using, the referrer URL (the previously visited website) and your anonymized IP address.
The raw data obtained from this is stored in the USA and the processed data is stored in Israel. Taboola GmbH ensures an appropriate level of data protection via the EU standard contractual clauses. A copy of the corresponding EU standard contractual clauses will be provided on request. Please contact datenschutz@muc.valantic.com for this purpose.
Israel has an adequacy decision for the transfer of personal data.
There is also the possibility that data may be transferred to the United Kingdom. The EU Commission has also issued an adequacy decision for the United Kingdom.
The legal basis for data processing is your prior consent in accordance with Art. 6 para. 1 a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting your preferences in our consent banner.
2.7.7 ipdata
In order to optimise the functionality and user-friendliness of our website, we use the web analysis service ipdata, ipdata,llc, United States of America (“ipdata”). ipdata processes the IP address you use to access our website. This data is transmitted to ipdata’s servers in the USA (AWS). The information is not used by ipdata or by us to identify individual users or merged with other data about individual users.
The legal basis for data processing is your prior consent in accordance with Art. 6 para. 1 a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting the settings options under our cookie settings.
ipdata ensures an adequate level of data protection for file transfers to the USA via the EU standard contractual clauses. A copy of the relevant EU standard contractual clauses will be provided on request. Please contact datenschutz@muc.valantic.com for this purpose.
2.8 Webinars
We process your data as part of your participation in webinars. We process the following personal data for the registration and organization of a webinar:
Unless otherwise announced, for example in the invitation, we will not allow audio or video recordings of participants in order to preserve anonymity.
Additional data may also be required, but this depends on the webinar tool used to conduct the webinar (e.g. MS Teams, Zoom, etc.). In this case, we will provide additional information as part of the registration process. We will also provide information about possible recipients and any transfers to third parties.
The data will be used exclusively for the administration of your registration and participation in the webinar as well as for sending information, notifications and documents in connection with the webinar.
The legal basis for data processing results from Art. 6 para. 1 b) GDPR (fulfilment of a contractual relationship) and, if applicable, from Art. 6 para. 1 f) GDPR (legitimate interest). Our legitimate interest lies in the smooth running of the webinar.
3 External content on our website
We use dynamic content (“content”) from third parties to optimize the presentation and offer of our website. When you visit the website, a request is automatically sent to the server of the respective content provider via an interface, during which certain log data (e.g. the user’s IP address) is transmitted. The dynamic content is then transmitted to our website and displayed there.
We use external content in connection with the following functionalities:
3.1 LinkedIn plugin
We use the LinkedIn plugin on our website, which is provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. This enables direct access to the LinkedIn website when the corresponding icon is clicked on our website. LinkedIn processes the data generated by the use of the plugin.
Data recorded when using the plugin may be forwarded to the LinkedIn Corporation based in the USA and processed there. LinkedIn is certified under the EU/US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
You can find more information about the LinkedIn plugin at: https://legal.linkedin.com/plugin-terms-of-use.
3.2 Bot Detection Service – Fraud Prevention
We use a so-called bot detection service on our website in order to be able to track whether a website visit involves so-called bot traffic, i.e. software applications that perform automated tasks on the Internet, and to rule out any associated attempts at fraud.
The following data is processed in the process:
This enables us to distinguish website visits by real users from those made by software. The legal basis for data processing is our overriding legitimate interest in the continuous provision and security of our website in accordance with Art. 6 para. 1 lit. f GDPR, in particular to classify the users of our website as valid or invalid traffic. In this way, we prevent fraud and can correct the website statistics by removing the invalid traffic recognized in this way from our statistics.
The data is stored for a maximum of 1 year.
The service provider commissioned by us, fraud0 GmbH Sendlinger Straße 7, 80331 Munich, which carries out the data processing on our behalf and in accordance with our instructions, uses the services of Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”). It is possible that data may also be transferred to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 in the USA.
Google is certified under the EU-US Data Privacy Framework and is therefore subject to the EU adequacy decision for the USA.
The legal basis for data processing is your consent in accordance with Art. 6 (1) a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting the settings options under our cookie settings.
3.3 Duration of data processing
We only store personal data for as long as is necessary for the purposes for which it is processed or if you have withdrawn your consent. Insofar as statutory retention obligations must be observed, the storage period for certain data may be up to 10 years, regardless of the processing purposes.
4 Rights of data subjects
You can find your rights as a data subject under F. Your rights as a data subject.
5 Exercising your rights as a data subject and right to lodge a complaint
If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data, or if you wish to transfer your data to another enterprise, please contact datenschutz@muc.valantic.com.
The following services are used exclusively by valantic GmbH and not by other enterprises in the valantic Group. Thus, the associated data processing is also the sole controller of valantic GmbH.
1 Controller for data processing
The controller for data processing in accordance with the provisions of the General Data Protection Regulation (GDPR) is
valantic GmbH
Ainmillerstraße 22
80801 Munich
Munich, Germany
Phone: +49 89 2000 85 91 0
Fax: +49 89 2000 85 93 1
E-mail: datenschutz@muc.valantic.com
2 Contact details of our data protection officer
Matthias Rosa
RMPrivacy GmbH
Große Langgasse 1A, 55116 Mainz
www.rmprivacy.de
E-mail: datenschutz@muc.valantic.com
3 Data processing
The individual data affected by joint data processing, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:
3.1 Contract fulfilment and data management in the context of service provision
We process various data as part of the provision of our services and for the initiation and processing of the existing contractual relationship between you and us. If you have commissioned us to provide a service, we process your data (if provided: name, contact details, address) and all information necessary for the fulfilment of the order exclusively for the purpose of processing and handling the contractual relationship. This includes in particular our appropriate advice and support, correspondence with you, invoicing, fulfilment of our accounting and tax obligations.
The processing of the data is carried out accordingly on the basis of Art. 6 para. 1 b) GDPR and to fulfil our legal obligations in accordance with Art. 6 para. 1 c) GDPR.
If this is necessary to process the order, your data will be passed on to third parties.
This includes in particular the disclosure to supervisory authorities for the purpose of correspondence and for the assertion and defence of your rights.
In addition, the Group companies cooperate in the provision of various services. In this case, the data is shared with the subsidiaries within a processing on behalf.
3.2 External content on our website that is operated by valantic GmbH
We use dynamic content (“content”) from third parties to optimize the presentation and offer of our website. When you visit the website, a request is automatically sent to the server of the respective content provider via an interface, during which certain log data (e.g. the user’s IP address) is transmitted. The dynamic content is then transmitted to our website and displayed there.
We use external content in connection with the following functionalities:
3.2.1 Integration of YouTube videos
We have integrated videos from the YouTube portal of YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066, USA (“YouTube”) on our website. The controller for data processing at YouTube is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”). However, when the videos are played, log data is transmitted to YouTube’s servers in the USA.
The legal basis for data processing is our overriding legitimate interest in optimizing the marketing of our online offering in accordance with Art. 6 (1) f) GDPR.
Google is certified under the EU-US Data Privacy Framework and is therefore subject to the EU adequacy decision for the USA.
3.2.2 Google Maps
We use the “Google Maps” map service from Google on our website to provide you with an interactive map. When the map is displayed, data, including your IP address and your location, is transmitted to Google servers and stored there.
The legal basis for processing is your prior consent in accordance with Art. 6 (1) a) GDPR.
The controller for data processing in Maps is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (hereinafter “Google”). It cannot be ruled out that data may be transferred to Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google is certified under the EU-US Data Privacy Framework and is therefore subject to the EU adequacy decision for the USA.
3.2.3 Spotify
To make visiting our website attractive, we use external content from Spotify AB, Birger Jarlsgatan 61, 113 56 Stockholm, Sweden (Spotify). The following data is processed: IP address, date and time of access, browser information, usage data, content accessed. It cannot be ruled out that data will be transferred to the USA.
For data transfers to countries without an adequacy decision by the EU Commission, Spotify ensures an adequate level of data protection via the EU standard contractual clauses. A copy of the relevant EU standard contractual clauses will be provided upon request. Please contact datenschutz@muc.valantic.com for this purpose.
The legal basis for data processing is your consent in accordance with Art. 6 (1) a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting the settings options under our cookie settings.
3.2.4. podigee
To make visiting our website attractive, we use external content from podigee GmbH, Schlesische Straße 20, 10997 Berlin, Germany (podigee). The following data is processed: IP address, date and time of access, browser and device information, usage data, content accessed. Data transfer to countries outside the EU cannot be ruled out.
For data transfers to countries without an adequacy decision by the EU Commission, Podigee ensures an adequate level of data protection via the EU standard contractual clauses. A copy of the relevant EU standard contractual clauses will be provided on request. Please contact datenschutz@muc.valantic.com for this purpose.
The legal basis for data processing is your consent in accordance with Art. 6 (1) a) GDPR.
You can withdraw your consent at any time with effect for the future by adjusting the settings options under our cookie settings.
4 Social media
With the information in this section 4, we inform you about data processing via the social media channels we operate.
4.1 Facebook
4.1.1 Joint controller for data processing
We operate our Facebook fan page on the online platform of the social network of Meta Platforms Limited (“Meta Platforms Ireland”). In accordance with the GDPR, we are jointly responsible with Meta Platforms Ireland for data processing in connection with this fan page. This includes in particular the data processing of page insights, see bb) Use of insights and cookies. When you visit this fan page, personal data is processed by Meta Platforms Ireland and us as controllers.
Meta Platforms Ireland is the primary controller under the GDPR for the processing of Insights Data. Meta Platforms Ireland therefore also assumes all obligations under the GDPR with regard to the processing of Insights data (including Articles 12 and 13 GDPR, Articles 15 to 22 GDPR and Articles 32 to 34 GDPR). Meta Platforms Ireland remains the sole controller for the processing of such personal data in connection with Page Insights that is not covered by the existing Page Insights Supplement.
Due to the existing agreements with Meta Platforms Ireland, including the joint controller of the data agreement, it is expedient to assert requests for information and the assertion of other data subject rights directly with Meta Platforms Ireland. As the operator of the social network and its ability to integrate Facebook fan pages there, Meta Platforms Ireland alone is able to access the necessary information via the direct access options and to take any necessary measures and provide information immediately. However, you can also send enquiries to us.
Meta Platforms Ireland’s underlying Terms of Use (including the other terms and guidelines set out therein) are available at: https://www.facebook.com/legal/terms
supplemented by the Page Insights supplement regarding the controller, available at
https://www.facebook.com/legal/terms/page_controller_addendum
4.1.2 What data do we process and for what purpose?
Operation of our fan page
The purpose of operating our Facebook fan page is to get in touch with users and visitors of the Meta Platforms Ireland social network and to engage in dialogue. We sometimes provide information about our enterprise and related offers, such as events organized by us or current events, special promotions and offers, etc.
With the help of our Facebook fan page, we can also obtain statistics on visits and visitors. These are compiled by Meta Platforms Ireland. This enables us to manage the marketing of our activities better and in a more targeted manner. We can also gain knowledge of Facebook profiles of individual users who like our fan page and/or use the applications on the page. This enables us to provide the relevant users with improved content and functions via our Facebook fan page.
To further improve our content, we can also use the information recorded during your visit to analyze demographic and geographical data. This enables us to place targeted interest-based adverts without gaining direct knowledge of your identity as a visitor.
If you use multiple devices during your visit to Meta Platforms Ireland, recording and analysis may also take place across devices if you visit our fan page as a registered user logged in with your Facebook profile.
The visitor statistics generated are only forwarded to us in anonymized form. We do not have access to the underlying data.
Use of insights and cookies
As part of our fan page, we use the “Insights” service from Meta Platforms Ireland to obtain anonymised statistical data on visitors to our fan page.
When you visit our fan page, Meta Platforms Ireland stores a corresponding data package, a so-called “cookie”, on your end device, which contains an assignable user code. If you are registered as a Facebook user, this user code can be combined with your data. The information stored in the process is processed by Facebook. It is also possible for third parties to use this information from Facebook’s cookies to provide services to enterprises advertising on Facebook.
If not erased beforehand, the cookie remains active for two years.
For more information on Page Insights, please refer to the Page Insights Addendum between Meta Platforms Ireland and us on data processing controller:
https://www.facebook.com/legal/terms/page_controller_addendum
Further information on the use of cookies by Meta Platforms Ireland can be found in Facebook’s Cookie Policy:
https://www.facebook.com/policies/cookies/
4.1.3 Legal basis
The processing of personal data by us is based on our legitimate interests in an effective exchange with the users of our social media presences, the visitors to our profiles and in connection with communication with users on our social media profiles, including our company presentation in accordance with Art. 6 para. 1 f) GDPR.
4.1.4 Forwarding of data and data transfer to the USA
The data recorded when you visit our fan page may be forwarded to Meta Platforms Inc. based in the USA and processed there. Meta is certified under the EU/US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
We do not pass on any data as part of the operation of our fan page.
4.1.5 Possibility to object via your Facebook account
As a Facebook user, you have the option of using the settings for advertising preferences in your Facebook account to set the extent to which your user behaviour may be recorded when you visit our fan page. Facebook also provides an objection form:
https://www.facebook.com/help/contact/1994830130782319
4.2 X (formerly Twitter)
4.2.1 What data do we process and for what purpose?
X is a service provided by Twitter International Company, One Cumberland Place, Fenian Street, Dublin 2 D02 AX07, Ireland. We do not directly process any personal data as part of our X account.
However, if you enter data yourself on X, such as your user name and the content published under your X account, this data may be processed by us if we share or retweet your tweets, reply to your tweet or if we refer to your account within one of our own tweets. The data freely published and disseminated by you on X will be included in our X offer and made accessible to our followers.
Twitter International Company is the controller within the meaning of Art. 4 No. 7 GDPR for all other data processing in the context of the use of the X service and its functionalities. We have no influence on the type and scope of the data processed by X as part of the X service, the type of processing, the use of the data or the disclosure of this data to third parties.
Information on what data is processed by X and for what purposes it is used can be found in the Privacy Policy: https://X.com/de/privacy
4.2.2 Legal basis
The processing of personal data by us is based on our legitimate interests in an effective exchange with the users of X, the visitors to our X profile and in connection with communication with users on our social media profiles, including our company presentation in accordance with Art. 6 para. 1 f) GDPR.
4.2.3 Forwarding of data and data transfer to the USA
When you use X, your personal data will be processed by X. X records, transfers, stores, uses and discloses this data in the United States, Ireland and any other country in which Twitter Inc. does business, regardless of your place of residence. For data transfers to the USA, X ensures an adequate level of data protection via the EU standard contractual clauses. A copy of the relevant EU standard contractual clauses will be provided upon request. Please contact datenschutz@muc.valantic.com for this purpose.
4.3 LinkedIn
4.3.1 Joint controller for data processing
LinkedIn is a product provided by LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland. Together with LinkedIn, we are jointly responsible for data processing in connection with our company profile, in particular in connection with the “Page Insights” function, in accordance with the provisions of the General Data Protection Regulation (GDPR), Art. 4 No. 7 GDPR. When you visit our company profile, personal data is processed by LinkedIn and us as controllers.
LinkedIn is the primary controller under the GDPR for the processing of Page Insights data. LinkedIn therefore also assumes all obligations under the GDPR with regard to the processing of Page Insights data (including Articles 12 and 13 GDPR, Articles 15 to 22 GDPR and Articles 32 to 34 GDPR). LinkedIn remains the sole controller for the processing of such personal data in connection with Page Insights that is not covered by the existing Page Insights Joint Controller Addendum.
The “Page Insights Joint Controller Addendum” can be downloaded at: https://legal.linkedin.com/pages-joint-controller-addendum .
You can find LinkedIn’s Privacy Policy at: https://www.linkedin.com/legal/privacy-policy
4.3.2 What data do we process and for what purpose?
Exchange and communication
The purpose of operating our company profile on LinkedIn is initially to make contact with users and visitors to the LinkedIn social network and to engage in dialogue. In doing so, we provide direct information about our enterprise and the associated offers.
As a LinkedIn profile user, we may process the data provided by you as a LinkedIn member. This includes all information that you have stored in your profile, messages that you send us and interaction with our content. In particular, this happens when you share or recommend our content, comment on it, contact us or refer to our presence within LinkedIn.
The processing of personal data by us is based on our legitimate interests in an effective exchange with LinkedIn users and visitors to our profile, as well as in connection with communication with users on our social media profiles, including our company presentation in accordance with Art. 6 para. 1 f) GDPR.
Applications
If you send us your application via LinkedIn, or if you signal your interest in a job offer that we send you, the data you provide (e.g. name, email address, desired location, data from your LinkedIn profile, etc.), your message and the application documents you submit will be processed exclusively for the purposes of processing and handling your application request.
The processing of personal applicant data by us is carried out on the basis of Section 26 (1) German Federal Data Protection Act. Accordingly, the processing of data that is necessary in connection with the decision on the establishment of an employment relationship is permitted.
Should the data be necessary for legal prosecution after completion of the application process, data processing may be carried out to safeguard our legitimate interests in accordance with Art. 6 para. 1 f) GDPR, namely for the assertion and/or defence of claims.
User analysis
With the “Page Insights” service, LinkedIn provides us with various information about visits and visitors to our company page. This information is created by LinkedIn and enables us to manage the marketing of our activities in a better and more targeted manner. This is so-called aggregated data that cannot be used to identify you personally. Data processing as part of the “Pages Insights” service is the sole responsibility of LinkedIn. We have no access to personal data, except in aggregated form.
The processing of personal data by us is based on our legitimate interests in an effective exchange with LinkedIn users and visitors to our profile, as well as in connection with communication with users on our social media profiles, including our company presentation in accordance with Art. 6 para. 1 f) GDPR.
4.3.3 Forwarding of data and data transfer to the USA
Data recorded when you visit our company profile may be forwarded to the LinkedIn Corporation based in the USA and processed there. LinkedIn is certified under the EU/US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
We do not pass on data to third parties as part of the operation of our company profile.
4.4 XING
4.4.1 What data do we process and for what purpose?
Exchange and communication
We operate on the online platform of the social network “XING”, New Work SE
Dammtorstraße 30, 20354 Hamburg, Germany (“Xing”) has a company profile on which personal data is processed. The purpose of operating our company profile on Xing is to make contact with users and visitors to the social network, to engage in dialogue and to receive applications from users directly via Xing. In doing so, we provide direct information about our enterprise and the associated offers.
As a user of a Xing company profile, we may process the data provided by you as a Xing member on Xing. This includes all information that you have stored in your profile, messages that you send us and interaction with our content. In particular, this happens when you share or recommend our content, comment on it or when you refer to our presence within LinkedIn.
Information on what data is processed by Xing and for what purposes it is used can be found in Xing’s Privacy Policy: https://privacy.xing.com/en/privacy-policy
The processing of personal data by us is based on our legitimate interests in an effective exchange with Xing users, visitors to our profile, receiving applications from users directly via Xing and in connection with communication with users on our social media profiles, including our company presentation in accordance with Art. 6 para. 1 f) GDPR.
Applications
If you send us your application via Xing, or if you signal your interest in a job offer that we send you, the data you provide (e.g. name, e-mail address, desired location, data from your Xing profile, etc.), your message and the application documents sent will be processed exclusively for the purposes of processing and handling your application request.
The processing of personal applicant data by us is carried out on the basis of Section 26 (1) German Federal Data Protection Act. Accordingly, the processing of data that is necessary in connection with the decision on the establishment of an employment relationship is permitted.
Should the data be necessary for legal prosecution after completion of the application process, data processing may be carried out to safeguard our legitimate interests in accordance with Art. 6 para. 1 f) GDPR, namely for the assertion and/or defence of claims.
4.4.2 Forwarding of data and data transfer to the USA
We do not pass on data to third parties as part of the operation of our company profile.
5 Rights of data subjects
You can find your rights as a data subject under F. Your rights as a data subject.
6 Exercising your rights as a data subject and right to lodge a complaint
If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data or if you wish to transfer your data to another enterprise, please contact datenschutz@muc.valantic.com.
1.1 Controller for data processing
The controller for the data processing described below in accordance with the provisions of the General Data Protection Regulation (GDPR) is
DOITLEAN Lda
Rua Anzebino Cruz Saraiva 342
Ed. Beira Rio, Piso 1, Escritório 32
2415-371 Leiria
Portugal
Phone: 351 244 092 440
E-mail: info@lcs.valantic.com
The use of the Internet pages of valantic LCS is recognizable if the navigation takes you to a website where the valantic LCS contact form is indicated, if the job advertisement refers to a valantic LCS contact person or if an imprint of valantic LCS is provided.
1.2 Information on data processing
We process data as part of our business and website operations.
This also includes disclosure by transmission to third parties and, if applicable, to so-called third countries outside the European Union (“EU”) and the European Economic Area (“EEA”). Where we transfer data outside the EU or the EEA, we have labelled this accordingly below.
The individual data concerned, processing purposes, legal bases, recipients and, if applicable, transfers to third countries are listed below:
1.3 Contact us
If you contact us, we will process the following data from you for the purposes of the processing and handling of your enquiry: Name, contact details – if provided by you – and your message.
The legal basis for data processing is our obligation to fulfil the contract and/or to fulfil our pre-contractual obligations pursuant to Art. 6 para. 1 b) GDPR and/or our overriding legitimate interest in processing your enquiry pursuant to Art. 6 para. 1 f) GDPR.
Information and offers by e-mail
In order to provide you with regular information about our enterprise and offers, we offer the dispatch of corresponding information e-mails. If you consent, we will process the data you enter when registering (e-mail address and other voluntary information). To prevent misuse, we will send you an e-mail after your registration asking you to confirm your registration (double opt-in procedure). In order to be able to prove the registration process in a legally compliant manner, your registration will be logged. This includes the time of registration and confirmation as well as your IP address.
The legal basis for sending our information and offers by email is your consent in accordance with Art. 6 (1) a) GDPR. Data processing in connection with the sending of the confirmation e-mail for your registration and the associated data logging is carried out in accordance with Art. 6 para. 1 f) GDPR on the basis of our legitimate interest in proving your proper registration.
If you give us your consent, we will also evaluate whether you have opened the emails sent to you as well as your scrolling and clicking behaviour in the newsletter. The purpose of this is to optimise our information to your interests and to improve the content of our mailings. The legal basis for analysing the newsletter is your consent in accordance with Art. 6 para. 1 a) GDPR.
To send the newsletter, we use service providers to whom we transmit the specified data.
1.4 Contact for applications
If you contact us to send us your application as an employee, e.g. by e-mail or via a contact form, the data you provide (e.g. name, e-mail address, desired place of work, etc.), your message and the application documents sent will be processed exclusively for the purposes of processing and handling your application enquiry.
The legal basis for data processing is primarily Art. 6 I b) GDPR. Accordingly, the processing of data required in connection with the decision on the establishment of an employment relationship is permitted.
Should the data be necessary for legal prosecution after completion of the application process, data processing may be carried out to safeguard our legitimate interests in accordance with Art. 6 para. 1 f) GDPR, namely for the assertion and/or defence of claims.
1.5 Applicant pool
If you give us your consent to continue to store your application documents after the application process has been completed, we will store them in our applicant pool for the purpose of contacting you for future vacancies that match your profile. The legal basis for processing as part of our applicant pool is your prior consent in accordance with Art. 6 (1) a) GDPR.
1.6 Contract fulfilment and data management in the context of service provision
We process various data as part of the provision of our services and for the initiation and processing of the existing contractual relationship between you and us.
If you have commissioned us to provide a service, we process your data (if provided: name, contact details, address) and all information necessary for the fulfilment of the order exclusively for the purposes of processing and handling the contractual relationship.
This includes in particular our appropriate advice and support, correspondence with you, invoicing, fulfilment of our accounting and tax obligations.
The processing of the data is carried out accordingly on the basis of Art. 6 para. 1 b) GDPR and to fulfil our legal obligations in accordance with Art. 6 para. 1 c) GDPR.
If this is necessary to process the order, your data will be passed on to third parties.
This includes in particular the disclosure to supervisory authorities for the purpose of correspondence and for the assertion and defence of your rights.
In addition, the Group companies cooperate in the provision of various services. In this case, the data is shared with the subsidiaries within a processing on behalf.
1.7 Data recipient
We use the following service providers for all of the above data processing:
1.7.1 OutSystems, 55 Thomson Place, Boston MA 02210 for the provision of our data processing systems. This may also involve data transfer to the USA. OutSystems guarantees an adequate level of data protection through the use of standard contractual clauses, supported by additional measures such as encryption of the data.
1.7.2 HubSpot Ireland Limited: 2nd Floor 30 North Wall Quay, Dublin 1, Ireland, Telephone: +353 1 5187500. It cannot be ruled out that data may also be transferred to HubSpot, Inc, 25 First Street, 2nd Floor, Cambridge, MA 02141, USA, e.g. for support purposes. HubSpot Inc. is certified under the EU-US Data Privacy Framework and is therefore covered by the EU adequacy decision for the USA.
1.8 Duration of data processing
We only store personal data for as long as is necessary for the purposes for which it is processed or if you have withdrawn your consent. Insofar as statutory retention obligations must be observed, the storage period for certain data may be up to 10 years, regardless of the processing purposes.
1.9 Rights of data subjects
You can find your rights as a data subject under F. Your rights as a data subject.
Exercising your rights as a data subject
If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data or if you wish to transfer the data to another enterprise, please contact info@lcs.valantic.com
The valantic CX Austria GmbH website can be used without providing any personal data. However, if a data subject wishes to make use of special services of our enterprise via our website, the processing of personal data may become necessary. If the processing of personal data is necessary and there is no legal basis for such processing, we generally obtain consent from the data subject.
The use of the Internet pages of valantic CX Austria is recognizable if the navigation takes you to a website where the contact form refers to valantic CX Austria or if an imprint of valantic CX Austria is given.
The processing of personal data, such as the name, address, e-mail address or telephone number of a data subject, is always carried out in accordance with the GDPR and in accordance with the country-specific data protection regulations applicable to valantic CX Austria GmbH. We hereby provide information about the type, scope and purpose of the personal data we collect, use and process, and this Privacy Policy also informs data subjects about their rights.
As the controller, valantic CX Austria GmbH has implemented numerous technical and organizational measures to ensure that the personal data processed via this website is protected as completely as possible.
2.1 Definitions
The Privacy Policy of valantic CX Austria GmbH is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR). Our Privacy Policy should be easy to read and understand for the public as well as for our customers and business partners. To ensure this, we would like to explain the terms used in advance.
We use the following terms, among others, in this Privacy Policy:
Personal data
Personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as “data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Data subject
Data subject is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing.
Processing
Processing is any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Restriction of processing
Restriction of processing is the marking of stored personal data with the aim of restricting its future processing.
Profiling
Profiling is any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Pseudonymization
Pseudonymization is the processing of personal data in such a manner that the personal data can no longer be attributed to a specific data subject without the use of additional information, provided that such additional information is kept separately and is subject to technical and organizational measures to ensure that the personal data are not attributed to an identified or identifiable natural person.
Controller or person responsible for the processing
Controller or controller responsible for the processing is the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data. Where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law.
Processor
A processor is a natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller.
Recipient
Recipient is a natural or legal person, public authority, agency or another body, to which the personal data are disclosed, whether a third party or not. However, public authorities which may receive personal data in the framework of a particular enquiry in accordance with Union or Member State law shall not be regarded as recipients.
Third party
Third party is a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
Consent
Consent is any freely given, specific, informed and unambiguous indication of wishes by the data subject in the form of a statement or other unequivocal affirmative act by which the data subject signifies agreement to the processing of personal data relating to him or her.
2.2 Name and address of the controller responsible for processing
The controller within the meaning of the General Data Protection Regulation, other data protection laws applicable in the Member States of the European Union and other provisions of a data protection nature is the:
valantic CX Austria GmbH
Söllheimerstraße 16
5020 Salzburg
Austria
Phone: +43662876606
E-mail: datenschutz@valantic.at
Website: www.valantic.com/at
2.3 Cookies
The Internet pages of valantic CX Austria GmbH use cookies. Cookies are text files that are placed and stored on a computer system via an Internet browser.
Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier for the cookie. It consists of a character string that allows websites and servers to be assigned to the specific internet browser in which the cookie was stored. This enables the websites and servers visited to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific internet browser can be recognized and identified via the unique cookie ID.
Through the use of cookies, the valantic CX Austria GmbH can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
Cookies can be used to optimize the information and offers on our website for the benefit of the user. As already mentioned, cookies enable us to recognize the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a website that uses cookies does not have to re-enter their access data each time they visit the website because this is taken over by the website and the cookie stored on the user’s computer system. Another example is the cookie of a shopping basket in an online shop. The online shop remembers the items that a customer has placed in the virtual shopping basket via a cookie.
The data subject can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be erased at any time via an Internet browser or other software programs. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.
2.4 Recording of general data and information
The website of valantic CX Austria GmbH records a series of general data and information each time the website is accessed by a data subject or an automated system. This general data and information is stored in the server log files. The (1) browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system accesses our website (so-called referrer), (4) the sub-websites which are accessed via an accessing system on our website can be recorded, (5) the date and time of access to the website, (6) an internet protocol address (IP address), (7) the internet service provider of the accessing system and (8) other similar data and information used for security purposes in the event of attacks on our information technology systems.
When using this general data and information, valantic CX Austria GmbH does not draw any conclusions about the data subject. Rather, this information is required to (1) correctly deliver the content of our website, (2) optimize the content of our website and the advertising for it, (3) ensure the long-term functionality of our information technology systems and the technology of our website, and (4) provide law enforcement authorities with the information necessary for criminal prosecution in the event of a cyber-attack. Therefore, the valantic CX Austria GmbH analyses anonymously collected data and information statistically, with the aim of increasing the data protection and data security of our enterprise, and to ensure an optimal level of protection for the personal data we process. The anonymous data of the server log files are stored separately from all personal data provided by a data subject.
2.5 Contact via the website
The website of valantic CX Austria GmbH contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by email or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the controller is stored for the purposes of the processing or contacting the data subject. This personal data is not passed on to third parties.
2.6 Routine deletion and blocking of personal data
The controller shall process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the European legislator or other legislators in laws or regulations to which the controller is subject to.
If the storage purpose no longer applies or if a storage period prescribed by the European guideline and regulation provider or another competent legislator expires, the personal data will be routinely blocked or erased in accordance with the statutory provisions.
2.7 Rights of data subjects
Right to confirmation
Each data subject shall have the right granted by the European legislator to obtain from the controller the confirmation as to whether or not personal data concerning him or her are being processed. If a data subject wishes to avail himself of this right of confirmation, he or she may, at any time, contact any employee of the controller.
Right to request
Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulatory body, to obtain information free of charge at any time from the controller about the personal data stored about him or her and a copy of this information. Furthermore, the European legislator has granted the data subject access to the following information:
Furthermore, the data subject has the right of access as to whether personal data has been transferred to a third country or to an international organization. If this is the case, the data subject also has the right to obtain information about the appropriate safeguards in connection with the transfer.
If a data subject wishes to exercise this right of access, he or she may, at any time, contact any employee of the controller.
Right to rectification
Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulatory body, to demand the rectification of inaccurate personal data concerning them without undue delay. Furthermore, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration, taking into account the purposes of the processing.
If a data subject wishes to exercise this right to rectification, he or she may, at any time, contact any employee of the controller.
Right to erasure (right to be forgotten)
Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulatory body, to demand from the controller that the personal data concerning him or her be erased immediately, provided that one of the following reasons applies and insofar as the processing is not necessary:
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by valantic CX Austria GmbH, he or she may, at any time, contact any employee of the controller. An employee of valantic CX Austria GmbH shall promptly ensure that the erasure request is complied with immediately.
If the personal data has been made public by valantic CX Austria GmbH and if our enterprise as controller is obliged to erase the personal data pursuant to Article 17(1) GDPR, valantic CX Austria GmbH shall take reasonable steps, including technical measures, taking into account the available technology and the cost of implementation, to inform other controllers processing the published personal data that the data subject has requested the erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. An employee of valantic CX Austria GmbH will arrange the necessary measures in individual cases.
Right to restriction of processing
Any data subject affected by the processing of personal data has the right, granted by the European guideline and regulation, to request the controller to restrict processing if one of the following conditions is met:
If one of the aforementioned conditions is met, and a data subject wishes to request the restriction of the processing of personal data stored by valantic CX Austria GmbH, he or she may at any time contact any employee of the controller. The employee of valantic CX Austria GmbH will arrange for the restriction of processing.
Right to data portability
Any person affected by the processing of personal data has the right, granted by the European guideline and regulation, to receive the personal data concerning him or her, which has been provided by the data subject to a controller, in a structured, commonly used and machine-readable format. He or she also has the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where the processing is based on consent pursuant to point (a) of Article 6(1) of the GDPR or point (a) of Article 9(2) of the GDPR or on a contract pursuant to point (b) of Article 6(1) of the GDPR and the processing is carried out by automated means, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.
Furthermore, when exercising their right to data portability in accordance with Art. 20 (1) GDPR, the data subject has the right to obtain that the personal data be transferred directly from one controller to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons.
In order to assert the right to data portability, the data subject may at any time contact any employee of the valantic CX Austria GmbH.
Right to object
Any data subject affected by the processing of personal data has the right granted by the European legislator to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her which is based on point (e) or (f) of Article 6(1) of the GDPR. This also applies to profiling based on these provisions.
valantic CX Austria GmbH will no longer process the personal data in the event of an objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.
If valantic CX Austria GmbH processes personal data for the purposes of direct marketing, the data subject has the right to object at any time to the processing of personal data for the purposes of such marketing. This also applies to profiling insofar as it is associated with such direct marketing. If the data subject objects to valantic CX Austria GmbH to the processing for the purposes of direct marketing, valantic CX Austria GmbH will no longer process the personal data for these purposes.
In addition, the data subject has the right, on grounds relating to his or her particular situation, to object to processing of personal data concerning him or her by the valantic CX Austria GmbH for scientific or historical research purposes, or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To exercise the right to object, the data subject may directly contact any employee of valantic CX Austria GmbH or another employee. The data subject is also free, in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to exercise his or her right to object by automated means using technical specifications.
Automated decisions in individual cases including profiling
Any data subject affected by the processing of personal data has the right, granted by the European legislator, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her or similarly significantly affects him or her, provided that the decision (1) is not necessary for the conclusion or performance of a contract between the data subject and the controller, or (2) is authorized by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, or (3) is based on the data subject’s explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the data subject and a controller, or (2) it is based on the data subject’s explicit consent, valantic CX Austria GmbH shall implement suitable measures to safeguard the data subject’s rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the data subject wishes to exercise the rights concerning automated individual decision-making, he or she may, at any time, contact any employee of the controller.
Right to withdraw consent under data protection law
Any data subject affected by the processing of personal data has the right granted by the European guideline and regulatory body to withdraw consent to the processing of personal data at any time.
If the data subject wishes to exercise the right to withdraw the consent, he or she may, at any time, contact any employee of the controller.
2.8 Data protection for applications and in the application process
The controller collects and processes the personal data of applicants for the purposes of the processing of the application procedure. Processing may also be carried out electronically. This is particularly the case if an applicant submits corresponding application documents to the controller by electronic means, for example by email or via a web form on the website. If the controller concludes an employment contract with an applicant, the data transmitted will be stored for the purposes of the processing of the employment relationship in compliance with the statutory provisions. If the controller does not conclude an employment contract with the applicant, the application documents will be automatically erased two months after notification of the rejection decision, provided that no other legitimate interests of the controller stand in the way of erasure. Other legitimate interest in this sense is, for example, a burden of proof in proceedings under the German General Act on Equal Treatment (German General Act on Equal Treatment).
2.9 Data protection provisions about the application and use of Facebook
The controller has integrated components of the enterprise Facebook on this website. Facebook is a social network.
A social network is a social meeting place operated on the Internet, an online community that generally enables users to communicate with each other and interact in virtual space. A social network can serve as a platform for the exchange of opinions and experiences or enable the Internet community to provide personal or company-related information. Facebook enables social network users to create private profiles, upload photos and network via friend requests, among other things.
The operating company of Facebook is Facebook, Inc, 1 Hacker Way, Menlo Park, CA 94025, USA. If a data subject lives outside the USA or Canada, the controller for the processing of personal data is Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.
Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Facebook component (Facebook plug-in) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Facebook component to download a representation of the corresponding Facebook component from Facebook. A complete overview of all Facebook plug-ins can be accessed at https://developers.facebook.com/docs/plugins/?locale=de_DE. As part of this technical process, Facebook receives information about which specific subpage of our website is visited by the data subject.
If the data subject is logged in to Facebook at the same time, Facebook recognizes which specific subpage of our website the data subject is visiting each time the data subject accesses our website and for the entire duration of their stay on our website. This information is collected by the Facebook component and assigned by Facebook to the respective Facebook account of the data subject. If the data subject clicks on one of the Facebook buttons integrated on our website, for example the “Like” button, or if the data subject makes a comment, Facebook assigns this information to the personal Facebook user account of the data subject and stores this personal data.
Facebook always receives information via the Facebook component that the data subject has visited our website if the data subject is logged in to Facebook at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Facebook component or not. If the data subject does not want this information to be transmitted to Facebook, they can prevent it from being transmitted by logging out of their Facebook account before accessing our website.
The data policy published by Facebook, which is available at https://www.facebook.com/privacy/policy/, provides information about the collection, processing and use of personal data by Facebook. It also explains the setting options Facebook offers to protect the privacy of the data subject. In addition, various applications are available that make it possible to suppress the transmission of data to Facebook. Such applications can be used by the data subject to suppress the transmission of data to Facebook.
2.10 Data protection provisions about the application and use of Google Analytics (with anonymization function)
The controller has integrated the Google Analytics component (with anonymization function) on this website. Google Analytics is a web analytics service. Web analysis is the collection, gathering and evaluation of data about the behaviour of visitors to websites. Among other things, a web analysis service records data about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimize a website and for the cost-benefit analysis of internet advertising.
The operating company of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
The controller uses the addition “_gat._anonymizeIp” for web analysis via Google Analytics. By means of this addition, the IP address of the Internet connection of the data subject is shortened and anonymized by Google if access to our website is from a Member State of the European Union or from another state party to the Agreement on the European Economic Area.
The purpose of the Google Analytics component is to analyze the flow of visitors to our website. Among other things, Google uses the data and information obtained to analyze the use of our website, to compile online reports for us that show the activities on our website, and to provide other services in connection with the use of our website.
Google Analytics places a cookie on the information technology system of the data subject. What cookies are used has already been explained above. By setting the cookie, Google is enabled to analyze the use of our website. Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Google Analytics component has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Google Analytics component to transmit data to Google for the purposes of the processing. During the course of this technical procedure, Google gains knowledge of personal data, such as the IP address of the data subject, which serves Google, inter alia, to understand the origin of visitors and clicks, and subsequently create commission settlements.
The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website by the data subject. Each time our website is visited, this personal data, including the IP address of the Internet connection used by the data subject, is transmitted to Google in the United States of America. This personal data is stored by Google in the United States of America. Google may share this personal data collected through the technical process with third parties.
The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Google from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Google Analytics can be erased at any time via the Internet browser or other software programs.
Furthermore, the data subject has the option of objecting to and preventing the recording of data generated by Google Analytics relating to the use of this website and the processing of this data by Google. To do this, the data subject must download and install a browser add-on from the link https://tools.google.com/dlpage/gaoptout. This browser add-on informs Google Analytics via JavaScript that no data and information about visits to websites may be transmitted to Google Analytics. The installation of the browser add-on is recognized by Google as an objection. If the data subject’s IT system is erased, formatted or reinstalled at a later date, the data subject must reinstall the browser add-on in order to deactivate Google Analytics. If the browser add-on is uninstalled or deactivated by the data subject or another person who is attributable to their sphere of control, it is possible to reinstall or reactivate the browser add-on.
Further information and the applicable data protection provisions of Google may be retrieved under https://www.google.de/intl/de/policies/privacy/ and under http://www.google.com/analytics/terms/de.html. Google Analytics is explained in more detail at this link https://www.google.com/intl/de_de/analytics/.
2.11 Data protection provisions about the application and use of Google reCAPTCHA
The controller has integrated the Google-reCAPTCHA component on this website. Google-reCAPTCHA is a free captcha service. A Captcha service is an automatic test designed to ensure that an action on the Internet is carried out by a person and not by automated access, e.g. by bots. The captcha service records data such as the IP address. A captcha service is used to protect the website from automated spying and spam.
The operating company of the Google reCAPTCHA component is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of the Google reCAPTCHA component is to check whether the data input on our website (e.g. in a contact form) is carried out by a human or by an automated program. For this purpose, the Google reCAPTCHA component determines from which website and with which IP address the reCAPTCHA input box is used. The Google reCAPTCHA component may also collect further information, such as the time spent by the website visitor on the website, the user’s input behaviour, the browser or mouse movements made by the user, insofar as they are necessary for the service.
Google reCAPTCHA places a cookie on the information technology system of the data subject. What cookies are has already been explained above. By setting the cookie, the previously described analysis of the use of our website is made possible.
In principle, the data recorded by the Google reCAPTCHA component is not merged with other Google data. This only happens if the data subject is logged into their Google account at the time of the visit or use of the Google reCAPTCHA input box. In order to prevent such merging, we recommend that you log out of your Google account before visiting our website or using the Google reCAPTCHA input box.
It cannot be ruled out that the data recorded during the analysis will be forwarded to the USA or other countries outside the European Economic Area.
Further information on Google reCAPTCHA and Google’s Privacy Policy can be found in the following links:
https://policies.google.com/privacy?hl=en and https://www.google.com/recaptcha/intro/android.html .
2.12 Data protection provisions about the application and use of Matomo
The controller has integrated the Matomo component on this website. Matomo is an open source software tool for web analysis. Web analysis is the collection, gathering and evaluation of data about the behaviour of visitors to websites. Among other things, a web analysis tool records data about the website from which a data subject came to a website (so-called referrer), which subpages of the website were accessed or how often and for how long a subpage was viewed. Web analysis is mainly used to optimize a website and for the cost-benefit analysis of internet advertising.
The software is operated on the controller’s server and the data protection-sensitive log files are stored exclusively on this server.
The purpose of the Matomo component is to analyze the flow of visitors to our website. Among other things, the controller uses the data and information obtained to analyze the use of this website in order to compile online reports that show the activities on our website.
Matomo places a cookie on the information technology system of the data subject. What cookies are has already been explained above. By setting the cookie, we are able to analyze the use of our website. Each time one of the individual pages of this website is accessed, the Internet browser on the data subject’s information technology system is automatically prompted by the Matomo component to transmit data to our server for the purpose of online analysis. As part of this technical process, we obtain knowledge of personal data, such as the IP address of the data subject, which serves us, among other things, to trace the origin of visitors and clicks.
The cookie is used to store personal information, such as the access time, the location from which access was made and the frequency of visits to our website. Each time our website is visited, this personal data, including the IP address of the internet connection used by the data subject, is transmitted to our server. This personal data is stored by us. We do not pass this personal data on to third parties.
The data subject may, as stated above, prevent the setting of cookies through our website at any time by means of a corresponding setting of the Internet browser used and thus permanently deny the setting of cookies. Such a setting of the Internet browser used would also prevent Matomo from setting a cookie on the information technology system of the data subject. In addition, a cookie already set by Matomo can be erased at any time via an Internet browser or other software programs.
The data subject also has the option of objecting to and preventing the recording of data generated by Matomo relating to the use of this website. To do this, the data subject must set “Do Not Track” in their browser.
However, if the opt-out cookie is set, it is possible that the data subject will no longer be able to use the controller’s website to its full extent.
Further information and the applicable data protection provisions of Matomo may be retrieved under https://matomo.org/privacy/.
2.13 Data protection provisions about the application and use of X (formerly Twitter )
The controller has integrated Twitter components on this website. Twitter is a multilingual, publicly accessible microblogging service on which users can publish and disseminate so-called tweets, i.e. short messages limited to 280 characters. These short messages can be accessed by anyone, including people who are not registered with Twitter. However, the tweets are also displayed to the so-called followers of the respective user. Followers are other Twitter users who follow a user’s tweets. Twitter also makes it possible to address a broad audience via hashtags, links or retweets.
The operating company of Twitter is Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.
Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a Twitter component (Twitter button) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective Twitter component to download a representation of the corresponding Twitter component from Twitter. Further information about the Twitter buttons is available at https://about.twitter.com/de/resources/buttons. As part of this technical process, Twitter receives information about which specific subpage of our website is visited by the data subject. The purpose of integrating the Twitter component is to enable our users to redistribute the content of this website, to publicize this website in the digital world and to increase our visitor numbers.
If the data subject is logged in to Twitter at the same time, Twitter recognizes which specific subpage of our website the data subject is visiting each time the data subject accesses our website and for the entire duration of their stay on our website. This information is collected by the Twitter component and assigned by Twitter to the respective Twitter account of the data subject. If the data subject clicks on one of the Twitter buttons integrated on our website, the data and information transmitted with it is assigned to the personal Twitter user account of the data subject and stored and processed by Twitter.
Twitter always receives information via the Twitter component that the data subject has visited our website if the data subject is logged in to Twitter at the same time as accessing our website; this takes place regardless of whether the data subject clicks on the Twitter component or not. If the data subject does not want this information to be transmitted to Twitter, they can prevent it from being transmitted by logging out of their Twitter account before accessing our website.
The applicable data protection provisions of Twitter may be retrieved under https://x.com/privacy?lang=en.
2.14 Data protection provisions about the application and use of YouTube
The controller has integrated YouTube components on this website. YouTube is an Internet video portal that allows video publishers to post video clips free of charge and other users to view, rate and comment on them free of charge. YouTube allows the publication of all types of videos, which is why complete film and television programmes as well as music videos, trailers or videos made by users themselves can be accessed via the Internet portal.
The operating company of YouTube is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube, LLC is a subsidiary of Google Inc, 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.
Each time one of the individual pages of this website is accessed, which is operated by the controller and on which a YouTube component (YouTube video) has been integrated, the Internet browser on the information technology system of the data subject is automatically prompted by the respective YouTube component to download a representation of the corresponding YouTube component from YouTube. Further information about YouTube can be found at https://www.youtube.com/intl/de/yt/about/. As part of this technical process, YouTube and Google receive information about which specific subpage of our website is visited by the data subject.
If the data subject is logged in to YouTube at the same time, YouTube recognizes which specific subpage of our website the data subject is visiting when a subpage containing a YouTube video is accessed. This information is collected by YouTube and Google and assigned to the respective YouTube account of the data subject.
YouTube and Google always receive information via the YouTube component that the data subject has visited our website if the data subject is logged in to YouTube at the same time as accessing our website; this takes place regardless of whether the data subject clicks on a YouTube video or not. If the data subject does not want this information to be transmitted to YouTube and Google in this way, they can prevent the transmission by logging out of their YouTube account before accessing our website.
The data protection provisions published by YouTube, which can be accessed at https://www.google.de/intl/de/policies/privacy/, provide information about the collection, processing and use of personal data by YouTube and Google.
2.15 Legal basis for processing
Art. 6 I lit. a GDPR serves our enterprise as the legal basis for processing operations for which we obtain consent for a specific processing purpose. If the processing of personal data is necessary for the performance of a contract to which the data subject is party, as is the case, for example, with processing operations necessary for the supply of goods or the provision of any other service or consideration, the processing is based on Art. 6 I lit. b GDPR. The same applies to such processing operations that are necessary to carry out pre-contractual measures, for example in cases of enquiries about our products or services. If our enterprise is subject to a legal obligation which requires the processing of personal data, such as for the fulfilment of tax obligations, the processing is based on Art. 6 I lit. c GDPR. In rare cases, the processing of personal data may become necessary in order to protect the vital interests of the data subject or another natural person. This would be the case, for example, if a visitor were injured in our company and their name, age, health insurance details or other vital information would have to be passed on to a doctor, hospital or other third party. The processing would then be based on Art. 6 I lit. d GDPR. Ultimately, processing operations could be based on Art. 6 I lit. f GDPR. Processing operations that are not covered by any of the aforementioned legal bases are based on this legal basis if the processing is necessary to safeguard a legitimate interest of our enterprise or a third party, provided that the interests, fundamental rights and freedoms of the data subject do not prevail. We are permitted to carry out such processing operations in particular because they have been specifically mentioned by the European legislator. In this respect, it took the view that a legitimate interest could be assumed if the data subject is a customer of the controller’s representative (recital 47 sentence 2 GDPR).
2.16 Legitimate interests in processing pursued by the controller or a third party
Where the processing of personal data is based on Article 6 I lit. f GDPR, our legitimate interest is the performance of our business activities for the benefit of the well-being of all our employees and our shareholders.
2.17 Duration for which the personal data is stored
The criterion for the duration of the storage of personal data is the respective statutory retention period. After this period has expired, the corresponding data is routinely erased, provided it is no longer required for the fulfilment or initiation of a contract.
2.18 Legal or contractual provisions for the provision of personal data; necessity for the conclusion of the contract; obligation of the data subject to provide the personal data; possible consequences of failure to provide such data
We would like to inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may also result from contractual regulations (e.g. information on the contractual partner). Sometimes it may be necessary for a contract to be concluded for a data subject to provide us with personal data that must subsequently be processed by us. For example, the data subject is obliged to provide us with personal data if our enterprise concludes a contract with them. Failure to provide the personal data would mean that the contract with the data subject could not be concluded. Before personal data is provided by the data subject, the data subject must contact one of our employees. Our employee will inform the data subject on a case-by-case basis whether the provision of the personal data is required by law or contract or is necessary for the conclusion of the contract, whether there is an obligation to provide the personal data and what the consequences would be if the personal data were not provided.
*For reasons of better readability, the masculine form is used for personal nouns in the Privacy Policy, General Terms and Conditions and Imprint.
Unless otherwise regulated in the respective data protection information, you are entitled to the following data subject rights.
1 Information
You can request information about all personal data that we have stored about you free of charge at any time.
2 Rectification, erasure, restriction of processing (blocking), objection
If you no longer consent to the storage of your personal data or if it has become incorrect, we will arrange for the deletion or blocking of your data or make the necessary corrections (insofar as this is possible under the applicable law) if instructed to do so. The same applies if we are only to process data with restrictions in future. You have the right to object in particular in cases where your data is required for the performance of a task carried out in the public interest or where the data processing is based on our legitimate interest, as well as profiling based on this. You also have such a right to object in the case of data processing for the purpose of direct marketing.
3 Right to withdraw consent with effect for the future
You can withdraw your consent at any time with effect for the future. Your withdrawal will not affect the lawfulness of the processing up to the time of withdrawal.
4 Data portability
If data processing is carried out on the basis of a contract, pre-contractual negotiations, consent or using automated procedures, you have the right to data portability. Upon request, we will provide you with your data in a common, structured and machine-readable format so that you can transfer the data to another controller if you wish.
5 restriction of processing
Data for which we are not able to identify the data subject, e.g. if it has been anonymized for analysis purposes, is not covered by the above rights. Information, deletion, blocking, correction or transfer to another enterprise may be possible with regard to this data if you provide us with additional information that allows us to identify you.0
6 No automated decision-making
Data subjects are not subject to automated decision-making within the meaning of Art. 22 GDPR by the controller. If this should occur in individual cases, data subjects will be informed of this separately.
7 Exercising your rights as a data subject and right to lodge a complaint
If you have any questions regarding the processing of your personal data, information, rectification, blocking, objection or deletion of data or if you wish to transfer the data to another enterprise, please contact the above-mentioned office.
You also have the option of complaining to a supervisory authority about your rights as a data subject.