Blog

Customer Experience

No company can succeed today without exceptional customer experiences. Everything in the blog category “Customer experience” revolves around the topics of customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, and design and UX development.

Shot of a group of colleagues using a computer together during a late night at work

Customer Experience January 23, 2025

Improving the UX of the File Upload Component in OutSystems

Optimizing the file upload component in OutSystems is key to providing a seamless user experience. This guide offers practical strategies and best practices to improve file uploads, ensuring faster, smoother interactions and enhanced app performance. Learn how to boost UX today!

Young woman using smart phone. | KI-Consulting & Strategy

Customer Experience January 21, 2025

AI and Customer Data: The Combination of Success in 2025

With deep, data-driven insights, AI is revolutionizing the way companies can utilize their customer data to better understand and serve their customers. As leading platform providers, Bloomreach and Salesforce demonstrate how AI and customer data, as a combination of success, are setting new benchmarks in customer experience.

Warehouse managers preparing customer order and checking pick ticket on laptop. Storehouse young asian women employees searching parcel on shelf while using inventory software

Customer Experience January 9, 2025

With GenAI to more profitability and cost efficiency: (How) does it work?

Artificial intelligence is omnipresent in the world of e-commerce. But (how) can GenAI be used to achieve real competitive advantages? For an internationally active B2B company, valantic demonstrated tangible business value in a proof of concept (PoC) and created a blueprint for the successful transformation to an AI-supported organization.

A woman wearing a black sweater and jeans holds a pair of jeans while browsing a stack of folded jeans in a clothing store.

Customer Experience January 8, 2025

When can I find the best Black Friday deals? Not on Black Friday!

Are the best Black Friday deals truly advantageous, or are retailers cleverly exploiting our buying urges with "fake discounts"? To uncover the truth, valantic and PriceTweakers looked into the data.

A man sits on a sofa and works on a laptop, with his arm in a sling. In the background, there's a bookshelf and a plant on the windowsill.

Customer Experience December 19, 2024

Digital accessibility market study: a call to action for online stores in German-speaking Europe

A market study by valantic and AIOPS reveals concerning results for German-speaking Europe: Only 25 % of top-grossing online stores meet recommended accessibility standards. The findings underscore the pressing need for action while highlighting the potential for businesses to expand their reach through accessible design.

Bild von einer lächelnden Frau beim Shoppen | Unsere maßgeschneiderte SAP Lösung für Fashion Retail

Customer Experience December 17, 2024

Why Customer Data Platforms Are a Must-Have in the Fashion Industry

The fashion world is fast-paced and customers today expect seamless, personalized experiences across all channels. If these requirements are not fulfilled, customers disappear. How can scattered data be used to create tangible added value for customers and companies? Customer data platforms (CDPs) can help!

A man explaining a strategy to his two colleagues in a meeting.

Customer Experience December 3, 2024

The Global Influence of AI on User Experience

Design Efficiency through AI is revolutionizing the field of UX/UI design, offering tools that assist designers in becoming more productive and innovative while maintaining a human-centric approach.

Bild mit 3 Personen am Laptop, E-Commerce Valantic CX

Customer Experience November 26, 2024

Animating with Style: CSS Animation Dos, Don’ts, and Starting Points

Discover the essentials of CSS animations with practical tips on enhancing user experience, optimizing performance, and ensuring accessibility. Learn to use UI animations effectively to captivate and maintain user engagement.

Young business people are discussing together a new startup project. A glowing light bulb as a new idea.

Customer Experience November 19, 2024

Creating Accessible Tech for a Sustainable Future

In today's fast-evolving technology landscape, digital usability and accessibility are crucial in creating an inclusive and sustainable digital environment. Digital designers and developers play a pivotal role in this, as they must ensure that the design and functionality of digital interfaces prioritize user experience and device compatibility.

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