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Customer Experience November 20, 2025

Complete-the-Look: Effective cross-selling with AI in e-commerce

Cross-selling meets artificial intelligence: With a “Complete-the-Look” feature, retailers can transform their product pages into inspiring shopping experiences. AI analyses style, color, and context, identifies possible combinations, and automatically recommends matching items - efficient, personalized, and engaging.

Customer Experience November 18, 2025

AI instead of Sampling: How to Ensure Top Service Quality with Zendesk QA

Consistently high quality, transparency, and efficiency in customer service — Zendesk QA delivers an AI-powered, data-driven, and automated solution. Learn in our interview how AI is setting new standards for service quality assurance.

Customer Experience November 13, 2025

From situationships to real relationships: insights from the CRM Roundtable in Oelde

On October 23, 2025, around 20 CRM experts, marketers, and CX professionals from the OWL region gathered at the Simplicity headquarters in Oelde for the CRM Roundtable hosted by valantic, Simplicity, and Bloomreach. Our goal: to rethink the “R” in CRM – shifting from casual “situationships” to strong, lasting relationships.

SAP Services November 11, 2025

AI is Not a Surefire Success: 5 Impulses to Unlock Its Potential

The benefits of AI and SAP Cloud ERP only materialize when their possibilities are consistently leveraged. For this, technology must become an integral part of everyday business operations. As a consulting partner, valantic makes innovation visible, prioritizes relevant use cases, and ensures that our clients fully harness the existing potential.

Customer Experience November 10, 2025

Why Accurate and Near Real-Time Marketing Data Matters in Pharma

Accurate and near real-time marketing data are essential for impactful pharma marketing. This article explores how reliable, timely data builds trust, drives smarter decisions, and enables marketers to monitor campaigns, address compliance risks, and create personalized experiences. Learn why data accuracy and speed are the foundation of success in the pharma industry.

Digitalization Services November 6, 2025

The Emergence of Agentic Commerce: AI Agents transforming E-Commerce

The rise of agentic commerce marks a new era in e-commerce, where AI agents autonomously handle transactions, from shopping to payment processing. These intelligent agents streamline procurement, enhance customer experiences, and enable secure, efficient operations. Learn how businesses can adapt to this shift and stay competitive in the evolving digital marketplace.

Customer Experience November 4, 2025

Service portals in B2B: How IoT, AI and user hubs are redefining customer retention

Service portals are emerging as digital customer experience hubs in B2B commerce, consolidating sales, service and communication on a single platform. In this interview, Maria Kern, Senior Frontend Architect at valantic, shares how IoT and AI are transforming these portals into intelligent, proactive solutions, boosting both customer loyalty and operational efficiency.

Digitalization Services October 30, 2025

Why AI is perfect for Payments: Key Traits that make it a great match

Payments is more than just moving money – it’s a complex, data-rich ecosystem connecting buyers and sellers worldwide. AI is uniquely suited to this environment, excelling at real-time decision-making, fraud detection, and personalization. Learn how AI transforms payments, enhancing speed, accuracy, and trust in today’s digital economy.

Customer Experience October 29, 2025

Why a single source of truth for performance data is essential in pharma marketing

In pharma marketing, fragmented data slows decision-making, complicates compliance, and hinders collaboration. A single source of truth solves these challenges by unifying performance data across platforms into a reliable, compliant, and efficient environment. This empowers marketers to act faster, improve campaigns, and build trust with HCPs and patients.