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Digitalization Services December 18, 2025

Agentic Commerce: Why payment service providers need to act now

AI-driven commerce is transforming how consumers shop, with intelligent agents streamlining discovery, decision-making, and payments. Payment Service Providers must evolve to support agent-led journeys, integrating with AI ecosystems to remain relevant. Those who modernize their systems gain a strategic advantage, while those who don’t risk losing ground in this fast-changing landscape.

Artificial Intelligence December 17, 2025

The New Automation Stack: Why AI Agents, Orchestration, and Generated Software Are Defining the New Standard

Automation is evolving from execution to decision-making: AI agents assume responsibility within clear boundaries. To ensure that this remains scalable and controllable, orchestration becomes a stabilizing layer. And generated software no longer turns digitalization into a project, but rather a product that can be created flexibly - in line with the process, architecture and requirements.

Customer Experience December 16, 2025

Scaling customer loyalty with Agentic AI and self-service

Eliot shows how AI, Agent Assist, and Self-Service can make customer service scalable without losing the human touch. In our interview, Eliot COO Michaela Schmidke-Puchtinger shares best practices, concrete use cases, and recommendations for companies that want to make their service more efficient, faster, and more customer-centric.

Customer Experience December 11, 2025

Multi-agents: The next evolutionary stage of AI in marketing

Multi-agents represent the next stage of AI in marketing. Instead of relying on isolated tools, multiple specialized agents work together in parallel, enabling faster decisions, stronger content, and scalable optimization processes. This article shows how multi-agent systems structurally support marketing teams and strengthen them strategically.

Supply Chain Management & Logistics December 2, 2025

Avoiding supply bottlenecks – securing the supply of goods

Supply bottlenecks jeopardize production, sales and customer relationships. This makes it all the more important to identify causes at an early stage and initiate targeted countermeasures. Clear planning, digital tools and early warning systems can effectively strengthen the resilience of the supply chain.

Customer Experience December 2, 2025

Product configurators in modern e-commerce – significance, benefits, and trends

Product configurators are key drivers of today’s e-commerce experience. In this interview, Maria Kern discusses how businesses can benefit from personalized customization, product advisors, and visual presentation – and how AI, AR/VR, and IoT are shaping the future of these solutions.

Digitalization Services November 27, 2025

Agentic Commerce Protocol: Redefining E-Commerce with OpenAI and Stripe

The Agentic Commerce Protocol (ACP), developed by OpenAI and Stripe, is redefining e-commerce by enabling AI agents to conduct secure, scalable transactions autonomously. Using Shared Payment Tokens and robust cryptographic verification, ACP ensures seamless interactions between AI agents, merchants, and consumers, paving the way for the future of autonomous commerce.

Microsoft Fabric November 26, 2025

Digital Twins made easy – Meet the new Microsoft Fabric feature

Do you use Microsoft Fabric and want to create or use digital twins? At the Fabric Conference, Microsoft introduced the new Digital Twin Builder—an exciting feature that natively integrates digital twins into Microsoft Fabric. Discover it now with valantic.

Customer Experience November 25, 2025

GEO – The Fast Future Road to Business Success

Generative Engine Optimization (GEO) is emerging as a key discipline in digital marketing. AI chatbots are becoming central entry points in the customer journey. Brands that do not appear in these interactions risk losing visibility. This article explains how GEO works and outlines the seven pillars of successful implementation.