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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of Joachim Hackmann, Principal Consultant at teknowlogy|PAC, digital innovations, a data center in the background

Customer Experience August 3, 2020

Customer Experience in Mechanical Engineering: Faster Communication Give Companies a Competitive Advantage

Ever more mechanical engineering companies are focusing on first-class customer service. Automation and suitable platforms and software solutions should help to speed up the relevant processes in order to increase customer satisfaction.

Customer Experience in Mechanical Engineering: Faster Communication Give Companies a Competitive Advantage
Bild von Marian Kral, Consultant bei valantic Supply Chain Excellence, daneben ein Bild von einem Change-Management-Modell

Supply Chain Management & Logistics July 30, 2020

Methods, success factors & risks in change management

Marian Kral works in the Supply Chain Excellence division at valantic and devoted himself to the topic of change management even during his studies. Now he can put his knowledge to practical use in his project work. In an interview, he provides insight into the topic of change management.

Methods, success factors & risks in change management
Image of Juri Hofmann, trainee information specialist for application development at valantic Customer Engagement and Commerce in Mannheim

#valanticworld July 28, 2020

Professional Start in IT – My Training as an Information Specialist for Application Development at valantic

Juri Hofmann is 18 years old and in his 1st year of training. He tells us what an information specialist for application development at valantic does and why he likes working at valantic.

Professional Start in IT – My Training as an Information Specialist for Application Development at valantic
Bild einer Laptop-Tastatur, einer Frau, die vor einem Whiteboard mit bunten Post-Its steht, sowie die Zeichnung einer Projektplanung, Bild zum Blogbeitrag für ein erfolgreiches Customer Relationship Management (CRM)

Customer Experience July 27, 2020

5 tips for making a CRM project successful

Many projects in Customer Relationship Management fail. This doesn’t have to happen: Here are 5 tips for how you can guarantee that your CRM project will be successful.

5 tips for making a CRM project successful
Bild von Katharina Mossbauer, Analystin Integrated Business Planning bei valantic Supply Chain Excellence und dahinter die Büroräumlichkeiten des Münchener valantic Büros sowie die Stadtansicht von München

#valanticworld July 21, 2020

My Journey from Working Student to Integrated Business Planning Analyst

Katharina Moosbauer, Integrated Business Planning Analyst, tells us about her student job at valantic Supply Chain Excellence and why she wanted to work at valantic after competing her studies.

My Journey from Working Student to Integrated Business Planning Analyst
Bild von Claudius Rieger, Senior Consultant Integrated Business Planning bei valantic Supply Chain Excellence, daneben Bilder des Münchener valantic Büros, im Hintergrund die Stadt München

#valanticworld July 14, 2020

Project Insights – A Customer Case in the Pharma Industry as Personal Success Story

In the interview, Claudius Rieger provides some insight into the challenges of an IBP project in the pharma industry and tells us how he has continued to develop in his role as Senior Consultant so that he has become a process industry specialist.

Project Insights – A Customer Case in the Pharma Industry as Personal Success Story
Bild eines Laptops und eines Handys, daneben ein Schild mit der Aufschrift "Covid 19 - We are open", drei Personen im Gespräch vor einem Computer, im Hintergrund die Skyline von Köln

SAP Services July 13, 2020

The valantic S/4HANA study 2020: Into the digital future despite Corona

Learn in valantic's current S/4HANA Sudy how companies in all industries are currently evaluating SAP S/4HANA and what current trends can be detected.

The valantic S/4HANA study 2020: Into the digital future despite Corona
Machine condition monitoring and predictive maintenance concepts. Female Industrial Engineer working in automobile industry. She has expertise of Robotic arc welding sensors and programming in industrial applications.

SAP Asset Lifecycle Management July 12, 2020

SAP predictive maintenance and service 

SAP Predictive Maintenance and Service (SAP PdMS) helps companies enhance their maintenance strategies. With valantic’s state-of-the-art solutions, you can minimize downtime and cut costs. Learn more in our latest blog article!

SAP predictive maintenance and service 
Bild von Uli Müller, Geschäftsführer bei Linkit Consulting - a valantic company, im Hintergrund ein Gebäude, ein Bild von Post-Its sowie eines Laptopsbildschirmes

SAP Services July 9, 2020

Controlling has to help actively shape the transition to SAP S/4HANA

Interview with Uli Müller, Managing Director LINKIT Consulting – a valantic company, about controlling questions in connection with SAP S/4HANA.

Controlling has to help actively shape the transition to SAP S/4HANA
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