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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Bild von Claudia Sehr, Geschäftsbereichsleiterin IT Services bei valantic Telco Solutions & Services, im Hintergrund ein Rechenzentrum sowie Kabel und Laptop

#valanticworld July 7, 2020

Area Manager IT Services at valantic – a Challenge with Many Facets

In the interview, Claudia Sehr reports about her challenges as Area Manager IT Services in the Frankfurt location and explains to us why she likes working at valantic.

Area Manager IT Services at valantic – a Challenge with Many Facets
Image of Joachim Hackmann, Principal Consultant at teknowlogy|PAC, digital innovations, a data center in the background

Supply Chain Management & Logistics July 6, 2020

Just-in-Time and Just-in-Sequence: How life can continue after the coronavirus

Concepts such as Just-in-Time (JIT) and Just-in-Sequence (JIS) have been applied in the automobile industry for many years; however, in many places, consistent implementation was lacking. Recently, new and promising approaches emerged based on AI-assisted software platforms. Then came the coronavirus. Now we need approaches that can help us manage global supply chains better.

Just-in-Time and Just-in-Sequence: How life can continue after the coronavirus
Bild von Julian Wildt, SAP Basis Consultant bei valantic CEC

#valanticworld July 3, 2020

Project insights into SAP Basis consulting

Julian Wildt, SAP Basis Consultant, provides us with exciting insights into his current project and the personal challenges he has encountered there.

Project insights into SAP Basis consulting
Bild von Christian, Consultant SAP S/4HANA Finance bei LINKIT Consulting - a valantic company, im Hintergrund die Büroräume von LINKIT sowie die Stadtansicht von Köln

#valanticworld June 30, 2020

More than numbers: Career in SAP S/4HANA Finance

Christian is 28 years old and has been part of the LINKIT Consulting team since September 2019. In his role as an SAP S/4HANA Finance consultant, he tells us about his professional start, why no project is like another, and why he especially appreciates the friendly attitude and readiness of his LINKIT colleagues to help him.

More than numbers: Career in SAP S/4HANA Finance
Bild von Mathias Schmidt, Produktmanager bei valantic, im Hintergrund Computerbildschirme

Financial Services Automation June 29, 2020

A glance at electronic trading of tomorrow

Every trade is unique – but all trades still have a common ground. What can be drawn from negotiation data and used as insight for the future?

A glance at electronic trading of tomorrow
Bild einer Frau, die vor einem Laptop sitzt und Kaffee trinkt, einem Handy, Euro-Geldscheinen sowie die Skyline einer Stadt im Hintergrund, valantic, Robotic Process Automation (RPA)

SAP Services June 24, 2020

Achieve efficient liquidity management in four steps

In the current crisis, the concern is to secure liquidity quickly and effectively and to reduce ongoing costs. Our technical article shows how this works in four steps with the SAP Analytics Cloud.

Achieve efficient liquidity management in four steps
Foto von Dirk Vesper, Vice President Product Development bei valantic, daneben Bild von einer Grafik und dahinter Bilder von Post It's und von einem Gebäude

Financial Services Automation June 22, 2020

ISO 20022: No time to lose despite postponement

SWIFT has decided to postpone the start of the upcoming ISO 20022 migration by one year, to November 2022. What does this mean for the financial industry?

ISO 20022: No time to lose despite postponement
Bild von Falk Wünsch, Auszubildender Fachinformatiker Systemintegration bei valantic, ein aufgeklappter Laptop mit Codes, Post-Its, sowie eine Gebäudefassade im Hintergrund

#valanticworld June 19, 2020

Professional Start in IT – My Training as a Qualified Information Specialist for System Integration at valantic

Falk Wünsch, 22, tells us what a qualified IT specialist trainee who focuses on system integration does and why he likes working at valantic.

Professional Start in IT – My Training as a Qualified Information Specialist for System Integration at valantic
Image of Thomas Latajka, Managing Director at valantic ERP, office in Langenfeld, conference room, valantic website on a tablet computer

SAP Services June 16, 2020

How SAP S/4HANA Makes Procurement Processes More Intelligent

Interview with Thomas Latajka, Managing Director valantic ERP Services, about innovations in procurement processes with SAP S/4HANA.

How SAP S/4HANA Makes Procurement Processes More Intelligent
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