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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of Fabian Enger, Senior Technical Consultant at valantic Customer Engagement & Commerce in Munich

#valanticworld September 15, 2020

Why Senior Technical Consultants never stop learning

Fabian Egner, 34, tells us a little about his role as Senior Technical Consultant at valantic and why even experienced consultants never stop learning.

Why Senior Technical Consultants never stop learning
Image of a smiling woman, next to her a laptop with the SAP HCM screen, in the background a building and mountains

SAP Services September 10, 2020

SAP HCM Newsticker Portal: Efficient Employee Communication in the Era of Covid-19

In the era of Corona, more people than ever are working from their home offices. With the SAP HCM add-on “Newsticker Portal,” valantic is helping its customers effectively communicate company information, recommendations for action, employer confirmations, and much more to their own employees.

SAP HCM Newsticker Portal: Efficient Employee Communication in the Era of Covid-19
Bild einer lächelnden Frau, im Hintergrund Regale eines Baumarktes sowie die Nahaufnahme eines Tablet-Bildschirmes

Customer Experience September 8, 2020

On-site search as a central element of the customer experience

Even if e-commerce takes place online, it pays to look beyond the end of one's own nose. There are various concepts, behaviors, and simple experiences from everyday life from which you can learn in e-commerce. These include, for example, why the search in your own shop is such a central element of the customer experience.

On-site search as a central element of the customer experience
Picture of Ingo Hoepfner, next to it a picture of a tablet with graphics and statistics and behind it pictures of car parts in a warehouse and of a street,TISAX certification for valantic

Supply Chain Management & Logistics September 7, 2020

TISAX Certification for valantic:
5 questions for Ingo Hoepfner

TISAX stands for Trusted Information Security Assessment Exchange and is the highest security standard in the automobile industry. We asked Ingo Hoepfner about this right after valantic had received the TISAX label.

TISAX Certification for valantic:
5 questions for Ingo Hoepfner
Bild von Ingo Hauptmann, Segmentleiter Lieferantenmanagement bei valantic Supply Chain Excellence, daneben ein iPad sowie Autoteile in einem Lager, im Hintergrund ein Industriehafen mit Containern

Supply Chain Management & Logistics August 31, 2020

Supplier management: 5 Questions for the Logistics Hero Ingo Hauptmann

Ingo Hauptmann is one of the 2020 logistics heroes of the initiative “Die Wirtschaftsmacher”. This SCM specialist explains how he optimizes his customers’ supplier management in the interview.

Supplier management: 5 Questions for the Logistics Hero Ingo Hauptmann
Four colleagues testing an online store system via a smartphone and laptop.

Customer Experience August 20, 2020

What is SAP S/4HANA Customer Management and what distinguishes this solution?

SAP has a lot of Customer Relationship Management solutions in its portfolio. Very traditional SAP CRM on-premise or the cloud-based SAP C/4HANA. We will show you another alternative with SAP S/4HANA OP: Customer Management.

What is SAP S/4HANA Customer Management and what distinguishes this solution?
Bild von Corinna Sahan, Junior Consultant SAP QM bei valantic Enterprise Resource Planning, im Hintergrund das Bürogebäude von valantic in Langenfeld sowie ein Tablet mit der valantic Homepage und ein Konferenzraum

SAP Services August 11, 2020

Junior Consultant SAP QM – Career Start Trainee

After completing her traineeship in summer 2019, Corinna Sahan started as Junior SAP Consultant QM at valantic. She tells us about her experiences as a trainee and her tasks as Junior SAP Consultant.

Junior Consultant SAP QM – Career Start Trainee
A woman with x-factor stands presenting data on a tablet to colleagues in a meeting room; charts and graphs are displayed on a large screen.

SAP Asset Lifecycle Management August 10, 2020

SAP Master Data Governance: Accurate and complete master data for asset and maintenance management

SAP Master Data Governance enables companies to centrally manage master data and digitally model processes for asset and maintenance management.

SAP Master Data Governance: Accurate and complete master data for asset and maintenance management
Bild von Erik Töpfer, Auszubildender IT Systemintegration bei valantic Customer Engagement and Commerce, im Hintergrund die Stadt Mannheim sowie Bilder der Büroräume in Mannheim

#valanticworld August 5, 2020

From Trainee to IT System Administrator

Erik, 22, is now an IT system administrator. He tells us what a trainee as information specialist for system integration does and why he likes working at valantic.

From Trainee to IT System Administrator
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