Skip to content
Blog

Top topic

A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

View post

Don't miss a thing.
Subscribe to our latest blog articles.

Register
Bild von Personen im Gespräch, daneben ein Laptop und ein Tablet, Customer Experience (CX)

Customer Experience December 15, 2021

The path to a holistic customer experience (CX)

If you want to be successful as a company, you have to offer your customers a holistic customer experience. More than ever, an all-encompassing CX is a driving factor behind every purchase decision. How do you achieve that? Find out now!

The path to a holistic customer experience (CX)
Featured Image des Blogbeitrages "The Anaplan Way" mit einem Architektur-Hintergrundbild sowie drei Kreisen im Vordergrund. Im ersten Kreis ist ein Mann, der aus dem Fenster schaut, im zweiten ist ein Diagramm und im Dritten sind zwei Monitore zu sehen.

Digitalization Services December 13, 2021

The Anaplan Way: Part 1

In this blog post, we will show you the project management standards to ensure the success of Anaplan projects.

The Anaplan Way: Part 1
Anna Forestan, Antje Fließ, valantic

#valanticworld December 7, 2021

Female Empowerment at valantic

Female empowerment, personality development and leadership, these are all topics of our Women Power Network. The founders Anna and Antje give us in an interview insight into the history and topics of the network.

Female Empowerment at valantic
Blogbeitrag Fabian Gersch, valantic Business Analytics Swiss

#valanticworld November 22, 2021

“Tsüri isch uh schööön!” (“Zurich is beautiful” in Swiss slang)

Find out in this short interview with Fabian Gersch, Consultant at valantic Business Analytics Swiss, why our employees remain loyal to valantic!

“Tsüri isch uh schööön!” (“Zurich is beautiful” in Swiss slang)
Image of people in conversation in front of a planning board with sticky notes, IT architecture consulting – an overview

Digitalization Services November 16, 2021

IT Architecture Consulting

Fit for the future, flexibly adaptable, economical, and safe. That’s everything an IT architecture should ideally be. A strategic development of IT architecture is where it all begins and ends. Learn more about valantic's IT architecture consulting.

IT Architecture Consulting
Bild von Philipp Grittner, Berater bei valantic im Bereich Logistikmanagement, im Hintergrund ein Windrad und eine Solaranlage, Nachhaltigkeit bei valantic

#valanticworld November 9, 2021

The path to sustainability

Philipp Grittner, consultant at valantic in the area of logistics management, gives us an insight into the topic of sustainability at valantic. In the interview, he talks about the idea of making valantic a more sustainable company and the path to sustainability.

The path to sustainability
Image of Stefan Michaelis, Stefan Michaelis, head of the valantic Telco Solutions & Services GmbH (TSS) business unit; The German Telecommunications Modernization Act

Digitalization Services October 11, 2021

The German Telecommunications Modernization Act (TKG)

The German Telecommunications Modernization Act (TKMG) will enter into force with legally binding effect on December 1, 2021. We spoke to Stefan Michaelis, head of the valantic Telco Solutions & Services GmbH (TSS) business unit, about the realignment and modernization of the TKG and the consequences for so-called over-the-top service providers such as messenger services.

The German Telecommunications Modernization Act (TKG)
Bild von Jan Göttsche, Consultant im Bereich Planning und Forecasting bei verovis - a valantic company in Hamburg

#valanticworld October 7, 2021

Manage planning and forecasting projects part-time

Is it possible to combine work and studies? Jan Göttsche shows us how! In this Interview he will talk to us about his responsibilities in planning and forecasting, as well as explain how he manages his workday with the support of HR and a specialist team.

Manage planning and forecasting projects part-time
Birgitt Schmidt-Tophoff, Director Recruitment at valantic

#valanticworld September 28, 2021

Part-time manager: Insights from the people and culture center

As part-time Director of Recruitment – Birgitt Schmidt-Tophoff shows us that this is possible! In the interview she provides us with insight into her role, tasks, and how her daily work has changed now that she works part-time.

Part-time manager: Insights from the people and culture center
1 40 41 42 58