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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Two construction workers in hard hats and orange vests standing beside an industrial facility, with one pointing at a laptop screen.

SAP Asset Lifecycle Management February 5, 2022

SAP Service and Asset Manager: Mobilizing maintenance 

With valantic’s SAP Asset Manager, mobile maintenance becomes a reality: It allows you to digitalize workflows, capture data on the move, and manage maintenance tasks seamlessly – both online and offline. Discover the advantages and use cases now!

SAP Service and Asset Manager: Mobilizing maintenance 
Image of Fabian Littau, valantic CEC Germany; How a CRM (Customer Relationship Management) system can support sales success

Customer Experience January 26, 2022

Help, we’re running after the wrong sales opportunities!

If you ask the sales department, there is always too much to do and never too little. The opportunities are there, so the store should be buzzing. But it's not? Then it’s high time to see if the sales team is really pursuing the right sales opportunities. The linchpin should be the CRM system.

Help, we’re running after the wrong sales opportunities!
You can see the featured image of IBM Cloud Pak for Data with three circles consisting of a laughing woman, a laptop and network cables.

Business Analytics January 25, 2022

IBM’s AI Business Analytics Platform

A Brief Portrait of IBM's AI Business Analytics Platform: This is what IBM Cloud Pak for Data can do, and companies can reap these benefits and added value quickly, relatively easily, and flexibly.

IBM’s AI Business Analytics Platform
RISE with SAP Paves the Way to the Cloud for Industrial Enterprises

Digitalization Services January 21, 2022

RISE with SAP Paves the Way to the Cloud for Industrial Enterprises

RISE with SAP lets industrial enterprises progress with their digitization programs without the need for upfront investments. Combined with the support of SAP partners such as valantic, the Business Transformation as a Service portfolio becomes a highly attractive option for SMEs.

RISE with SAP Paves the Way to the Cloud for Industrial Enterprises
Image of Michael Hecken, Senior Consultant at valantic ERP Consulting; Embedded Analytics in SAP S/4HANA

SAP Services January 17, 2022

Embedded Analytics in SAP S/4HANA

SAP uses embedded analytics to deliver standard reporting in the S/4HANA environment, but working with embedded analytics presents companies with new challenges. This blog explains why the information systems of the ERP Central Component (ECC) can no longer be compared with the apps in Fiori, and which conditions must be fulfilled to use them effectively.

Embedded Analytics in SAP S/4HANA
Picture of Svenja Carstensen and her daughter

#valanticworld January 14, 2022

It’s not possible to reconcile family & career in IT? Nonsense!

Our Sales & Marketing Operation Manager, Svenja Carstensen, explains how she has found a balance between family and career at valantic. Do you think that won’t work? Nonsense! How was your start at valantic and how did valantic 2.0 come about? My start at valantic in Zurich, let’s call it valantic 1.0, was unexpected, easy, […]

It’s not possible to reconcile family & career in IT? Nonsense!
Picture of Fabian Littau, Customer Relationship Management (CRM)

Customer Experience January 12, 2022

Help, my sales team doesn’t use CRM!

Just because you have a CRM system doesn't mean that it will be used and increase sales. How do you make sure that everyone uses the CRM system?

Help, my sales team doesn’t use CRM!
Bild eines Roboters, einer Gruppe von diskutierenden Menschen, ein Chatfenster eines Chatbots

Business Analytics January 11, 2022

A Chatbot on the Test Bench

In our blog contribution, Felix Kopf, Software Engineer and Consultant at valantic, demonstrates what kinds of questions accompany chatbot development and how varied these are.

A Chatbot on the Test Bench
Image of a man with a tablet in his hand, next to a group of people in a conference and a laptop screen with the dashboard open, SAP Group Reporting

SAP Services January 10, 2022

SAP Group Reporting: A New Era for Consolidated Financial Reporting

SAP Group Reporting stands for a new era of consolidation: Whereas consolidated financial statements used to be prepared in processes running on dedicated systems, this can now be done directly, in real time, in the operational ERP with immediate access to all necessary voucher data.

SAP Group Reporting: A New Era for Consolidated Financial Reporting
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