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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of Marcel Deichmann, Managing Consultant SAP S/4HANA Cloud at valantic ERP Consulting in Langenfeld

#valanticworld September 21, 2021

SAP S/4HANA Cloud: A Journey Through the SAP World

Marcel Deichmann takes us on his personal technology journey through the SAP world towards the SAP S/4HANA Cloud and tells us what cloud enthusiasts can expect at valantic.

SAP S/4HANA Cloud: A Journey Through the SAP World
Bild von Thomas Wieberneit, im Hintergrund ein Rechenzentrum und ein aufgeklappter Laptop; Customer Data Platform (CDP)

Customer Experience September 16, 2021

A customer data platform (CDP) is not an end in itself

A 360-degree view of customers is so “yesterday.” What you really need is a context-sensitive view of the customer that allows you to react relevantly and immediately: At any point in the customer journey. How can a customer data platform (CDP) support this context-sensitive view of the customer and at the same time increase the business value of a corporation?

A customer data platform (CDP) is not an end in itself
A man and a woman having a cup of coffee on their office balcony.

Customer Experience September 13, 2021

Comparison of Emarsys and the SAP Marketing Cloud

How is the marketing platform Emarsys recently acquired by SAP different from the SAP Marketing Cloud already in the SAP portfolio?

Comparison of Emarsys and the SAP Marketing Cloud
Dies ist das Headerbild des Blogbeitrages zu Rolling Forecast bestehend aus Analysen, einer lächelnden Frau und einem architektonischen Hintergrung

Business Analytics September 10, 2021

Rolling Forecasts – the Real-Time Enterprise is Becoming a Reality

Rolling forecasts give companies the agility and flexibility they need in volatile, rapidly changing markets. The real-time cloud-based planning tool Anaplan provides all the functionality companies need to compete more successfully. The Corona crisis continues to hold the business world in its grasp. While global supply chains broke down in the first phase of the […]

Rolling Forecasts – the Real-Time Enterprise is Becoming a Reality
Worldwide roll-out of the B2B online shop at FUCHS PETROLUB

Customer Experience September 1, 2021

Worldwide roll-out of the B2B online shop at FUCHS PETROLUB

Benjamin Preißner, Project Manager E-Commerce, has been accompanying the project for over a year and gave us some exclusive insights into the goals of the B2B shop, the selection of the roll-out strategy, and the advantages of this approach.

Worldwide roll-out of the B2B online shop at FUCHS PETROLUB
Image of Claudia Jost, SAP Consultant at valantic for S/4HANA projects, in the background the valantic office in Langenfeld

#valanticworld August 24, 2021

Efficient implementation of SAP S/4HANA projects as SAP consultant

Claudia Jost has worked for valantic since 2018 and implements large S/4HANA projects as an SAP consultant in the area of purchasing and master data. In the interview, she gives us insight into the SAP consultant's world, talks about efficient implementation of SAP S/4HANA projects, the challenges of being a consultant, and explains what she likes about valantic as an employer.

Efficient implementation of SAP S/4HANA projects as SAP consultant
Image of a group of colleagues working together at a conference table.

Customer Experience August 19, 2021

Get to know customers with the SAP Customer Data Cloud (SAP CDC)

SAP Customer Data Cloud is designed to collect and merge customer identities, preferences, and consents across multiple contact points. We talked with valantic expert Tim Baumgart about what exactly is behind this, what the advantages are, and what differences there are between it and the SAP Customer Data Platform (CDP).

Get to know customers with the SAP Customer Data Cloud (SAP CDC)
Image of Roland Martinez, Managing Director valantic Telco Solutions & Services, mobile phone, woman on a busy road

Digitalization Services July 22, 2021

“TKG Compliance – Much More Than Just a Legal Issue”

The German Telecommunications Act places high legal demands on providers of telecommunications and Internet services when it comes to cooperating with investigative authorities and implementing the prescribed TKG compliance. We spoke to Roland Martinez, Managing Director at valantic, about his motivation for tackling what, at first glance, might appear to be a rather stodgy topic, and why TKG compliance is much more than just a legal issue.

“TKG Compliance – Much More Than Just a Legal Issue”
Image of Antonia Demleitner, Junior Consultant SAP TM at valantic Supply Chain Excellence in Munich

#valanticworld July 20, 2021

Why it’s possible to jump into SAP consulting as a mathematician

Antonia Demleitner tells us why, as a mathematician, she took the leap into SAP consulting at valantic and she gives us an overview of her tasks as an SAP TM consultant on projects.

Why it’s possible to jump into SAP consulting as a mathematician
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