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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of a data center and two people talking: Successful SAP Projects Through Process Mining

SAP Services May 6, 2022

Successful SAP Projects Through Process Mining

Process mining allows business processes to be analyzed efficiently, across systems. The insights help companies reduce complexity in their SAP transformation projects and achieve optimal results.

Successful SAP Projects Through Process Mining
Picture of Thomas Lang, managing partner at valantic Management Consulting GmbH, breach coach and cybersecurity expert, next to it several lines of hexadecimal codes and a person typing on a laptop computer

Cyber Security & Data Protection May 4, 2022

What does a “breach coach” actually do?

Thomas Lang is a managing partner at valantic. As a so-called "breach coach", he advises companies on what to do following a hacker or ransomware attack and advises on which mistakes to avoid.

What does a “breach coach” actually do?
Businesspeople sitting in conference room. Team of successful business partners in meeting hall.

SAP Services May 2, 2022

SAP Trainee: Grow with future-oriented SAP topics

David Boros is a Cologne native who started as a SAP Logistics trainee at valantic in September 2021. Today, he is a junior consultant on the DSC (Digital Supply Chain) team, and he tells us why he recommends the valantic trainee program and what he particularly liked about it.

SAP Trainee: Grow with future-oriented SAP topics
Unique Customer Experience in B2B

Customer Experience April 28, 2022

Unique Customer Experience in B2B

The customer experience has already arrived in the B2B sector. Now it is important to implement this inspiring CX.

Unique Customer Experience in B2B
Portrait of Daniel Tiatco, SAP CX Consultant, people typing on laptops and the elements - a valantic company office in Salzburg

#valanticworld April 26, 2022

Exciting Insights into Current SAP CDC projects

Daniel Tiatco, SAP CX Consultant, provides us with exciting insights into ongoing SAP Customer Data Cloud projects and reports on how he is writing his personal success story in CX Consulting.

Exciting Insights into Current SAP CDC projects

SAP Asset Lifecycle Management April 17, 2022

SAP Geo Enablement Framework: Geographical data in maintenance

The SAP Geographical Enablement Framework integrates GIS with SAP applications. valantic demonstrates how companies can leverage this connection to make better use of spatial data, streamline processes, and optimize maintenance – for increased transparency, efficiency, and cost savings.

SAP Geo Enablement Framework: Geographical data in maintenance
Header des Blogbeitrages von Vinzenz Klaas. Abgebildet ist die Schweizer Berglandschaft, Vinzenz Klaas im Büro, eine Schweizer Flagg und das Schweizer Büro

#valanticworld April 11, 2022

The successful entry into the planning & analytics consulting world alongside your studies

Our colleague Vinzenz Klass from Zurich reports on his rapid professional development and how the valantic team supported and promoted him: "The young team in Zurich is just cool!"

The successful entry into the planning & analytics consulting world alongside your studies
Female employee sitting at meeting table looking thoughtful, ideas, strategy, focus | Connected Planning with Anaplan

SAP Services April 5, 2022

More transparency in rebate agreements using SAP CCM

SAP Condition Contract Management (SAP CCM, formerly SAP CCS) simplifies the maintenance and settlement of rebate agreements with customers and suppliers. The tool reduces the effort needed to manage complex contracts.

More transparency in rebate agreements using SAP CCM
Picture of two men shaking hands, next to it the seal of brandeins Best Management Consultants, and a group of people in conversation, in the background the facade of an office building

#valanticworld March 31, 2022

valantic Distinguished as “Best Management Consultants” for the Ninth Time Running

This year, too, business magazine brand eins in cooperation with Statista have distinguished valantic with the title “Best Consultant” in their “Germany’s Best Management Consultants 2022” ranking.

valantic Distinguished as “Best Management Consultants” for the Ninth Time Running
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