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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Two people in a machinery location, discussing AI in maintenance

Artificial Intelligence July 18, 2024

Data as a key, AI as a door opener | The role of artificial intelligence in maintenance

AI concepts not only provide an escape from the limitations of traditional methods, but also open up a wide range of innovative solutions. They enable maintenance processes to become more efficient, predictive, and sustainable, helping companies reduce costs in the long term while significantly increasing operational reliability.

Data as a key, AI as a door opener | The role of artificial intelligence in maintenance
Woman reading an article on an iPad

SAP Services July 11, 2024

Use ESG reporting as an opportunity

Due to the EU’s Corporate Sustainability Reporting Directive (CSRD), extensive ESG reporting is becoming mandatory for ever more companies. This presents some challenges, but also offers companies many opportunities to gain a lasting competitive edge. SAP Sustainability Tools can help with this.

Use ESG reporting as an opportunity
Vom Software-Anbieter ins Consulting: Juan Pablos Perspektivenwechsel bei valantic

#valanticworld July 9, 2024

From software provider to consulting: Juan Pablo’s change of perspective at valantic

From international development projects in Africa to e-procurement consulting – discover Juan Pablo’s inspiring journey to valantic. Find out how his unique experience and fresh look at consulting processes open up new perspectives in digital transformation.

From software provider to consulting: Juan Pablo’s change of perspective at valantic
High angle view of group of business people shaking hands

Customer Experience June 27, 2024

Setting up a business process on the Power Platform: with or without Process Manager?

Explore the stark differences in setting up business processes on the Power Platform with and without the Process Manager, highlighting how it adds structure, saves time, and enhances collaboration.

Setting up a business process on the Power Platform: with or without Process Manager?
Jenny Vytruchenko, AI Consultant at valantic

Women at valantic June 26, 2024

Building bridges – Jenny’s role at the intersection of tech and business

Meet Jenny, a member of valantic’s GenAI Taskforce. Dive in and find out more about her role as Lab Lead, how her multilingual background has shaped Jenny's consulting skills and, of course, why vally forever holds a special place in her heart.

Building bridges – Jenny’s role at the intersection of tech and business
Diverse group of businesspeople discussing work while standing together in a bright modern office corridor

Customer Experience June 20, 2024

Unlocking process orchestration: introducing the process manager

Discover how Process Manager transforms process orchestration within Microsoft Power Platform, offering intuitive BPMN-based design, execution, and monitoring for enhanced business-IT collaboration.

Unlocking process orchestration: introducing the process manager
Women at valantic- Digitalheldin Claudia

#valanticworld June 20, 2024

Digital SHEro Claudia: Making her way to SAP consulting with courage and pragmatism

Claudia ist gelernte Augenoptikerin und wagte später den Schritt ins Studium und anschließend in die IT Branche. Mit der gewonnen Flexibilität meistert sie Job und Familienleben und hat in der SAP Beratung ihre Leidenschaft gefunden.

Digital SHEro Claudia: Making her way to SAP consulting with courage and pragmatism
Happy young woman drinking a cup of tea or coffee in an autumn morning.

Customer Experience June 17, 2024

Coffee and customers: how Salesforce is brewing the future of CRM

Imagine a near future where businesses, powered by Salesforce AI, predict your needs and personalize your experiences seamlessly. At 'Café Futura', your favorite coffee and rewards await you without asking. This is the future of CRM—intuitive, immersive, and ethical. Ready to join this transformative journey with Salesforce, where customer relationships are elevated to an art form?

Coffee and customers: how Salesforce is brewing the future of CRM
Pimcore inspire event-4-colleagues-smiling-at-camera

Customer Experience June 14, 2024

The Pimcore Inspire North America as Pimcore Global Partner

valantic's participation as a Global Pimcore Partner at Pimcore Inspire North America in Miami highlights the synergy of Pimcore and Shopware in revolutionizing the US digital commerce landscape.

The Pimcore Inspire North America as Pimcore Global Partner
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