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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Maria is a consultant for digitalization projects in the field of customer experience and has been working at valantic since she started her dual studies.

Women at valantic August 20, 2024

Digital SHEro Maria – Why she chose IT and valantic 18 years ago

“Do everything you can to feel confident and then you will succeed.” Torn between a career in music or media design, Maria chose the latter 18 years ago. Through her dual studies, she joined valantic and she has now been advising her clients on a wide range of projects in the field of customer experience […]

Digital SHEro Maria – Why she chose IT and valantic 18 years ago
Portrait Kristina

Women at valantic August 14, 2024

Coding and Coincidences: What are the odds of a lucky twist changing your career in GenAI? Kristina explains!

A happy coincidence opened the door to the world of GenAI for Kristina. But what did her colleague’s holiday have to do with it? And why does Kristina sometimes prefer using her own brain rather than GenAI? Find out all this and more in her interview!

Coding and Coincidences: What are the odds of a lucky twist changing your career in GenAI? Kristina explains!
Diverse group of businesspeople discussing work while standing together in a bright modern office corridor

SAP Services August 7, 2024

What´s new in SAP Datasphere (July 2024)

Some time has passed since our last blog post on the new features in SAP Datasphere. In the meantime, SAP has implemented exciting features to increase functionality and meet the needs of its users. So it's time again to take a look at what we think are the most important and interesting updates. This time, the focus of the blog post is on the following topics: Administration, Data Integration and Data Modeling.

What´s new in SAP Datasphere (July 2024)
Smiling woman sitting at a desk | SAP Business Planning & Consolidation SAP BPC

SAP Services August 2, 2024

The valantic SAP Connector: Efficient System Integration of SAP and Magento

With the valantic SAP Connector, successful integration is secure and easy - based on SAP S/4HANA and SAP BTP. We explain how.

The valantic SAP Connector: Efficient System Integration of SAP and Magento
Drei Kollegen schauen in einem Büro auf einen Computerbildschirm und wirken engagiert und zufrieden mit den Ergebnissen.

SAP Asset Lifecycle Management July 31, 2024

Key maintenance metrics

In today’s competitive landscape, companies must set clear strategic goals to ensure long-term success. Among the many influencing factors, maintenance plays a crucial role in achieving these objectives.

Key maintenance metrics
Maike

#valanticworld July 26, 2024

Pizza, Programming, and Project Managers – Maike’s recipe for success for the GenAI Taskforce

Maike proves that the GenAI Taskforce is about more than just programming. Find out what qualities she brings to the management team, why AI provides more equal opportunities, and how Maike produces releases with pizza and beer.

Pizza, Programming, and Project Managers – Maike’s recipe for success for the GenAI Taskforce
A woman with short brown hair in a dark blazer smiles while sitting at a table, engaged in conversation with two other people, one wearing a light blue shirt and the other in a green top.

Women at valantic July 25, 2024

Digital SHEro Christina: Her start as Team Lead for HR consulting

Christina is 30 years old and an SAP HCM team leader. Early in her career, she gained her first leadership experience and discovered leadership as a career option. She has learned not to be discouraged by stereotypes.

Digital SHEro Christina: Her start as Team Lead for HR consulting
Meeting of a group of business people, discussing construction

SAP Asset Lifecycle Management July 18, 2024

Technical facility management: challenges and outsourcing strategies

This article shows that facility management, especially technical facility management (TFM), places increasingly complex demands on owners. As technical facilities often have shorter life cycles than buildings, maintenance and specialist knowledge are required to keep the facilities legally compliant and functional.

Technical facility management: challenges and outsourcing strategies
Group of mixed race business people discussing work in conference room. Senior business manager guiding employees in meeting. Group of businessman and businesswoman working together while brainstorming and sharing new ideas and strategy.

SAP Asset Lifecycle Management July 18, 2024

Optimal maintenance KPIs: Efficiency along the asset lifecycle

The interaction between purchasing, production and maintenance as well as the use of design data and technical diagnostic procedures are key factors for key maintenance figures. Asset lifecycle management refers to the comprehensive management of assets over their entire lifecycle. Learn more!

Optimal maintenance KPIs: Efficiency along the asset lifecycle
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