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Customer Experience October 22, 2024

Change Management in Pharma: The Key to Unlocking Customer-Centric Growth

This article delves into the pivotal role of change management in the pharmaceutical industry, focusing on how the strategic adoption of technologies like CRM and marketing automation can transform customer interactions. It highlights the importance of integrating these tools into daily workflows and the continuous engagement of employees to achieve a customer-centric organizational culture.

SAP Services October 21, 2024

Strategic asset performance management | Balancing performance, costs and risk

How to assess the risks of your technical systems and adapt an optimal maintenance strategy accordingly. Find out which method leads to a solid maintenance strategy and what support SAP can provide.

Customer Experience October 17, 2024

Technology in the Pharma: an enabler for Customer Excellence

Technology is paving the way for customer excellence in the pharma industry. This article sheds light on how modern tools and data integration lead to an improved customer approach and enable a 360° customer view.

Customer Experience October 15, 2024

Omnichannel in pharma: a 360-Degree customer View

Unlocking personalized care, omnichannel in pharma provides a seamless, data-driven approach to customer engagement, improving outcomes.

Work@valantic October 8, 2024

Connecting Customers – Noël Stolp about his role in the GenAI Taskforce

From a one-man show to team player: Noël devoted himself early on to the fascinating world of AI. Perfectly suited for the taskforce, he leverages his strengths in the field of GenAI without having to program himself. His responsibilities: lead generation and customer relationships.

Supply Chain Management & Logistics October 6, 2024

Sustainable procurement for a green economy

Sustainable procurement is a key lever for greater environmental and climate protection. Public institutions bear great responsibility in the face of high emissions. They must strategically integrate ecological, social and economic criteria into the procurement process - effectively and with an eye to the future.

SAP Asset Lifecycle Management October 4, 2024

Asset performance management: Boosting maintenance effectiveness

With asset performance management (APM), the focus is shifting from efficiency to the effectiveness of maintenance. This article explores how companies can leverage SAP APM to identify and implement the right measures, ultimately driving sustainable improvements in asset availability and reliability.

Customer Experience October 3, 2024

Composable UX: conversion rate booster & opportunity for digital accessibility

Our series sheds light on the potentials and often overlooked challenges of Composable Commerce projects from business, user, and technology perspectives. In the fifth edition, we reveal how design systems align with Composable Architecture, enabling unique customer experiences and enhancing digital accessibility.

Customer Experience October 1, 2024

Breaking down the silos in pharma

Explore how dismantling silos in the pharma can lead to optimized communication and a unified customer experience. Learn the role of data and technology in aligning internal processes for better healthcare professional engagement.