Customer Experience

Customer Experience September 19, 2024

Composable architecture x AI: Enabler for optimization & innovation

In our series, experts explore the potentials and often overlooked hurdles of composable commerce projects from a business, user, and technology perspective. In the fourth edition, we show how a composable architecture can make AI potential usable along all e-commerce and corporate processes, and can simplify the implementation of intelligent tools.

Customer Experience September 19, 2024

Digital Revolution in Pharma Sales: Sales Excellence through CRM

In the dynamic pharmaceutical industry, Customer Relationship Management (CRM) has evolved into the core of sales operations. Modern systems go far beyond traditional contact management and revolutionize the entire sales process. This article explores how advanced solutions support and enhance the pharma sales process in a digital world.

Customer Experience September 17, 2024

Enhancing Content Creation with a Content Marketing Platform Like Optimizely

Efficient content creation with a content marketing platform like Optimizely. We present the solutions and discuss the possibilities for the system.

Customer Experience September 11, 2024

Customer Excellence in Pharma – a holistic approach

We discuss why investing in customer excellence in pharma and life science is important. It’s a combination of processes, people, technology and data.

Customer Experience September 10, 2024

Is My Online Shop Accessible? – A Practical Guide to Digital Accessibility

Digital accessibility is not only a mandate of fairness but also a smart business decision. It's high time for e-commerce to take a step towards inclusion and equality. But how can you make your online shop accessible and EAA-compliant? Our latest blog post provides concrete recommendations with a practical guide.

Customer Experience August 24, 2024

Composable Commerce: Why it takes more than just a flexible technology stack

Composable commerce is reshaping e-commerce. Discover how it's not just about tech, but about creating responsive, customer-centered business models.

Customer Experience August 21, 2024

Wake-Up Call for the CPG Market: How AI Influences Purchase Decisions

Discover how AI is influencing the CPG market and changing purchasing decisions. Find out how AI is changing the customer journey in our report.

Customer Experience June 27, 2024

Setting up a business process on the Power Platform: with or without Process Manager?

Explore the stark differences in setting up business processes on the Power Platform with and without the Process Manager, highlighting how it adds structure, saves time, and enhances collaboration.

Customer Experience June 20, 2024

Unlocking process orchestration: introducing the process manager

Discover how Process Manager transforms process orchestration within Microsoft Power Platform, offering intuitive BPMN-based design, execution, and monitoring for enhanced business-IT collaboration.