Blog

Customer Experience

No company can succeed today without exceptional customer experiences. Everything in the blog category “Customer experience” revolves around the topics of customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, and design and UX development.

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Customer Experience May 24, 2024

Bridge the Data Gap: Enhance Your Product Catalog with AI-Driven Data Solutions

Complete data is essential for a successful online store. With the support of AI, product data can be optimally enriched.

A woman wearing a black sweater and jeans holds a pair of jeans while browsing a stack of folded jeans in a clothing store.

Customer Experience May 14, 2024

From idea to strategy: the conception of a loyalty program

Loyalty programs for success in fashion retail: Find out about strategic approaches to creating a progressive loyalty program in fashion retail in the second part of the blog series.

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Customer Experience April 23, 2024

B2B marketplace: more sales, security & efficiency with the right PSP

Viewing e-business from the perspective of a marketplace operator uncovers entirely new opportunities for revenue and business growth, along with fresh challenges. From merchant onboarding to revenue recognition, choosing the right payment service provider (PSP) is crucial for streamlining complex processes and fully leveraging the capabilities of your B2B marketplace.

Customer Experience April 11, 2024

How BLACKROLL is getting its e-commerce to peak condition

Leveraging Shopify, BLACKROLL has developed a future-proof, headless e-commerce platform and expanded its D2C business via digital channels. Learn more!

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Customer Experience April 2, 2024

Navigating the Data Universe: Enhanced Data Privacy & Protection

From the importance of a Single Source of Truth (SSoT) for data integrity to advanced consent management and personalisation as a service, this blog highlights the need for a strategic approach to data management that respects both innovation and strict privacy laws.

Customer Experience March 26, 2024

Performance Check: Quality assurance for long-term composable commerce success

Quality assurance (QA) in composable commerce presents unique challenges. Read now to learn what's important in testing.

Two young business people sitting at the desk, using modern technologies while working together in coworking space. Office life, teamwork and business

Customer Experience March 26, 2024

Navigating the Data Universe: Master Data Governance

How is AI transforming the world of master data governance? With a special focus on AI integration, this blog reveals how technologies are revolutionising master data governance, essential for improving both compliance and data quality and enhancing strategic decision-making.

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Customer Experience March 19, 2024

Navigating the Data Universe: MDM, PIM & Multi-Domain Management

With a focus on the challenges and opportunities associated with integrating AI into data management, we share insights into how companies can navigate the complex data universe to gain strategic advantages. This blog explores the integration of Master Data Management (MDM), Product Information Management (PIM), and Multi-Domain Management in the age of AI.

Woman in mid 30s goes shopping for denim jeans in a mall or a clothing store.

Customer Experience March 18, 2024

Customer loyalty in fashion retail

Loyalty programs for success in fashion retail: Find out how to increase customer loyalty for your company and stay one step ahead of the competition!

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