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Customer Experience July 9, 2026

Customer Centricity in B2B: How Manufacturers are meeting rising Customer Expectations

Customer centricity is also essential in the B2B environment in order to build long-term relationships. But how can true customer centricity be achieved and how can the ROI be measured? Practical tips and a real-life project example show how manufacturing companies use customer centricity as a growth and competitive advantage.

Digital Marketing July 7, 2026

Digital visibility is created through connected systems

AI is fundamentally changing digital visibility: Customer journeys are becoming more dynamic, platforms more complex, and structured information more important. Learn why companies need to connect content, data, and systems more closely to stay relevant.

Artificial Intelligence June 25, 2026

AI Potential in Manufacturing: Which Use Cases are already live – and what pays off?

In the manufacturing industry, AI is already one of the most important technologies. Yet there is a significant gap between ambition and productive use with measurable results. Where will AI be worthwhile in the manufacturing industry in 2026, and which use cases are already making its potential tangible today?

Artificial Intelligence June 24, 2026

Model Context Protocol: MCP as an Infrastructure for AI Integration

The Model Context Protocol, or MCP for short, is increasingly coming up in strategic AI discussions. This open standard offers an efficient way to connect AI assistants with CRM, ERP, and internal systems. This article explains why MCP is relevant to decision-makers, what business opportunities it creates, and where caution is advised.

Customer Experience June 23, 2026

Digital Value Creation is changing: Customer Journeys, Platforms & Agentic Commerce

AI is reshaping the customer journey: making early decisions, redefining the role of platforms and driving the rise of agentic commerce. Read our blog to find out what this means for digital value creation and businesses.

Customer Experience June 22, 2026

4 Reasons Why AI Agents Are Transforming Your E-Commerce Business

AI agents select, filter, and recommend products before a human steps in. This is fundamentally changing the rules of the game in e-commerce. Four reasons why many commerce platforms aren’t built for this - and what decision-makers should be doing right now.

Digitalization Services June 18, 2026

valantic joins Anthropic’s Claude Partner Network, bringing Claude Enterprise to Europe

valantic has joined the Claude Partner Network as a Select Partner in the Services Track, among the first consulting and solutions firms in Europe to do so. The partnership with Anthropic, the AI safety company behind Claude, positions valantic to bring Claude Enterprise to organizations across Europe. 

Customer Experience June 17, 2026

Interview: From GenAI to Agentic AI – What Will Make the Difference in 2026

How do companies make the transition from GenAI pilot projects to the value-adding use of agentic AI? In this interview, Sarina Hermann, Principal Consultant CX, addresses common misconceptions and explains how to successfully move toward the effective use of AI.

Customer Experience June 10, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.