Customer Experience March 19, 2026

CX trends 2026: Why Agentic AI will bring the biggest leap

2026 marks a turning point for the customer experience (CX). Which developments are driving this upheaval? Our top 10 makes it clear: Agentic AI is the catalyst for all current CX trends and measurable added value.

Digitalisation March 9, 2026

Digital Sovereignty is not an Infrastructure Question. It is a Question of Competence.

Digital dependencies and cyberattacks are no longer treated as specialist technical concerns. They are now central security and economic policy risks. Cloud infrastructures, AI platforms and semiconductors sit on the same agenda as energy supply and alliance defence.

Customer Experience February 24, 2026

From cost efficiency to measurable profitability in e-commerce

When will online business (finally) start making money? The basis for this is undoubtedly a cost-efficient shop system with an attractive total cost of ownership (TCO). However, this alone is no guarantee of increasing sales and profits. Our expert knows where many companies fail and explains the real levers for profitable e-commerce.

Supply Chain Management & Logistics February 13, 2026

Efficient production – the art of batch size optimization

Batch size optimization helps to reduce production costs and make processes more efficient. The aim is to achieve a good balance between set-up and storage costs. Throughput times, capacities and restrictions must also be taken into account. With the right strategy, tangible savings can be achieved.

SAP Asset Lifecycle Management February 3, 2026

Managing vehicle data across the lifecycle

This article shows how vehicle data can be managed in a structured manner throughout its entire lifecycle – from lifecycle logic and change and configuration management to implementation with SAP S/4HANA Asset Management and complementary cloud modules.

Digitalization Services January 22, 2026

Digital Sovereignty: Between Billion-Dollar Investments and Strategic Autonomy

On December 11, 2025, Amazon Web Services (AWS) published the European Sovereign Cloud Sovereign Reference Framework (ESC-SRF). Eighteen months after the €7.8 billion investment in Brandenburg, we can now assess what has actually been achieved. The result: this is a technical implementation, not symbolic politics.

Digitalization Services December 18, 2025

Agentic Commerce: Why payment service providers need to act now

AI-driven commerce is transforming how consumers shop, with intelligent agents streamlining discovery, decision-making, and payments. Payment Service Providers must evolve to support agent-led journeys, integrating with AI ecosystems to remain relevant. Those who modernize their systems gain a strategic advantage, while those who don’t risk losing ground in this fast-changing landscape.

Artificial Intelligence December 17, 2025

The New Automation Stack: Why AI Agents, Orchestration, and Generated Software Are Defining the New Standard

Automation is evolving from execution to decision-making: AI agents assume responsibility within clear boundaries. To ensure that this remains scalable and controllable, orchestration becomes a stabilizing layer. And generated software no longer turns digitalization into a project, but rather a product that can be created flexibly - in line with the process, architecture and requirements.

Customer Experience December 16, 2025

Scaling customer loyalty with Agentic AI and self-service

Eliot shows how AI, Agent Assist, and Self-Service can make customer service scalable without losing the human touch. In our interview, Eliot COO Michaela Schmidke-Puchtinger shares best practices, concrete use cases, and recommendations for companies that want to make their service more efficient, faster, and more customer-centric.