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Two male professionals are sitting on a red sofa in a contemporary office setting, smiling as they look at a laptop together. In the background, you can see glass partitions, potted plants, hardwood floors, and warm overhead lighting. One man is wearing a beige polo shirt and glasses; the other is wearing a blue polo shirt. They appear to be engaged in a friendly, collaborative discussion.

Agentic Commerce July 24, 2026

AI in Knowledge Management: Bringing Knowledge into the Digital Channel

It’s 10:47 p.m., the shopping cart is full, but one question remains unanswered. The consultant knows the answer, but he’s no longer available. A company’s most valuable knowledge resides with its employees, rarely in digital channels. Read here to find out how AI makes this experiential knowledge accessible.

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Customer Experience June 17, 2026

Interview: From GenAI to Agentic AI – What Will Make the Difference in 2026

How do companies make the transition from GenAI pilot projects to the value-adding use of agentic AI? In this interview, Sarina Hermann, Principal Consultant CX, addresses common misconceptions and explains how to successfully move toward the effective use of AI.

Woman making a business presentation in a meeting at a creative office and pointing to her team her business plan

Customer Experience June 10, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.

Work@valantic June 10, 2026

Florian’s SAP career: How he is advancing the cloud business at valantic in Austria

Florian Steinwendtner is Head of SAP Cloud Advisory and leads the logistics team at valantic in Austria. In this interview, he talks about his extraordinary path from landscape gardener to SAP consultant, his enthusiasm for SAP Cloud ERP, and how he is helping to drive valantic's SAP Cloud Powerhouse forward.

Artificial Intelligence June 9, 2026

SAP Sapphire 2026 – the way into the Autonomous Enterprise

SAP Sapphire 2026 marks the mindshift from assistant to agent: In the Autonomous Enterprise, Joule Assistants orchestrate networked agents that perform routine work independently across SAP and non-SAP systems. They are based on Joule Work and Joule Studio, the SAP Business Data Cloud and the Business AI Platform - provided that the data, cloud setup and culture are in sync.

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Digital Marketing June 8, 2026

AI is changing systems, not just marketing tools

AI is changing more than tools and processes. It is reshaping companies’ digital architecture. Why visibility now depends on how content, data, and systems work together, and which questions truly matter.

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Customer Experience June 4, 2026

Digital Payment in Agentic Commerce: AI buys – who pays?

Agentic AI changes who clicks on "Pay". For merchants and payment service providers, this means that for the first time, the checkout has to deal with someone who is neither human nor a traditional interface. What role does digital payment play in agentic commerce and how will payment services become future-proof?

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Artificial Intelligence May 28, 2026

How AI agents solve business problems

The DSAG Hackathon 2026 with valantic in Hamburg demonstrated how AI agents can efficiently automate real-world business processes in service, logistics, and the supply chain. Using the valantic Agent Framework, students and young professionals developed multimodal AI agents that combine speech and text and can be integrated directly into related processes in SAP.

A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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SAP Services April 30, 2026

SAP Cloud ERP: How mid-sized companies can go live in just three months

SAP Cloud ERP doesn’t have to be a massive project: With a clear focus on finance and a standardized approach, mid-sized companies can go live in just three months. valantic demonstrates how to reduce complexity, ensure cost transparency, and build a scalable foundation for future growth.

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AI in Knowledge Management: Bringing Knowledge into the Digital Channel

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