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Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Customer Experience March 12, 2020

5 Tips for How You Can Close the Experience Gap

How good is your customer experience management? If your assessment doesn’t match the customer's experience, you’ve got an experience gap. We’ll give you some helpful tips for how you can close this gap.

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SAP Asset Lifecycle Management March 10, 2020

Mobile maintenance: Accelerating processes with digital checklists

Digital checklists enhance efficiency, safety, and documentation quality in maintenance. Discover how your company can successfully transition from analog to digital – from initial analysis to choosing the right technology. Read the full blog article now!

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SAP Services March 10, 2020

On a Digital Journey in the SAP IBP World

Interview with Fabian Stocker, Vice President Integrated Business Planning (SAP IBP) at valantic Supply Chain Excellence, about working as a consultant at valantic.

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Business Analytics February 28, 2020

valantic and the Nordakademie Develop Procedural Model for Data Science Projects

The Data Science Process Model of valantic and Nordakademie describes the procedure in a data science project.

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Customer Experience February 25, 2020

Why CRM is no longer enough today

With digitalization, the customer journey is being transformed, from analog to digital. What effects will this have on the customer relationships of tomorrow?

Digitalization Services February 17, 2020

5 questions for… Tim Hahn, Managing Director of netz98

netz98 has been part of valantic since the beginning of December 2019. We spoke to Managing Director Tim Hahn about what the merger means for netz98 and valantic from his point of view and to what ambitions this E-commerce specialist from Mainz will devote himself in the future.

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Customer Experience February 13, 2020

5 questions for… Christoph Resch, Partner at valantic in the customer experience sector

The customer experience should be the focus of all business processes. We spoke with Christoph Resch, Partner and Managing Director at valantic in the customer experience sector, about the change in B2B business, measurable KPIs, and the point at which customer experience should not end.

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SAP Services February 10, 2020

SAP ERP maintenance extension: Why we shouldn’t just sit back and relax with S/4HANA

SAP has recently extended the deadline for upgrading to the S/4HANA Business Suite. Companies now have until the end of 2027 – or for a surcharge, until 2030 – for the migration. We spoke with Thomas Latajka about the burden on companies and why you shouldn't just sit back and relax.

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#valanticworld February 5, 2020

From the Digitalization of Soccer to the Intelligent Enterprise: these are the visiondays 2020!

It's time once again on March 25 and 26, 2020! That's when valantic invites you to the 30th edition of its annual digital congress, visiondays 2020.

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Why so many AI pilots in Customer Service fail – and how to make them work