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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Woman in a blue hard hat operating a control panel in an industrial setting, holding documents with charts and tables.

SAP Asset Lifecycle Management April 21, 2020

Maintenance: Boosting performance with KPIs

KPIs reveal the performance and costs of maintenance – but only if they are carefully chosen and properly applied. valantic demonstrates how companies can achieve measurable success through a structured system of KPIs and IT-supported controlling.

Maintenance: Boosting performance with KPIs
#wirhaltenzusammen - Members of the valantic Community support each other in the time of the coronavirus

#valanticworld April 21, 2020

#wirhaltenzusammen: Members of the valantic Community support each other in the time of the coronavirus

In order to better confront all of the new challenges that come with the corona crisis, valantic has created the project #wirhaltenzusammen (#westicktogether) for its employees.

#wirhaltenzusammen: Members of the valantic Community support each other in the time of the coronavirus
Image of Joachim Hackmann, Principal Consultant at teknowlogy|PAC, digital innovations, a data center in the background

Digitalization Services April 20, 2020

Digital business innovation: IT is the motor, but people are in control

Technologies for digital business innovation such as artificial intelligence and data analyses are enjoying a lot of attention lately. However, it takes talented people to drive the innovations forward and employees who use and exploit the digital innovations.

Digital business innovation: IT is the motor, but people are in control
Image of a robotic arm, valantic blog article "Process Automation"

Digitalization Services April 16, 2020

Process automation is the perfect opportunity to help your employees

Automation is the opportunity to unleash your workforce potential for value-added activities. Help them grow!

Process automation is the perfect opportunity to help your employees
Bild von Dr. Falk von Falkhausen, valantic Partner und Geschäftsführer im Competence Center Supply Chain Excellence, daneben ein Bild von fahrenden LKW's und dahinter Bilder von einem Lager und einer Bergstraße

Supply Chain Management & Logistics April 14, 2020

5 questions for… Dr. Falk von Falkenhausen about the ability to monitor supply chains in times of crisis

valantic launched a new cloud solution two weeks ago: the Connected Chain Manager (CCM). We spoke to Dr. Falk von Falkenhausen about the ability to efficiently monitor global supply chains.

5 questions for… Dr. Falk von Falkenhausen about the ability to monitor supply chains in times of crisis
picture of a happy woman, next to it a picture of a thumbs up and behind it a picture of a sign saying "Come in we're open" and a picture of mountains, valantic blog article "Peak-End-Rule"

Customer Experience April 8, 2020

The Peak-End Rule or Why Customer Experience Should Never be Left to Chance with Customer Experience Management

When is the customer experience good, when bad? Does only the first impression matter or does the experience arise from the total of all positive and negative experiences that a customer has with a company? What influences our perception?

The Peak-End Rule or Why Customer Experience Should Never be Left to Chance with Customer Experience Management
Bild von Thomas Pongratz, Managing Consultant SAP Transportation Management, vor dem Münchener valantic Office

#valanticworld April 3, 2020

An excursion into SAP Transportation Management at valantic

Thomas Pongratz, Managing Consultant at valantic, on the fast-moving nature of information technology, the challenges arising from this, and why he especially appreciates the team spirit and hands-on mentality at valantic.

An excursion into SAP Transportation Management at valantic
Eine Roboterhand tippt auf einer Laptoptastatur auf einem Holzschreibtisch, im Hintergrund strömt Sonnenlicht. Sie verkörpert die nahtlose Integration von Technologie und Natur. Diese Szene unterstreicht die Möglichkeiten der Konversations-KI bei der Transformation alltäglicher Aufgaben.

Digitalization Services March 18, 2020

CFO: Surviving the digitalization madness – time-travel!

We are now in the future, in the year 2025. You're the CFO, sitting in your office, going over the manuscript for your upcoming farewell speech once again. In just a few minutes, you’ll face your employees one last time. Will you tell a tale of success or are you leaving your company because you failed miserably at digitalization?

CFO: Surviving the digitalization madness – time-travel!
Image of Martin Hofer, Executive Director at valantic Supply Chain Excellence, Supply Chain Management

Supply Chain Management & Logistics March 16, 2020

5 questions for… Martin Hofer, Managing Director of the valantic Competence Center for Supply Chain Excellence

With Martin Hofer, Partner at valantic, we spoke about current challenges in supply chain management, the changes since the merger of Wassermann AG with the valantic Group, and the future of the industry.

5 questions for… Martin Hofer, Managing Director of the valantic Competence Center for Supply Chain Excellence
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