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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of a laptop, hands drawing a sketch and Artur Richter, Design Director at valantic Customer Experience & Commerce

#valanticworld February 3, 2020

5 questions for… Artur Richter, Design Director at valantic CEC Deutschland and responsible for the User Experience area

Artur Richter, Design Director at valantic CEC, in an interview about happy customers, user experience design, and the customer life cycle.

5 questions for… Artur Richter, Design Director at valantic CEC Deutschland and responsible for the User Experience area
Image of a tablet pc, the valantic company logo, the NEXUS UNITED company logo and Tim Wedler, Managing Director of the NEXUS Netsoft group, interview with Tim Wedler

Customer Experience December 16, 2019

5 questions for… Tim Wedler, Managing Director of the NEXUS Netsoft Group

Find out more about the motivation and the goals of the merger with valantic in the interview with Tim Wedler, Managing Director of the NEXUS Netsoft Group.

5 questions for… Tim Wedler, Managing Director of the NEXUS Netsoft Group
Picture of a person on the phone, next to it a picture of a street sign and behind it pictures of buildings, valantic Financial Service Automation and Digitalization in the Financial Sector in New York

Financial Services Automation December 11, 2019

valantic Community Event in Frankfurt

In early November, valantic Financial Services Automation organised a community event in Germany’s financial centre. More than 50 representatives of different banks accepted the invitation and set the stage for an interesting evening.

valantic Community Event in Frankfurt
Logo of SIBOS, next to it a picture of applauding people and behind it city views of London, valantic at SIBOS in London

Financial Services Automation October 24, 2019

Future in Real Time: valantic at SIBOS in London

Since 1978, the finance industry meets once a year at the SIBOS (SWIFT International Banking Operations Seminar). This year, the experts from valantic Financial Services Automation also attended the event in the British capital.

Future in Real Time: valantic at SIBOS in London
Picture of a person on the phone, next to it a picture of a street sign and behind it pictures of buildings, valantic Financial Service Automation and Digitalization in the Financial Sector in New York

Financial Services Automation July 2, 2019

Facebook’s cryptocurrency: Libra adds fuel to the financial fire

The social network wants to offer its own cryptocurrency Libra on the basis of Blockchain.

Facebook’s cryptocurrency: Libra adds fuel to the financial fire
Image of toy cars at valantic Drift Showcase

SAP Services March 20, 2019

valantic DR!FT showcase

With our showcase, valantic connects processes along the value chain, using chatbots and IoT – with ease and at high speed.

valantic DR!FT showcase
Logo of Siemens AG, next to it a picture of two men at an event and behind it pictures of a train and a station, valantic Siemens digital marketplace

SAP Services September 28, 2018

New digital Marketplace at SIEMENS

With the Easy Spares Marketplace™, SIEMENS is taking another step toward digitalization.

New digital Marketplace at SIEMENS
Dion logo, next to it a picture of a walking man with a smartphone in his hand and behind it pictures of a building and a city, Dion Global Solutions GmbH becomes part of valantic group

Digitalization Services September 3, 2018

Dion Global Solutions GmbH will operate onwards under Dion Transaction Solutions GmbH

Dion Global Solutions and valantic will join forces. Collectively, Dion and valantic have over 250 German-speaking developers, specialists and consultants with deep financial industry knowledge.

Dion Global Solutions GmbH will operate onwards under Dion Transaction Solutions GmbH
Picture of wine bottles in a wine rack, a mobile phone on which an online shop is displayed and two people in a consultation, valantic Customer Experience (CX)

Customer Experience July 12, 2018

News@SAP Customer Experience

In Orlando, SAP announced that with the introduction of the SAP C/4HANA Suite, it will revolutionize CRM. CRM will become CX (Customer Experience) and the focus will be more clearly on the customer.

News@SAP Customer Experience
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