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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of Markus Scheffknecht, valantic CEC Schweiz, Interview SAP Commerce Cloud Migration

Customer Experience July 15, 2021

What you should know about migrating to the SAP Commerce Cloud

SAP Commerce Cloud is the promising foundation for your e-commerce platform. But what are the concrete benefits of this solution? When is it worth migrating to the cloud and how does this work in detail? Markus Scheffknecht of valantic CEC Schweiz told us all this in an interview.

What you should know about migrating to the SAP Commerce Cloud
Image of Maximilian John an the valantic CEC Germany office in Mannheim

#valanticworld July 13, 2021

An SAP Commerce Project in the Chemical Industry as Personal Success Story

Dr. Maximilian John gives us insights into the challenges of an SAP Commerce project and describes what he does in his role as Technical Lead.

An SAP Commerce Project in the Chemical Industry as Personal Success Story
Portrait of Heike Springmann, valantic

#valanticworld July 6, 2021

valantic Academy: Training offers for employees

Heike Springmann provides insights into the rapidly expanding valantic Academy, its structure, what trainings it offers, and why its user and requirements-oriented approach is essential.

valantic Academy: Training offers for employees
Picture of Fabian Saccilotto, valantic CEC Switzerland, next to it a smartphone and stacked packages

Customer Experience July 5, 2021

SAP Spartacus: Progressive Web Applications

What is SAP Spartacus, and what does moving to the progressive web app mean? Fabian Saccilotto of valantic CEC Switzerland knows best about PWAs!

SAP Spartacus: Progressive Web Applications
valantic Letters in the meeting room

Customer Experience July 5, 2021

Headless Commerce revolutionized the omnichannel

What does headless commerce mean, and where are headless e-commerce solutions used? Simon Hamm from valantic CEC Deutschland knows all that and more.

Headless Commerce revolutionized the omnichannel
Image of Heiko Braeske, Senior Software Architect at valantic Supply Chain Excellence, celebrating his anniversary

#valanticworld June 24, 2021

Heiko Braeske Celebrates a Big Anniversary at valantic

Heiko Braeske, Senior Software Architect at valantic supply Chain Excellence, is celebrating his 20-year anniversary. What does the former doctoral student of process engineering experience think about 20 turbulent years, what were his personal highlights, and what tips does he have for today's talented young programmers?

Heiko Braeske Celebrates a Big Anniversary at valantic
Image of Daniel Wenzl, Consultant at valantic Supply Chain Excellence, Automated Production Planning

Supply Chain Management & Logistics June 11, 2021

Automated production planning: realize optimal efficiency and cost benefits

The topic of automated production planning is currently being discussed intensively. Daniel Wenzl, Consultant at valantic, explains in an interview how companies can benefit from planning solutions for automated production.

Automated production planning: realize optimal efficiency and cost benefits
Titelbild des Blogbeitrages IBM Cognos Analytics 11.2 bestehend aus drei Bildern: Meetingsituation, Webseitenansicht IBM Cognos Analytics und ein Mann, der ein Formular unterschreibt.

Business Analytics June 9, 2021

At a Glance: The New Features of IBM Cognos Analytics 11.2

The first look at the new major release of the IBM BI Suite with many improved features, e.g. visualization, artificial intelligence and performance.

At a Glance: The New Features of IBM Cognos Analytics 11.2
Image of Sascha Jäger, Team Lead HCM Software Engineering at valantic people

#valanticworld June 8, 2021

SAP HCM for HR management

Sascha Jäger shows us in the interview how he, as Team lead HCM Software Engineering, is working with his team to overcome the challenges of digitalizing his customers’ HR processes and how he has a lot of fun at the same time.

SAP HCM for HR management
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