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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Picture of Fabian Saccilotto, valantic CEC Switzerland, next to it a smartphone and stacked packages

Customer Experience July 5, 2021

SAP Spartacus: Progressive Web Applications

What is SAP Spartacus, and what does moving to the progressive web app mean? Fabian Saccilotto of valantic CEC Switzerland knows best about PWAs!

SAP Spartacus: Progressive Web Applications
valantic Letters in the meeting room

Customer Experience July 5, 2021

Headless Commerce revolutionized the omnichannel

What does headless commerce mean, and where are headless e-commerce solutions used? Simon Hamm from valantic CEC Deutschland knows all that and more.

Headless Commerce revolutionized the omnichannel
Image of Heiko Braeske, Senior Software Architect at valantic Supply Chain Excellence, celebrating his anniversary

#valanticworld June 24, 2021

Heiko Braeske Celebrates a Big Anniversary at valantic

Heiko Braeske, Senior Software Architect at valantic supply Chain Excellence, is celebrating his 20-year anniversary. What does the former doctoral student of process engineering experience think about 20 turbulent years, what were his personal highlights, and what tips does he have for today's talented young programmers?

Heiko Braeske Celebrates a Big Anniversary at valantic
Image of Daniel Wenzl, Consultant at valantic Supply Chain Excellence, Automated Production Planning

Supply Chain Management & Logistics June 11, 2021

Automated production planning: realize optimal efficiency and cost benefits

The topic of automated production planning is currently being discussed intensively. Daniel Wenzl, Consultant at valantic, explains in an interview how companies can benefit from planning solutions for automated production.

Automated production planning: realize optimal efficiency and cost benefits
Titelbild des Blogbeitrages IBM Cognos Analytics 11.2 bestehend aus drei Bildern: Meetingsituation, Webseitenansicht IBM Cognos Analytics und ein Mann, der ein Formular unterschreibt.

Business Analytics June 9, 2021

At a Glance: The New Features of IBM Cognos Analytics 11.2

The first look at the new major release of the IBM BI Suite with many improved features, e.g. visualization, artificial intelligence and performance.

At a Glance: The New Features of IBM Cognos Analytics 11.2
Image of Sascha Jäger, Team Lead HCM Software Engineering at valantic people

#valanticworld June 8, 2021

SAP HCM for HR management

Sascha Jäger shows us in the interview how he, as Team lead HCM Software Engineering, is working with his team to overcome the challenges of digitalizing his customers’ HR processes and how he has a lot of fun at the same time.

SAP HCM for HR management
Image of a woman sitting in front of a laptop. Next to it, cables and the MIT Technology Review logo

#valanticworld June 2, 2021

valantic Among Germany’s Best MINT Employers

Heise’s Technology Review magazine has partnered with Hamburg-based management and market research establishment Institut für Management- und Marktforschung (IMWF) to choose the best MINT employers in Germany. valantic secures itself a place on the winners list in the IT services sector.

valantic Among Germany’s Best MINT Employers
Image of Kirsten Nachtmann, Consultant SAP Business Intelligence (BI) at valantic Business Analytics in Hamburg, in the background the Elbphilharmonie in Hamburg as well as the skyline and a bike in the office

#valanticworld May 27, 2021

Master’s thesis as professional entry into SAP BI consulting

Kirsten Nachtmann reports in the interview about her hiring at valantic, which came about due to her Master's thesis, and her start as SAP BI consultant in Hamburg.

Master’s thesis as professional entry into SAP BI consulting
Portrait of Ines Göppert, Female Empowerment at valantic

SAP Services May 25, 2021

A Management Consultant in IT Consulting

Ines Göppert, SAP HCM Consultant, has been a part of the valantic team for three months. In the interview, she provides some insight into how, even without an IT background, she found her way in the IT world quickly thanks to efficient onboarding.

A Management Consultant in IT Consulting
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