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Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of a woman sitting in front of a laptop. Next to it, cables and the MIT Technology Review logo

#valanticworld June 2, 2021

valantic Among Germany’s Best MINT Employers

Heise’s Technology Review magazine has partnered with Hamburg-based management and market research establishment Institut für Management- und Marktforschung (IMWF) to choose the best MINT employers in Germany. valantic secures itself a place on the winners list in the IT services sector.

valantic Among Germany’s Best MINT Employers
Image of Kirsten Nachtmann, Consultant SAP Business Intelligence (BI) at valantic Business Analytics in Hamburg, in the background the Elbphilharmonie in Hamburg as well as the skyline and a bike in the office

#valanticworld May 27, 2021

Master’s thesis as professional entry into SAP BI consulting

Kirsten Nachtmann reports in the interview about her hiring at valantic, which came about due to her Master's thesis, and her start as SAP BI consultant in Hamburg.

Master’s thesis as professional entry into SAP BI consulting
Portrait of Ines Göppert, Female Empowerment at valantic

SAP Services May 25, 2021

A Management Consultant in IT Consulting

Ines Göppert, SAP HCM Consultant, has been a part of the valantic team for three months. In the interview, she provides some insight into how, even without an IT background, she found her way in the IT world quickly thanks to efficient onboarding.

A Management Consultant in IT Consulting
Bild von zwei Personen, die Notizen vor sich liegen haben, daneben in einem runden Bildausschnitt ein aufgeklappter Laptop sowie eine Glühbirne

Customer Experience May 12, 2021

Digitalization of multi-stage sales channels in B2B retail

In the “Tips & tricks for customer experience with SAP” rubric, we provide some helpful practical tips. The third part deals with so-called chain structures in the SAP Sales Cloud. These help to map complex sales channels – also directly in the standard system.

Digitalization of multi-stage sales channels in B2B retail
Two female coworkers consulting together in the office working on the project

SAP Services May 11, 2021

Junior Consultant SAP SD – career start valantic Academy

After her traineeship, Ayse Bilgi, 27, started as a Junior Consultant SAP SD at valantic in 2020. She tells us about her experiences during the trainee program and provides some insight into her tasks as a Junior SAP Consultant.

Junior Consultant SAP SD – career start valantic Academy
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Customer Experience May 7, 2021

End-to-End Customer Experience: Shopware as Component of the End-to-End Strategy

The situation created by the coronavirus has restricted offline sales channels and caused a loss of sales. Companies that had a functional e-commerce platform before the pandemic enjoyed a significant competitive advantage. For all other companies, it is therefore more important than ever to create an appropriate infrastructure.

End-to-End Customer Experience: Shopware as Component of the End-to-End Strategy
Bild von Andreas Kalapis, Consultant bei der valantic Management Consulting GmbH

#valanticworld April 27, 2021

From Artificial Intelligence to the Information Security Audit

Andreas Kalapis reports on his work as a student employee in the Artificial Intelligence department and his subsequent start as a consultant. In the interview, he tells us why his gut feeling about INTARGIA, a valantic company, was spot-on from the very beginning.

From Artificial Intelligence to the Information Security Audit
Image of people at a computer, next to it close-up of a laptop, an office space in the background

SAP Services April 21, 2021

valantic Expert Survey 2021:
82% of companies are planning a migration to S/4HANA

Over the last three years, in which valantic has conducted its expert survey on the topic of SAP S/4HANA, the reasons for a migration to S/4HANA have remained very stable. In the 2021 SAP S/4HANA expert survey, it’s clear what companies currently think is important for a transformation.

valantic Expert Survey 2021:
82% of companies are planning a migration to S/4HANA
Business-Team, das an einem Laptop-Computer arbeitet. Drei Personen tragen Freizeitkleidung. Sie stehen in einem Sitzungssaal

SAP Services April 16, 2021

These are the best SAP consulting firms: valantic ranks third

valantic was ranked third among the most popular and renowned SAP consulting firms in Germany, against strong competition. This is the result of a study conducted by management and economic research establishment Institut für Management und Wirtschaftsforschung (IMWF) in conjunction with Computerwoche.

These are the best SAP consulting firms: valantic ranks third
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