Top Topic

Customer Experience June 17, 2026

Interview: From GenAI to Agentic AI – What Will Make the Difference in 2026

How do companies make the transition from GenAI pilot projects to the value-adding use of agentic AI? In this interview, Sarina Hermann, Principal Consultant CX, addresses common misconceptions and explains how to successfully move toward the effective use of AI.

Customer Experience June 10, 2026

Agentic Commerce: Why the next 18 months will decide the next ten years

Agentic AI is changing the rules of the game in digital commerce. Where do retailers from the DACH region stand, what do global markets have ahead of them and how can companies become fit for agentic commerce? A personal assessment from retail practice with specific recommendations for action.

Work@valantic June 10, 2026

Florian’s SAP career: How he is advancing the cloud business at valantic in Austria

Florian Steinwendtner is Head of SAP Cloud Advisory and leads the logistics team at valantic in Austria. In this interview, he talks about his extraordinary path from landscape gardener to SAP consultant, his enthusiasm for SAP Cloud ERP, and how he is helping to drive valantic's SAP Cloud Powerhouse forward.

Artificial Intelligence June 9, 2026

SAP Sapphire 2026 – the way into the Autonomous Enterprise

SAP Sapphire 2026 marks the mindshift from assistant to agent: In the Autonomous Enterprise, Joule Assistants orchestrate networked agents that perform routine work independently across SAP and non-SAP systems. They are based on Joule Work and Joule Studio, the SAP Business Data Cloud and the Business AI Platform - provided that the data, cloud setup and culture are in sync.

Digital Marketing June 8, 2026

AI is changing systems, not just marketing tools

AI is changing more than tools and processes. It is reshaping companies’ digital architecture. Why visibility now depends on how content, data, and systems work together, and which questions truly matter.

Customer Experience June 4, 2026

Digital Payment in Agentic Commerce: AI buys – who pays?

Agentic AI changes who clicks on "Pay". For merchants and payment service providers, this means that for the first time, the checkout has to deal with someone who is neither human nor a traditional interface. What role does digital payment play in agentic commerce and how will payment services become future-proof?

Artificial Intelligence May 28, 2026

How AI agents solve specific business problems

At the DSAG Technology Days 2026 in Hamburg, innovation was not just discussed but actively developed: Together with valantic, the German-Speaking SAP User Group (DSAG) organized a hackathon where seven teams of students and young professionals presented their ideas for AI agents.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

SAP Services April 30, 2026

SAP Cloud ERP: How mid-sized companies can go live in just three months

SAP Cloud ERP doesn’t have to be a massive project: With a clear focus on finance and a standardized approach, mid-sized companies can go live in just three months. valantic demonstrates how to reduce complexity, ensure cost transparency, and build a scalable foundation for future growth.