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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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AI Cyborg Robot Whispering Secret Or Interesting Gossip To Man | Conversational AI

Customer Experience October 30, 2023

Generative AI – your enabler for a new era in B2C commerce

Generative AI, a form of artificial intelligence, is paving the way for a revolutionary transformation in B2C retail. It’s opening doors to an unprecedented level of personalization and product innovation.

Generative AI – your enabler for a new era in B2C commerce
Reto Rutz and Robin Spechtenhauser in conversation

Customer Experience October 27, 2023

Business process evolution: How AI accelerates change

From AI democratization to its seamless integration: Discover how artificial intelligence is reshaping business processes and creating fresh opportunities!

Business process evolution: How AI accelerates change
Portrait von Anika Schuster, valantic

#valanticworld October 25, 2023

Spotlight on the talented herCAREER speaker Anika Schuster of valantic

Spotlight on Anika Schuster from valantic! Anika highlights her role in #SupplyChainExcellence and the power of resilience in her career. With a supportive environment and mentorship, she's navigated complex situations. At herCAREER, she aims to inspire women to push boundaries and values a productive corporate culture. Connect with Anika at #hercarreer or on LinkedIn.

Spotlight on the talented herCAREER speaker Anika Schuster of valantic
Triad Sustainability consulting for achievement of climate targets featured

Customer Experience October 23, 2023

Sustainability in e-commerce: where to start and why now?

Sustainability costs money, it is a hassle and as an e-commerce company, CO2 compensation can go a long way. But is that so? What is it really like? In this blog we talk about sustainability in e-commerce: where to start and why now?

Sustainability in e-commerce: where to start and why now?
Business people meeting in the office.

SAP Services October 10, 2023

Managing data migration: 5 master data steps to take for a successful S/4HANA transformation

An important milestone in S/4HANA transformation projects is the migration of the master data. Our expert, Andreas Lisson, presents five steps that companies can take to prepare optimally for the migration of their master data.

Managing data migration: 5 master data steps to take for a successful S/4HANA transformation
Business team working on a laptop computer. Three people are wearing casual clothing. They are standing in a board room. Multi ethnic group with Cauc and o men and women

SAP Services October 6, 2023

What’s New in SAP Datasphere? (October 2023)

It has been a few weeks since we last updated you on the latest innovations in SAP Datasphere. Consequently, the time has come to take another look at the most exciting changes. We will focus on what we believe are the most important and exciting innovations implemented in the Data Fabric,  including the topics of data integration, data modeling, and data cataloging.

What’s New in SAP Datasphere? (October 2023)
Handshake, woman pays with card and logo of antavo

Customer Experience October 5, 2023

Successful Customer Loyalty Programs in 2023 – An Interview with Zsuzsa Kecsmar from Antavo

What is important for customer loyalty in 2023 and what are the key features and characteristics of successful loyalty programs? Read here!

Successful Customer Loyalty Programs in 2023 – An Interview with Zsuzsa Kecsmar from Antavo
Three circles: Person typing on laptop, man smiling at camera, person at workplace

SAP Services October 2, 2023

5 Reasons to Develop Applications with SAP Build

More and more companies are accelerating application development and process optimization with low-code solutions such as SAP Build. This SAP Business Technology Platform component enables users to create apps without programming skills.

5 Reasons to Develop Applications with SAP Build
Featured image consisting of a background image where a red bridge can be seen and three foreground images in the form of circles with the Anaplan partner logo, a woman in a red dress and a monitor with an Anaplan dashboard. (Partner page: Connected Planning with Anaplan)

Digitalization Services September 28, 2023

Efficient financial planning: How to develop a financial model with anaplan in just 20 minutes

Let’s say your company needs to develop a financial model at short notice  to analyze business scenarios and draw up budgets. Anaplan lets you do this in no time at all! How? We'll show you in this blog post.

Efficient financial planning: How to develop a financial model with anaplan in just 20 minutes
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