Skip to content
Blog

Top topic

A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

View post

Don't miss a thing.
Subscribe to our latest blog articles.

Register
A man sits on a sofa and works on a laptop, with his arm in a sling. In the background, there's a bookshelf and a plant on the windowsill.

Customer Experience December 19, 2024

Digital accessibility market study: a call to action for online stores in German-speaking Europe

A market study by valantic and AIOPS reveals concerning results for German-speaking Europe: Only 25 % of top-grossing online stores meet recommended accessibility standards. The findings underscore the pressing need for action while highlighting the potential for businesses to expand their reach through accessible design.

Digital accessibility market study: a call to action for online stores in German-speaking Europe
Portrait von Digitalheldin bei valantic Rosa Ryberg

#valanticworld December 18, 2024

Digital SHEro Rosa: Reimagining Leadership in Tech

Meet Rosa: The Digital SHEro who is always looking for new challenges outside her comfort zone. Dive into her story at valantic, where she is rewriting tech leadership with a pedagogical flair. Learn about Rosa’s roadmap for women in tech, her recipe for family-life-balance and the many unexpected ways consultancy speaks to her soul.

Digital SHEro Rosa: Reimagining Leadership in Tech
Bild von einer lächelnden Frau beim Shoppen | Unsere maßgeschneiderte SAP Lösung für Fashion Retail

Customer Experience December 17, 2024

Why Customer Data Platforms Are a Must-Have in the Fashion Industry

The fashion world is fast-paced and customers today expect seamless, personalized experiences across all channels. If these requirements are not fulfilled, customers disappear. How can scattered data be used to create tangible added value for customers and companies? Customer data platforms (CDPs) can help!

Why Customer Data Platforms Are a Must-Have in the Fashion Industry
Businessman with a bicycle in office

Digitalization Services December 12, 2024

User-centered product development using lean start-up by valantic

Successful businesses create innovative products and business models that offer practical solutions and inspire their markets. The key to this is to consistently align services and products with customer needs. Neglecting this can increase the risk of a “waterfall” effect, leading to longer product roll-out cycles and soaring development costs. Lean start-up provides a framework […]

User-centered product development using lean start-up by valantic
valantic employees in a meeting

Digitalization Services December 10, 2024

Agile development: a step-by-step solution to monumental tasks

Agile methodologies, originally rooted in software development, are increasingly being integrated into the core operations of successful businesses. The reason: Expanding agility across departments leads to enhanced service delivery throughout the organization. Navigating the waters of the contemporary business landscape Small steps, big impact New challenges are constantly emerging in the business world. Customer expectations […]

Agile development: a step-by-step solution to monumental tasks
Woman and man looking at the computer together

SAP Services December 10, 2024

SAP AEM: A guide to a future-proof SAP extension strategy

With SAP AEM (Application Extension Methodology), companies can develop individual and clean-core expansion strategies for their SAP solutions. This way, they ensure the efficient maintenance and upgrade capability of their systems and protect them for the long term.

SAP AEM: A guide to a future-proof SAP extension strategy
team of young business people are looking at a color proof sticked to a flip board and are discussing.

Digitalization Services December 5, 2024

Design thinking by valantic: enabling user-centered innovation 

When development teams tackle technologically complex projects, they often lose sight of the end users. valantic’s design thinking approach bridges this gap by merging creative disciplines with ethnographic methods, resulting in products, services, processes, and business models that truly resonate with users.

Design thinking by valantic: enabling user-centered innovation 
A man explaining a strategy to his two colleagues in a meeting.

Customer Experience December 3, 2024

The Global Influence of AI on User Experience

Design Efficiency through AI is revolutionizing the field of UX/UI design, offering tools that assist designers in becoming more productive and innovative while maintaining a human-centric approach.

The Global Influence of AI on User Experience
Portrait of Katharina Breitenmoser, Managing Consultant

#valanticworld November 28, 2024

Digital SHEro Katharina: On leadership in consulting and the art of staying true to yourself

Katharina Breitenmoser, Managing Consultant and Team Lead at valantic, has been working in the areas of supply chain management and digital transformation for more than eight years. Originally not planned, she found her way into consulting and shares her experiences and challenges with us.

Digital SHEro Katharina: On leadership in consulting and the art of staying true to yourself
1 14 15 16 58