Blog

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

Don't miss a thing.
Subscribe to our latest blog articles.

SAP Services January 30, 2025

SAP Datasphere: 2024 annual review

2024 brought a large number of innovative new features for SAP Datasphere. Highlights such as folder structures, nested task chains, column level lineage and Elastic Compute Nodes improved data management, scalability and governance. valantic successfully supported customer projects and AI use cases. In this blog post, we reflect on the year 2024 and look forward to 2025!

A woman driving a delivery truck. She smiles friendly from the driver's seat

Supply Chain Management & Logistics January 30, 2025

Shorten delivery times – increase efficiency in the supply chain

Short delivery times are a key success factor in dynamic markets. Optimizing planning, warehouse and production processes in a targeted manner reduces costs, increases flexibility and boosts customer satisfaction. In this way, efficiency and competitiveness can be sustainably increased.

A woman in a white shirt pointing at a projector with her right hand

Supply Chain Management & Logistics January 25, 2025

Interim management: Flexible management strategies for dynamic times

Interim managers offer short-term leadership, expertise and operational support in times of change or bottlenecks. They assume responsibility, drive projects forward and ensure stability - flexible, experienced and goal-oriented. This results in fast, effective solutions with a lasting effect.

Shot of a group of colleagues using a computer together during a late night at work

Customer Experience January 23, 2025

Improving the UX of the File Upload Component in OutSystems

Optimizing the file upload component in OutSystems is key to providing a seamless user experience. This guide offers practical strategies and best practices to improve file uploads, ensuring faster, smoother interactions and enhanced app performance. Learn how to boost UX today!

Young woman using smart phone. | KI-Consulting & Strategy

Customer Experience January 21, 2025

AI and Customer Data: The Combination of Success in 2025

With deep, data-driven insights, AI is revolutionizing the way companies can utilize their customer data to better understand and serve their customers. As leading platform providers, Bloomreach and Salesforce demonstrate how AI and customer data, as a combination of success, are setting new benchmarks in customer experience.

A man with glasses and a woman in a modern office sit at a desk and look together at a tablet to read SAP DRC e-bills.

SAP Services January 14, 2025

SAP DRC: Implementing e-invoices securely and efficiently

SAP Document Reporting Compliance (SAP DRC) digitizes invoice processes in companies. Customers can use the tool to implement the e-invoicing obligation that will apply from 2025 in both SAP ECC and S/4HANA.

Warehouse managers preparing customer order and checking pick ticket on laptop. Storehouse young asian women employees searching parcel on shelf while using inventory software

Customer Experience January 9, 2025

With GenAI to more profitability and cost efficiency: (How) does it work?

Artificial intelligence is omnipresent in the world of e-commerce. But (how) can GenAI be used to achieve real competitive advantages? For an internationally active B2B company, valantic demonstrated tangible business value in a proof of concept (PoC) and created a blueprint for the successful transformation to an AI-supported organization.

A woman wearing a black sweater and jeans holds a pair of jeans while browsing a stack of folded jeans in a clothing store.

Customer Experience January 8, 2025

When can I find the best Black Friday deals? Not on Black Friday!

Are the best Black Friday deals truly advantageous, or are retailers cleverly exploiting our buying urges with "fake discounts"? To uncover the truth, valantic and PriceTweakers looked into the data.

Businesspeople are talking about business plan shown on the graph on the panel during a presentation in a pleasant atmosphere at workplace. Business, office, job

Digitalization Services December 19, 2024

Platform thinking: the latest insights from valantic

Digital platforms are rapidly gaining importance, replacing traditional business models. Marketplaces are revolutionizing the exchange of goods and services, operating almost “asset-free”. At valantic, we know what it takes to succeed in the platform economy.

« 1 … 13 14 15 … 58 »

Top topic

Why so many AI pilots in Customer Service fail – and how to make them work