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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Diverse group of businesspeople discussing work while standing together in a bright modern office corridor

Uncategorized November 27, 2024

What’s New in SAP Datasphere (October 2024)

Last month, we looked at some of the latest functions within SAP Datasphere. Since then, many new functions have been added. In this article, we will present the most significant new features. This time we focus specifically on data integration, data modeling, data administration, space management and data cataloging.

What’s New in SAP Datasphere (October 2024)
Bild mit 3 Personen am Laptop, E-Commerce Valantic CX

Customer Experience November 26, 2024

Animating with Style: CSS Animation Dos, Don’ts, and Starting Points

Discover the essentials of CSS animations with practical tips on enhancing user experience, optimizing performance, and ensuring accessibility. Learn to use UI animations effectively to captivate and maintain user engagement.

Animating with Style: CSS Animation Dos, Don’ts, and Starting Points
Young business people are discussing together a new startup project. A glowing light bulb as a new idea.

Customer Experience November 19, 2024

Creating Accessible Tech for a Sustainable Future

In today's fast-evolving technology landscape, digital usability and accessibility are crucial in creating an inclusive and sustainable digital environment. Digital designers and developers play a pivotal role in this, as they must ensure that the design and functionality of digital interfaces prioritize user experience and device compatibility.

Creating Accessible Tech for a Sustainable Future
Hans Harhoff Andersen is part of the GenAI Taskforce in order to develop AI

#valanticworld November 14, 2024

Profile of a Pioneer: Hans about his work with Generative AI at valantic

Hans Harhoff Andersen, as an experienced data scientist, is significantly involved in the development of Generative AI at valantic. His work contributes to shaping the AI landscape.

Profile of a Pioneer: Hans about his work with Generative AI at valantic
Alexander Mohr-Miesler and Marco Kahler standing with arms crossed in front of a contemporary glass building.

Customer Experience November 12, 2024

Cleverly Managing Product Data: ORCA Software and valantic in Conversation

Today, we are joined by Alexander Mohr-Miesler, Head of Organization and Product Management at ORCA Software GmbH. In this interview, Alexander introduces the company's platform, AUSSCHREIBEN.DE.

Cleverly Managing Product Data: ORCA Software and valantic in Conversation
A person in a yellow sweater smiles while looking at a laptop in a bright office. Office supplies and a phone are on the desk.

Customer Experience November 4, 2024

Accessibility in Focus: How the European Accessibility Act (EAA) is Changing the Digital World

As we dive deeper into the digital age, the European Accessibility Act (EAA) is a game-changer. Think of it as a champion for equal access in the fast-growing digital world. This new rule isn’t just about keeping up with the times; it’s a clear message that it’s time to level the playing field for everyone […]

Accessibility in Focus: How the European Accessibility Act (EAA) is Changing the Digital World
Digitalheldin Heena

Work@valantic October 31, 2024

Digital SHEro Heena: Painting as inspiration for SAP consulting

From India to Bremen to Munich: In her adopted home in southern Germany, Heena experiences cultural and economic diversity. Her experience has shown: Diversity creates a change of perspective. As an SAP IBP Consultant, Heena combines classic SAP with innovative IT solutions. Her motivation: finding solutions to complex problems.

Digital SHEro Heena: Painting as inspiration for SAP consulting
Group of people in a meeting room

SAP Asset Lifecycle Management October 23, 2024

Key maintenance figures and risk management | A key to reducing costs

In today's competitive landscape, efficient plant maintenance is a key success factor for companies. But how can you ensure that your maintenance efforts are truly effective while minimizing the risk of costly breakdowns?

Key maintenance figures and risk management | A key to reducing costs
Change Management in der Pharmaindustrie

Customer Experience October 22, 2024

Change Management in Pharma: The Key to Unlocking Customer-Centric Growth

This article delves into the pivotal role of change management in the pharmaceutical industry, focusing on how the strategic adoption of technologies like CRM and marketing automation can transform customer interactions. It highlights the importance of integrating these tools into daily workflows and the continuous engagement of employees to achieve a customer-centric organizational culture.

Change Management in Pharma: The Key to Unlocking Customer-Centric Growth
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