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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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A woman showcases a sneaker to the camera during a live shopping stream.

Customer Experience February 25, 2025

Live shopping: Business potential & benefits of the e-commerce trend (1/3)

By 2026, around 20 percent of e-commerce worldwide could take place via live shopping experiences - according to a McKinsey forecast. What is behind this innovative sales format and how do European brands benefit? In our blog series, we take a look behind the scenes of live shopping events.

Live shopping: Business potential & benefits of the e-commerce trend (1/3)
Frau in Warnweste und Schutzhelm schreibt im Freien auf einem Industriegelände auf einem Klemmbrett und unterstützt das Asset Lifecycle Management für den Netzbetreiber, mit unscharfen Hintergrundstrukturen.

SAP Services February 20, 2025

Challenges in asset lifecycle management for grid operators

Asset lifecycle management is of central importance for grid operators in the utilities sector. The growing demands of the energy transition, advancing digitalization and ever stricter regulatory requirements pose enormous challenges for the industry.

Challenges in asset lifecycle management for grid operators
Photo of three colleagues taking a break in a lounge area.

Customer Experience February 20, 2025

Key to Omnichannel Marketing Automation: Unified Customer Experiences with CDPs

For many companies, omnichannel marketing sounds like a matter of course: customers should be reached across all channels, from the website to email to the brick-and-mortar store. But in practice, many companies fail to create a truly seamless experience. But why is this the case - and how can a Customer Data Platform (CDP) help to solve this problem?

Key to Omnichannel Marketing Automation: Unified Customer Experiences with CDPs
Shot of office workers in a meeting in a boardroom

Digitalization Services February 18, 2025

New certification: valantic expand their expertise in the field of AWS cloud migration

Cloud technologies enable businesses to quickly adapt their IT infrastructure to changing requirements. With enhanced expertise in the AWS ecosystem, valantic can now provide even better support for their clients’ cloud migration. In our interview, cloud expert Dr. Robert Klimke explains the various benefits.

New certification: valantic expand their expertise in the field of AWS cloud migration
SAP Analytics Cloud - Jahresrückblick 2024 und was in 2025 auf der Agenda steht

SAP Services February 13, 2025

SAP Analytics Cloud: Progress 2024 & outlook for 2025

Discover SAC highlights from 2024 and get an outlook on the innovations in the SAP Analytics Cloud for 2025.

SAP Analytics Cloud: Progress 2024 & outlook for 2025
Eine ältere Frau und ein älterer Mann sitzen lächelnd auf einem Sofa und schauen gemeinsam mit einer jüngeren Frau auf einen Laptop.

Customer Experience February 11, 2025

From flipping through pages to scrolling: When catalogs went digital

From traditional catalog browsing to quick clicks in online retail: Find out how eCatalogs and the digital transformation have fundamentally changed shopping habits and what role print media still play today!

From flipping through pages to scrolling: When catalogs went digital
Two people, a man with gray hair and a beard and a blonde woman, are standing in front of a digital display with interactive graphics and charts. The woman is pointing at the display with a stylus while the man looks thoughtful.

Customer Experience February 6, 2025

X + Y = profitability in e-commerce: variables for greater cost efficiency

In 2025, companies are navigating a tightrope between increasingly complex challenges and the need to invest in future viability. What strategies and systems help build real business value and contain operating costs in uncertain times? Let's explore and seize the opportunities for a profitable online business together.

X + Y = profitability in e-commerce: variables for greater cost efficiency
Finance Transformation: empowered with AI agents

Digitalization Services February 5, 2025

Your Finance Department: Empowered by AI Agents! 

Revolutionize your finance department with AI agents, automating tasks and enhancing efficiency. Gain real-time insights and strategic impact. Let valantic guide your seamless transition.

Your Finance Department: Empowered by AI Agents! 
shot of businessman working on tablet in office

SAP Services February 4, 2025

SAP Enterprise Architecture Framework: An easier path to EA

The SAP Enterprise Architecture Framework offers companies an orientation framework as well as methods, templates and tools for creating an enterprise architecture (EA). Such an architecture is a strategic approach for optimally aligning IT systems and business processes – and therefore a prerequisite for structured transformation projects.

SAP Enterprise Architecture Framework: An easier path to EA
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