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Customer Experience

No company can succeed today without exceptional customer experiences. Everything in the blog category “Customer experience” revolves around the topics of customer experience management, customer journey development, CRM consulting and implementation, marketing automation, e-business and e-commerce, B2B portals and marketplaces, and design and UX development.

Martech-Jungle

Customer Experience November 7, 2022

Surviving the MarTech Jungle – Data Science: How do I go about it?

Data Science represents an important tool for tapping into the MarTech jungle. We've already taken a look at the Data Science framework, and in this post we'll get an overview of the resources available. Read here.

Surviving the MarTech Jungle – Data Science: How do I go about it?
Martech-Jungle

Customer Experience October 26, 2022

Into the MarTech Jungle! Framework Conditions for Data Science

Data Science represents an important tool for tapping into the MarTech jungle. In this blog post, we will focus on the basic conditions in the company for Data Science. Only when these conditions are met can the expedition into the jungle begin.

Into the MarTech Jungle! Framework Conditions for Data Science
Picture of Christoph Resch, Partner & Managing Director at valantic, next to him the DSAG logo and the leipzig trade fair in the background | valantic at the DSAG annual congress 2022 in Leipzig

Customer Experience September 29, 2022

valantic at the DSAG annual congress 2022 in Leipzig

From October 11 to 13, the DSAG annual congress will once again open its doors to visitors and exhibitors in Leipzig. valantic will be present with a booth at the partner exhibition, a customer presentation on digitalization with SAP Cloud products at KWS SAAT, and an impressive live demo!

valantic at the DSAG annual congress 2022 in Leipzig
Image of a person typing on a laptop, next to it clothes on a clothes rail | Data Science - The Tool for the expedition into the MarTech Jungle

Customer Experience September 27, 2022

Data Science – The Tool for the expedition into the MarTech Jungle

It is easy to lose track of the jungle of marketing technologies. Data Science is an important tool for opening up the jungle. In this blog post, we explain what Data Science is, what benefits it brings to the retail sector and why it should not be missing in modern companies.

Data Science – The Tool for the expedition into the MarTech Jungle
Picture of a smiling woman, next to it the Carbonfund.org logo and a person potting a plant | The way to green - valantic supports reforestation projects at Carbonfund.org

Customer Experience September 15, 2022

The way to green – valantic supports reforestation projects at Carbonfund.org

Global warming is real and we all need to be part of the solution. valantic supports the organization Carbonfund.org in the fight against climate change.

The way to green – valantic supports reforestation projects at Carbonfund.org
Bild von Elena Gocheva, Director of UX Strategy bei valantic, daneben eine Person, die auf ein Laptop tippt, eine Person, die etwas zeichnet | User Testing: Besser vor Ort oder remote?

Customer Experience September 13, 2022

User testing – on-site or remote: What’s better?

User tests offer the advantage of testing the functionality of a system while directly including users in the testing process. The tests can be performed either on site or remotely. Our valantic expert Elena Gocheva will tell you which option is right for you.

User testing – on-site or remote: What’s better?
David Deronja, valantic

Customer Experience August 29, 2022

Five Questions for a Martech Consultant about the CrossEngage CXP

In the jungle of marketing technologies, Customer Experience Platforms (CXPs) play an important role. This is where most of the terrain is accessible from. We asked MarTech Consultant David Deronja five questions about CrossEngage, a CXP provider.

Five Questions for a Martech Consultant about the CrossEngage CXP
MarTech: Emarsys Customer Experience Platform (CXP)

Customer Experience August 22, 2022

Five Questions for a Martech Consultant about the Emarsys CXP

In the jungle of marketing technologies, Customer Experience Platforms (CXPs) play a major role. One of these platforms is Emarsys. We asked expert and MarTech consultant David Deronja five questions about the tool. What can it do, who is it suitable for and what are its limitations?

Five Questions for a Martech Consultant about the Emarsys CXP
Headless Commerce

Customer Experience August 18, 2022

Headless Commerce – Dull Trend or Perennial Favorite?

In this interview, our commerce expert Michael Bungert answers questions about headless commerce. Michael specializes in SAP Commerce projects at valantic. In addition to technical management, he helps clients define their requirements and design their e-commerce processes. 

Headless Commerce – Dull Trend or Perennial Favorite?
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