A topic dear to our heart

Success in B2C e-commerce

E-commerce is more than just a digital sales channel or a once trendy, now globally established business model. For us, B2C e-commerce thrives on an optimal customer experience.

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From strategy to store development and marketing: valantic supports you holistically on your journey into the digital business world. That’s precisely why we keep an eye on current trends and developments in e-commerce every day. All this makes us an expert e-commerce agency in Germany, Switzerland, and Austria.

We support you in the implementation of a jointly developed e-commerce strategy and take care of the entire process landscape. From data onboarding via PIM/MDM/DAM and the online store to order management and supply chain processes – highly scalable and always tailored to your business development requirements.

Understanding the B2C customer journey As an e-commerce agency, valantic helps you with that

E-commerce is more than just running a store on the web. Much more. The holistic and deep understanding that our more than 700 digital enthusiasts have of this business area is the foundation of valantic’s 360-degree customer experience approach – and ultimately of our commerce-first strategy. Because a well-developed e-commerce strategy puts the visitors of the store at the center of all measures. At all relevant touchpoints along the entire B2C customer journey.

For us, that’s exactly what e-commerce is: a transactional engine. A well-oiled chain of processes that connects users and products and leads to a purchase being made. The edge that makes you successful as a company. E-commerce and an integrated B2C customer experience go hand in hand. So why choose valantic as your e-commerce agency? Because – with more than 500 successfully implemented e-commerce projects – we have proven that we know how to do it right.

Our plan for your success

CX consulting & strategy

Listen, understand, and lead. In the right direction. Always thinking holistically. Our goal is your vision. The way there: our craft – together with your support.

  • touchpoint visualization
  • corporate strategy
  • customer journey mapping
  • challenges & vision
  • competitive audit
  • content analysis
  • research
  • system architecture auditing
  • empathy mapping
  • digital marketing benchmarking
  • sitemap conception
  • card sorting
  • swot analysis
  • consulting services
  • roadmapping
  • competition & visibility
  • project management
  • process auditing
  • persona development
  • workshops
  • interviews
  • data auditing
  • design thinking
  • customer lifecycle workflows

The right e-commerce- technology Achieve perfect B2C customer journeys

valantic maintains close partnerships with a variety of e-commerce technology partners. We know what works well where and see technology as an enabler of digitalization. We would be happy to show you the ropes. Whether it’s finding the right solution in digital commerce, customer engagement or PIM/MDM/DAM/CDP: Our crew of more than 700 tech geeks has the answers to your specific questions.

24/7 support

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24/7 support

Content Management

Content Management

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Content Management

Customer Engagement

Customer engagement in the “digital now” stands for the beginning of a new era

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Customer Engagement

CX Monitoring

Take control of your digital performance

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CX Monitoring

CX strategies

Sophisticated CX strategies for successful digitalization

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CX strategies

Digital Marketing

Digital Marketing

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Digital Marketing

E-commerce

Learn more about our offers in the areas of e-commerce for B2B and B2C!

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E-commerce

Ibexa DXP revolutionizes the digital landscape

Enhance your digital presence with a DXP – offering seamless customer experiences and a wide range of services in business and technology. Learn more!

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Ibexa DXP revolutionizes the digital landscape

PIM/MDM/DAM

PIM/MDM/DAM

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PIM/MDM/DAM

Quality Assurance and Software Testing

Quality Assurance & Software Testing

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Quality Assurance and Software Testing

System Integration

System Integration

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System Integration

UX-Design

UX-Design

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UX-Design

Adobe Commerce

Take your store system to the next level with the Adobe Commerce e-commerce platform!

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Adobe Commerce

Akeneo

Product experience management by professionals

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Akeneo

Bloomreach

Bloomreach as a technology provider offers marketing technology with the power to transform

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Bloomreach

commercetools

commercetools is based on the proven MACH® architecture and thus ideally suited for complex e-commerce solutions.

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commercetools

Contentful

Implement Contentful – the ultimate headless CMS choice for scaling your content!

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Contentful

Contentserv

The all-in-one product experience platform

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Contentserv

Customer Engagement Technology

The most comprehensive tech stack expertise in German-speaking Europe

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Customer Engagement Technology

Emarsys

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Emarsys

Ibexa DXP

Ideal for content management, e-commerce, and more: Discover Ibexa DXP – the Symfony-powered solution for exceptional B2B and B2C customer journeys!

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Ibexa DXP

Pimcore

Awesome Pimcore solutions by the original Pimcore founders

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Pimcore

Salesforce

As the first cloud-based CRM, Salesforce offers innovative platform solutions

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Salesforce

SAP Customer Experience

Consulting and integration by the SAP CX whizz kids

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SAP Customer Experience

Scayle

SCAYLE combines leading store technology, international operations and data-driven marketing in one solution.

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Scayle

Shopify Plus

Getting e-commerce done fast. Your Shopify integrator.

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Shopify Plus

Shopware

Create outstanding customer experiences with the no. 1 Shopware Enterprise Partner in German-speaking Europe

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Shopware

Spryker

Service from the #1 full-service Spryker integrator in German-speaking Europe

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Spryker

Storyblok

The future of CMS is bright – and headless!

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Storyblok

Syndigo

Future-readiness Multi-Domain MDM

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Syndigo

A matter of perspective

Composable commerce vs. full-stack-e-commerce

Granted: Technologies – they’re a dime a dozen. So choosing one can be difficult. But as is the case in many other areas, some megatrends are of immense importance when it comes to technology selection and e-commerce consulting. In this context, the following developments are particularly worth mentioning:

  • composable commerce
  • ceadless e-commerce 
  • cicroservices-based commerce
  • the general separation between the e-commerce frontend (presentation in the browser) and the e-commerce backend (system-related functionalities)

In contrast to classic out-of-the-box solutions and integrated store systems, these new approaches use configurable APIs to communicate between the frontend and the backend. The goal is a lean, dynamic and agile system architecture that can be quickly adapted to new requirements.

Synonyms for this system architecture are MACH (for microservices, APIs, cloud and headless) and JAMstack (JavaScript, APIs and markup). On this basis, even the most complex e-commerce scenarios can be integrated, maintaining a lean frontend.

We know exactly which approach is the right one for which challenge – and we will be happy to share our expertise with you.

vileda Deutschland

Central platform for B2B and B2C commerce with the SAP Commerce Cloud

B2C E-Commerce Leadership Mit Einsatz, Leidenschaft und Know-how. Punkt!

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We live and breathe B2C e-commerce. Learn more!

Just give us a call!

Daniel Franz

Daniel Franz

"Hallo" from Siegen

+49 271 233701 14

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Martin Schmutz

“Grüezi” from St. Gallen

+41 71 313 55 70

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Georg Koch

"Servus" from Salzburg

+43 662 876 606

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