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A man in a retail store is trying on different outfits in front of a smart mirror, using AI.

Customer Experience September 18, 2026

From webshop to virtual try-on: how AI is making its way into retail stores

Digital interfaces such as smart mirrors turn AI in the store into a tangible business case. What potential does this hold for the customer experience and in-store personalization? Matthias Vollmer explains how the retail industry can combine the best of both worlds and turn physical touchpoints into an intelligent part of the omnichannel journey.

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People in a meeting, financial advisor with couple explaining options. The agent is using a computer. Couple are casually dressed. They sitting in an office and are discussing something with the agent.

Customer Experience September 11, 2025

Salesforce Security: Why continuous measures are critical

Salesforce security does not end with implementation. With valantic as your partner, you can sustainably secure your platform – through audits, governance, and concrete recommendations for action. Learn why Salesforce security is a shared responsibility between vendor, customer, and partner – and how valantic helps protect your org with a Security Health Check!

Businesswoman with laptop and headphones in the office

Customer Experience September 9, 2025

Customer feedback in transition: From complaint cards to AI-powered dialogue

From complaint letters to AI-driven sentiment tracking: customer feedback today is more than just a response – it is a strategic asset in transformation. But how can companies extract real insights from the flood of data and translate them into meaningful action?

Two people wearing safety vests and helmets shake hands with two others on a construction site, smiling and chatting about SAP BNAC.

SAP Asset Lifecycle Management September 8, 2025

SAP BNAC: Digital asset collaboration as the key to successful transformation

Paving the way for a successful future with SAP BNAC: The better the cooperation between operators, manufacturers, and maintenance providers, the more benefits can be derived from asset management—for everyone involved. The unhindered exchange of documents and information is crucial in this regard.

Two men are working together at a desk in an office with a laptop. One is standing and gesturing, while the other is sitting and looking at the screen. Papers and spreadsheets can be seen around them.

SAP Asset Lifecycle Management September 8, 2025

SAP BNAC: Six phases to implementation

There are many good reasons for introducing SAP Business Network for Asset Collaboration (SAP BNAC). But how can you ensure a successful implementation? The process can be divided into six phases.

Three people in business attire review documents together at a desk with a laptop and scattered papers, discussing digitalisation trends in insurance within a modern office setting.

Customer Experience September 4, 2025

User research: the key to powerful product experiences

User research plays a crucial role in effective product experience management. This article offers practical examples to help you uncover real user needs and make better decisions through observation, interviews, and smart analyses. Discover how to enhance your product experiences through small, targeted improvements.

Photo of our valantic CX colleagues reviewing the last workshop on data-driven design together at the office bar.

Customer Experience September 4, 2025

Getting the most out of customer feedback: Between numbers and symbols

In a world full of metrics, it's not enough to count clicks and purchases. Customer feedback supplements data with motivations, needs, and barriers. Those who consistently integrate feedback into their processes strengthen the customer experience and create lasting customer loyalty.

Eine Frau sitzt auf einem Sofa, benutzt einen Laptop und hält ein Smartphone in der Hand, um nahtlos Aufgaben des Product Experience Management zu erledigen. Im Hintergrund ist ein Bücherregal zu sehen.

E-Business September 3, 2025

Product Experience Management (PXM): The decisive factor in inspiring customers

Product Experience Management (PXM) goes beyond mere data management. It transforms product data into emotional customer experiences—across all channels. From centralized data integration to hyper-personalization, learn how PXM helps companies optimize processes and delight customers.

A man holding a cup is engaged in a conversation with a woman wearing glasses. They are standing in a brightly lit indoor space with a glass railing visible in the background.

Digitalization Services September 2, 2025

From Industry 4.0 to Industry 5.0: a paradigm shift

Moving past efficiency and automation, Industry 5.0 places people at the core and connects products with smart, digital services. Businesses now face the challenge of evolving from product-focused models to customer-centered ecosystems to remain competitive.

What’s new in SAP Datasphere (August 2025)

SAP Analytics August 29, 2025

What’s new in SAP Datasphere in August 2025

SAP Datasphere is constantly being improved and expanded. This August update brings major enhancements to SAP Datasphere, focusing on smarter data modeling, expanded integration options, and streamlined administration.

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From webshop to virtual try-on: how AI is making its way into retail stores

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