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A man in a retail store is trying on different outfits in front of a smart mirror, using AI. AI generated

Customer Experience September 18, 2026

From webshop to virtual try-on: how AI is making its way into retail stores

Digital interfaces such as smart mirrors turn AI in the store into a tangible business case. What potential does this hold for the customer experience and in-store personalization? Matthias Vollmer explains how the retail industry can combine the best of both worlds and turn physical touchpoints into an intelligent part of the omnichannel journey.

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Drei Personen mit Kopfhörern benutzen Tablets und Laptops, während sie an einem Tisch in einem hellen Raum mit großen Fenstern und Pflanzen im Hintergrund sitzen.

Customer Experience August 28, 2025

AI for digital accessibility: actionable tips to ensure EAA compliance

Just two months after the European Accessibility Act (EAA) has taken effect, many companies are only now grasping the full scope and impact of the new EU directive. Some retailers are already facing legal repercussions. With its complex and wide-ranging requirements, the regulation leaves many organizations feeling overwhelmed. Could AI be the key to achieving digital accessibility?

AI for digital accessibility: actionable tips to ensure EAA compliance
Three professionals work together in an office, discussing documents on a desk while reviewing it security protocols on a laptop and a tablet.

Customer Experience August 26, 2025

CRM meets PLM: implications for the system landscape

Customer focus meets product data: Closing the gap between CRM and PLM is becoming a decisive factor in developing and scaling smart services. An integrated system landscape forms the foundation for a resilient, future-ready business model.

CRM meets PLM: implications for the system landscape
Business people meeting in the office.

Customer Experience August 21, 2025

Businesspeople at big creative agency

Artificial intelligence is emerging as a key strategic differentiator. By leveraging smart services, companies can boost efficiency, strengthen customer loyalty, drive innovation, and gain a clear edge over competitors.

Businesspeople at big creative agency
Female engineer inspecting a large aircraft turbine as part of manufacturing operations, supported by SAP Cloud ERP.

SAP Services August 14, 2025

SAP Cloud ERP and the valantic Manufacturing Solution promote efficient production

With SAP Cloud ERP and the valantic Manufacturing Solution, manufacturing companies can successfully position themselves in their dynamic market environment. They can cover all central processes in discrete manufacturing and immediately benefit from innovations. Furthermore, they can implement new business requirements quickly. The valantic solution package accelerates implementation.

SAP Cloud ERP and the valantic Manufacturing Solution promote efficient production
Tech Lead responsibilities in order to build strong development Teams. Smiling Female Software Developer leading a project meeting in tech business office.

Customer Experience August 12, 2025

CX consulting: Strategy & innovation for maximum business impact

Customer experience is evolving into a data-driven playing field shaped by AI, new technologies, and rising customer expectations. What businesses need now: strategy, innovation, and optimized processes for a seamless customer journey that sets them apart and drives competitive advantage. With our CX consulting services, we pave the way for CX management that delivers measurable business impact.

CX consulting: Strategy & innovation for maximum business impact
Photo of a meeting with several people.

Customer Experience August 7, 2025

Salesforce Marketing Cloud Guide: Growth, Advanced, Next & the Full Picture

With Marketing Cloud, Salesforce offers a broad solution portfolio tailored to different company sizes and marketing requirements. This article provides a clear overview of all available editions.

Salesforce Marketing Cloud Guide: Growth, Advanced, Next & the Full Picture
Eine Geschäftspräsentation in einem modernen Konferenzraum. Eine Person in formeller Kleidung steht vor einem großen Bildschirm, der verschiedene Diagramme, Graphen und Statistiken zeigt. Mehrere Personen sitzen am Tisch und hören aufmerksam zu, einige mit Laptops. Im Hintergrund befindet sich ein weiterer Bildschirm mit einer Weltkarte und zusätzlichen Daten.

Artificial Intelligence August 5, 2025

AI Sales Agent – How to start: Quick wins & business value from day one

Up to 40 percent more conversions, stronger business relationships, and customer experiences that directly drive revenue – the AI Sales Agent not only boosts speed and quality in sales processes but also unlocks significant business potential. In this third part of our blog series, you’ll learn how this value translates into measurable results and how to successfully enter the world of AI agents with quick wins.

AI Sales Agent – How to start: Quick wins & business value from day one
Marcus Fromm on valantic background information on the interview topic of sustainability in the railway sector.

SAP Asset Lifecycle Management August 4, 2025

Making sustainability measurable – practical questions on maintenance in the railway sector

Sustainability is becoming increasingly important in railway maintenance – due to new ESG requirements, rising energy prices and social pressure. In this interview, valantic shows how maintenance directly contributes to achieving ESG goals, why CO₂ alone is not enough, and how data-based approaches in SAP systems such as EAM or S/4HANA can help. Practical examples from DB to NRS prove that sustainability begins in the workshop – not in the report!

Making sustainability measurable – practical questions on maintenance in the railway sector
Two people are sitting at a desk in an office, looking at a laptop screen and smiling.

Consulting & Strategy August 1, 2025

Server-side tagging: How to optimize data tracking and quality

Server‑side tagging delivers control, security, and performance to tracking. It bypasses browser restrictions, ad blockers, and cookie limits, providing reliable data and supporting privacy—ideal for precise analytics, conversion optimization, and successful campaigns.

Server-side tagging: How to optimize data tracking and quality
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