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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of Dr. Holger von Daniels, CEO & partner at valantic

Digitalization Services July 9, 2018

Interview valantic: “Digitalization is hands-on work” (German)

Interview with Holger von Daniels from valantic in online magazine NORD/LB Norddeutsche Landesbank: about the digital transformation in companies and why digitalization is no hocus-pocus, but hands-on work.

Interview valantic: “Digitalization is hands-on work” (German)
Picture of a woman shopping online with her smartphone, next to it a picture of a sign saying "Open" and behind it a picture of a smartphone and clothes, valantic mobile commerce

Case Studies May 25, 2018

coop@home wins Digital Commerce Award

coop@home best onlineshop in the category “Omni-channel and innovation”.

coop@home wins Digital Commerce Award
Image of Thomas Wieberneit, Managing Consultant at valantic Customer Engagement & Commerce

#valanticworld May 2, 2018

valantic employee among the top 20 CRM experts

valantic employee Thomas Wieberneit listed as top CRM expert.

valantic employee among the top 20 CRM experts
Birgitt Schmidt-Tophoff, Director Recruitment at valantic

#valanticworld April 23, 2018

Interview with valantic in online portal Yourfirm

The job exchange Yourfirm, focusing on job offers for professionals and managers at medium-sized companies and hidden champions, in interview with Birgitt Schmidt-Tophoff, Director Recruitment at valantic GmbH.

Interview with valantic in online portal Yourfirm
Image of a laptop showing the SFS-website, valantic Case Study SFS

Customer Experience February 12, 2018

The new SFS online Shop

Everything for the customer's benefit: The new B2B platform is designed according to the behavior and needs of SFS customers – from the shopping cart to delivery or pick-up.

The new SFS online Shop
Picture of several people on a stage, next to it a picture with the inscription "visionsdays" and behind it a picture of an applauding audience and a picture with a city view of Hamburg, valantic visiondays 2020 Hamburg

#valanticworld January 24, 2018

visiondays2018: valantic invites you to the congress for digital transformation

valantic organizes the visiondays 2018: A congress with practical Lectures, Workshops and Hands-On Sessions.

visiondays2018: valantic invites you to the congress for digital transformation
Image of a meeting, people holding a cell phone and a pen, laptop in the background: valantic SAP S4/HANA Deep Dive Workshop

SAP Services November 28, 2017

SAP S/4HANA Deep Dive Workshop

SAP S/4HANA Deep Dive Workshop by valantic: A clear overview of new features relevant for you including an individual roadmap with concrete recommendations for action.

SAP S/4HANA Deep Dive Workshop
Picture of Christian Heim, valantic GmbH, presenting Digitalization in Companies, valantic B2B Next Generation

Customer Experience November 20, 2017

Impressions of valantic «B2B Next Generation»

More than 30 decision-makers and influencers from a wide variety of industries met in Zurich in order to learn more about digitalization in B2B sector and exchange ideas with one another.

Impressions of valantic «B2B Next Generation»
Image of a bridge in Frankfurt, HighQ becomes valantic Financial Services

Financial Services Automation November 10, 2017

HighQ becomes valantic Financial Services

HighQ-IT operates as of now under the name of valantic Financial Services GmbH.

HighQ becomes valantic Financial Services
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