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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of a smiling woman, computer screen SAP HCM, mountains in the background

SAP Services May 13, 2020

Implement compensation for shorter working hours and compensation payments with SAP HCM

The current Covid-19 pandemic has turned the lives of companies and employees upside down, posing special challenges for HR departments. However, many SAP systems are not equipped for this. Our tips will show you how companies should handle these challenges.

Implement compensation for shorter working hours and compensation payments with SAP HCM
Image of Matthias Bös, Solution Architect for SAP C/4HANA at valantic Customer Engagement and Commerce, laptop keyboard, signature, conference room

#valanticworld May 12, 2020

Greater customer satisfaction with SAP CPQ: How guided selling increases efficiency in sales

In our rubric “5 questions for...” we spoke with Matthias Bös, Solution Architect at valantic in the customer experience sector, about SAP SPQ, guided selling, and efficiency in sales.

Greater customer satisfaction with SAP CPQ: How guided selling increases efficiency in sales
Image of Christian Schneider, Junior Consultant SAP at valantic ERP, office in Langenfeld, conference room, valantic website on a tablet computer

#valanticworld May 7, 2020

Traineeship at valantic as springboard into SAP consulting

Christian Schneider, Junior Consultant SAP, in our interview about the start of his career as a trainee and the individual development opportunities at valantic.

Traineeship at valantic as springboard into SAP consulting
Bilder von einer telefonierenden Frau und einem Smartphone, valantic Digitale Assistenten im Kundenservice

Digitalization Services May 5, 2020

Why digital assistants are so valuable in customer dialogues

Conversational AI in customer service leads to more dynamics in problem solving which has enormous potential for digital assistants and chatbots.

Why digital assistants are so valuable in customer dialogues
Image of Fabian Littau, Project Manager at valantic Customer Experience & Commerce in Mannheim

#valanticworld April 29, 2020

From industry to consulting: Scenes from the everyday life of a project manager

In January 2020, Fabian Littau made the jump from an internal role in classic industry to consulting and he can now grow with us, and especially with our customers. For it’s precisely in times like the current Covid19 crisis that digitalization projects are becoming ever more important.

From industry to consulting: Scenes from the everyday life of a project manager
Three professionals work together in an office, discussing documents on a desk while reviewing it security protocols on a laptop and a tablet.

SAP Asset Lifecycle Management April 29, 2020

SAP and KPIs: The right tool for every task

KPIs are essential for effective maintenance – provided they can be easily monitored, analyzed, and visualized. valantic shows you how to future‑proof your controlling with SAP S/4HANA Embedded Analytics and SAP Analytics Cloud (SAC).

SAP and KPIs: The right tool for every task
Picture of a man in front of some screens, next to it a picture of a tablet with an open graphic and behind it pictures of stock prices and of buildings, valantic Financial Service Automation and Digitalisation in the Finance Industry in London

Financial Services Automation April 28, 2020

Banks are Speaking One Language with ISO 20022

In German retail, the usage of cards instead of cash money has not only increased due to the Corona crisis – cash as most important payment method has generally been replaced. Meanwhile, instant payments and real-time transfers are replacing the three-day model for payment transactions.

Banks are Speaking One Language with ISO 20022
small business owner having an online meeting in a warehouse. Female entrepreneur video calling her business partners on a laptop. Happy businesswoman running an online startup.

Digitalization Services April 27, 2020

Robotic Process Automation: Setting the course for the successful automation of corporate processes

Read this article about how valantic can help you automate your corporate processes successfully with RPA.

Robotic Process Automation: Setting the course for the successful automation of corporate processes
Image of a chessboard, a woman wearing a protective mask, hands being washed and a laptop

Customer Experience April 23, 2020

Agility in customer experience management – 6 tips for how you can confront the next crisis better with your customers

Companies are confronted with the challenge that customers are “locked out” due to corona crisis. Here are 6 tips that will help you on being successful nevertheless.

Agility in customer experience management – 6 tips for how you can confront the next crisis better with your customers
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