Customer Experience February 8, 2024

Applications and Potentials of AI in Customer Experience

Sarina Hermann, Lead Consultant Digital Business, discusses the transformative power of AI in customer experience in an interview. She provides insights into the potentials and challenges of AI deployment in CX and the critical basics that are indispensable for a purposeful AI implementation.

#valanticworld February 6, 2024

Skill management: We’re investing in your future capabilities

Find out how skills management at valantic helps colleagues develop continuously. Sabrina and Guido share their perspectives. Learn more about tools such as “decidalo” and the new “valantic Learning Hub” that enable targeted development. Gain some insight into the importance of skill management at valantic through this interview with Sabrina and Guido.

#valanticworld February 1, 2024

The future of learning: The new valantic Learning Hub as a central, interactive learning platform

Discover how valantic is designing the future of learning with its new Learning Hub. In conversation with Heike Springmann, Co-Head of valantic Learning, you can learn more about innovative learning concepts and how to adjust to the changing working world. Dive into the world of learning at valantic!

#valanticworld January 30, 2024

Digital Heroine Vanessa: Between IT-leadership and family

As part of our digital heroines campaign, we present Vanessa Belstler. Vanessa is a great role model when it comes to changing careers into IT. Together, we want to work to inspire more women to enter the tech industry. In this blog post, Vanessa tells us about her exciting journey from studying German to becoming an e-commerce Business Area Manager.

SAP Asset Lifecycle Management January 23, 2024

Digital transformation in service management with SAP 

Discover how SAP is reshaping service management to meet evolving demands. New pricing models and the need for faster customer service require system adjustments. The S/4HANA Service Module streamlines service workflows, while Field Service Management (FSM) enhances resource efficiency.

Customer Experience January 22, 2024

From buzzword to business strategy: Composable commerce as a competitive advantage

The digital industry has never been short of buzzwords. However, the term composable commerce signifies more than just a new technological hype. It is, in fact, a highly relevant strategic initiative that acts as a kind of bracket for the aforementioned terms.

Customer Experience January 16, 2024

Navigating the Green Horizon: valantic and Easyfairs pave the way with Salesforce Net Zero Cloud

As climate change becomes a growing concern, businesses are recognizing the need to measure and manage their carbon emissions. Tracking emissions is not just about meeting regulatory requirements; it is a strategic move towards environmental sustainability and corporate accountability. Companies that embrace carbon emission tracking gain a competitive edge by demonstrating their commitment to reducing their environmental impact.

Customer Experience December 18, 2023

valantic’s Customer Experience Maturity Assessment – the details

In Part I of this article, we already explained why customer centricity is the key to taking your customer experience to the next level. So now let's explore the possibilities together!

Customer Experience December 12, 2023

How to up your CX game with valantic’s CX Maturity Assessment

In Part I of this two-part article, you’ll find out how valantic can help you efficiently gauge your organization’s customer experience maturity – and why that’s so important. Discover how to craft a tailored roadmap for your journey towards excellence!