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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Six colleagues preparing a white poster with Post-Its for a presentation.

Customer Experience March 8, 2024

It’s all about organization: Why composable commerce projects fail

Those who aim for composability via a MACH architecture must also set up their organization composable. This is how composable commerce projects succeed.

It’s all about organization: Why composable commerce projects fail
Martina und Shahin, valantic

#valanticworld February 27, 2024

Diversity as a recipe for success: foreign professionals at valantic

Learn more about the relocation process at valantic and how we manage to support foreign specialists in Germany and make it as easy as possible for them to get started.

Diversity as a recipe for success: foreign professionals at valantic
Sindhu, valantic

#valanticworld February 26, 2024

Relocation: Trust that the right opportunity would come at the right time

Find out more about Sindhu's journey from Bangalore to Germany and how she managed to arrive here in Germany and how valantic supported her.

Relocation: Trust that the right opportunity would come at the right time
Woman working at a standing desk.

Customer Experience February 23, 2024

Service excellence: How personalized customer portals are transforming B2B e-commerce

Discover how personalized customer portals are transforming B2B e-commerce, and optimize your digital strategy with our expertise. Learn more!

Service excellence: How personalized customer portals are transforming B2B e-commerce
Yingtao Gu, valantic Digitalheldin

#valanticworld February 22, 2024

Digital SHEro Yingtao – success in IT consulting thanks to charm and data

Learn how Yingtao Gu has become successful in IT consulting. She shares her experiences and insights into the process intelligence world in an exclusive interview. She explains what motivates her especially and what characteristics distinguish her. You’ll get some tips for women who want to enter the IT industry. Be inspired by Yingtao's journey as a Digital SHEro!

Digital SHEro Yingtao – success in IT consulting thanks to charm and data
Photo of a woman explaining her strategy on a whiteboard.

Customer Experience February 21, 2024

With (Gen)AI Discovery to a Tailored AI Roadmap

Artificial intelligence is the talk of the town and currently one of the most crucial key technologies. With (Gen)AI Discovery, you receive a tailored AI roadmap that future-proofs your company. You benefit from our expertise and a structured approach that ensures your investments in AI bring the greatest possible benefit.

With (Gen)AI Discovery to a Tailored AI Roadmap
Michael Straif, valantic

#valanticworld February 15, 2024

From Africa and agile working to river power plants and flowing data

Find out more about our colleague Michael: From his research in Africa as part of an EU framework project to data science and his tips for younger colleagues in the field of data analysis.

From Africa and agile working to river power plants and flowing data
Patrick and Sabrina, valantic

#valanticworld February 13, 2024

Employee experience: About the “can-do” attitude at the company

Join Sabrina and Patrick to discover the world of “employee experience.” From thoughtful onboarding to an active feedback culture, learn how valantic puts this buzzword into practice and why interpersonal relationships are so important.

Employee experience: About the “can-do” attitude at the company
Shot of a young businesswoman delivering a presentation during a late night meeting at work

Customer Experience February 8, 2024

Mastering the AI landscape: AI-Driven Marketing Organizations

In this blog, we talk about how AI is reshaping the future of marketing organisations by improving operational efficiency and personalised customer experiences.

Mastering the AI landscape: AI-Driven Marketing Organizations
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