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A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

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Image of a man on a laptop and a woman talking to a third, unrecognizable person.

Customer Experience December 12, 2023

How to up your CX game with valantic’s CX Maturity Assessment

In Part I of this two-part article, you’ll find out how valantic can help you efficiently gauge your organization’s customer experience maturity – and why that’s so important. Discover how to craft a tailored roadmap for your journey towards excellence!

How to up your CX game with valantic’s CX Maturity Assessment
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SAP Services December 8, 2023

Actively participation in shaping customers’ SAP master data processes

What are the biggest challenges in master data management and what exactly does a master data expert do? In this interview, Andreas Lisson provides exciting insights into his work as a SAP consultant and master data expert and tells us what SAP and master data enthusiasts can look forward to at valantic.

Actively participation in shaping customers’ SAP master data processes
Anna Forestan, Antje Fließ, valantic

#valanticworld November 23, 2023

A peek behind the scenes of valantic’s pre-boarding

Between the signing of a contract and the start of employment, the concern of pre-boarding at valantic is to ensure that new employees already feel they are a valuable part of the team. The focus is on establishing an emotional bond and creating clarity about the next steps. The small gestures, from invitations to lunch to welcome packages, help employees look forward to starting work and demonstrate that at valantic, #wherepeoplecomefirst is not just a motto, but a real pillar of the corporate culture.

A peek behind the scenes of valantic’s pre-boarding
Happy business man listening to a discussion in an office boardroom. Business professional sitting in a meeting with his colleagues.

Customer Experience November 17, 2023

Want to generate more sales? Embrace the European Accessibility Act (EAA)

Discover how the European Accessibility Act (EAA) is not only a legal obligation, but also a unique opportunity for e-commerce managers to make their webshop more accessible and profitable. Start transforming your website now and reach more customers than ever before!

Want to generate more sales? Embrace the European Accessibility Act (EAA)
A woman showing something to a colleague on his PC.

Customer Experience November 17, 2023

Sustainability in e-commerce: Reducing the climate impact within e-commerce

The e-commerce sector is challenged to become more energy efficient. Elho, a Dutch family business specialized in sustainable plant pots, is an example of how things can be done differently. They have been producing with wind energy and recycling plastic waste for decades. With the ambition to become fully circular, elho is leading the sector towards a greener future.

Sustainability in e-commerce: Reducing the climate impact within e-commerce
Shot of a young woman working with crops on a farm

Customer Experience November 16, 2023

The sustainable answer to Black Friday

Black Friday, once the symbol of overconsumption, has been given a green counterpart in the Netherlands: Green Friday. This movement, initiated by Trees for All and supported by companies such as Dille & Kamille, opposes impulsive purchasing behavior and focuses on planting trees. Read how Trees for All are leading this statement and raising consumer awareness.

The sustainable answer to Black Friday
small business owner having an online meeting in a warehouse. Female entrepreneur video calling her business partners on a laptop. Happy businesswoman running an online startup.

Digitalization Services November 16, 2023

Generative AI (GenAI): The evolution of creativity through technology

In the world of artificial intelligence, a revolution is in progress that goes far beyond simple algorithms: It goes by the name of GenAI.

Generative AI (GenAI): The evolution of creativity through technology
man charging electric car

Customer Experience November 14, 2023

The path towards greener deliveries

The sustainability trend in the e-commerce world is not stopping. This blog delves deep into the possibilities for webshops to make their transport and delivery of packages sustainable. Discover the latest puzzles and practical tips to play a leading role in a more sustainable future

The path towards greener deliveries
Anna Forestan, Antje Fließ, valantic

#valanticworld November 14, 2023

Growing Together, Leading Together: valantic’s Approach to Long-term Leadership Development

At the valantic Leadership Development Days, Sabrina, our Chief People Officer, and the project manager Daiane, focus on how leaders can learn and develop constantly. At valantic, we exemplify a “culture of cultures” and emphasize the significance of networking and joint entrepreneurial problem-solving. The goal? A long-term leadership approach where everyone assumes responsibility and encourages the growth of the entire organization.

Growing Together, Leading Together: valantic’s Approach to Long-term Leadership Development
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