Skip to content
Blog

Top topic

A customer service agent wearing a headset and sitting in front of a computer monitor uses AI in customer service to process a request.

Customer Service May 19, 2026

Why so many AI pilots in Customer Service fail – and how to make them work

For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "

View post

Don't miss a thing.
Subscribe to our latest blog articles.

Register
3 Personen an einem Meeting Tisch, die über das Thema Ressourcenmanagement sprechen

SAP Services April 15, 2024

Optimizing resource management in maintenance 

Key maintenance metrics are essential for modern manufacturing and production, ensuring the reliability and performance of equipment and facilities. Discover how strategic resource management can drive efficiency, reduce costs, and significantly boost your company’s success!

Optimizing resource management in maintenance 
Frau auf Yogamatte mit Blackroll

Customer Experience April 11, 2024

How BLACKROLL is getting its e-commerce to peak condition

Leveraging Shopify, BLACKROLL has developed a future-proof, headless e-commerce platform and expanded its D2C business via digital channels. Learn more!

How BLACKROLL is getting its e-commerce to peak condition
Male customer support telephone operator with headset in call centre. Group of sales representatives working in the office.

Customer Experience April 2, 2024

Navigating the Data Universe: Enhanced Data Privacy & Protection

From the importance of a Single Source of Truth (SSoT) for data integrity to advanced consent management and personalisation as a service, this blog highlights the need for a strategic approach to data management that respects both innovation and strict privacy laws.

Navigating the Data Universe: Enhanced Data Privacy & Protection
Digitalheldin Bianka, valantic

#valanticworld March 26, 2024

Digital SHEro Bianka – with self-confidence and passion for software development

Our digital hero Bianka explains how she has turned her passion for tinkering and solving puzzles into a profession and now works as a developer. She reports on her move from Croatia to Germany, and on her experiences as a woman in the very male-dominated environment of software development.

Digital SHEro Bianka – with self-confidence and passion for software development
Working late in a small office

Customer Experience March 26, 2024

Performance Check: Quality assurance for long-term composable commerce success

Quality assurance (QA) in composable commerce presents unique challenges. Read now to learn what's important in testing.

Performance Check: Quality assurance for long-term composable commerce success
Two young business people sitting at the desk, using modern technologies while working together in coworking space. Office life, teamwork and business

Customer Experience March 26, 2024

Navigating the Data Universe: Master Data Governance

How is AI transforming the world of master data governance? With a special focus on AI integration, this blog reveals how technologies are revolutionising master data governance, essential for improving both compliance and data quality and enhancing strategic decision-making.

Navigating the Data Universe: Master Data Governance
Waist up portrait of modern mature couple looking at paintings while enjoying exhibition in art gallery or museum

Customer Experience March 19, 2024

Navigating the Data Universe: MDM, PIM & Multi-Domain Management

With a focus on the challenges and opportunities associated with integrating AI into data management, we share insights into how companies can navigate the complex data universe to gain strategic advantages. This blog explores the integration of Master Data Management (MDM), Product Information Management (PIM), and Multi-Domain Management in the age of AI.

Navigating the Data Universe: MDM, PIM & Multi-Domain Management
Woman in mid 30s goes shopping for denim jeans in a mall or a clothing store.

Customer Experience March 18, 2024

Customer loyalty in fashion retail

Loyalty programs for success in fashion retail: Find out how to increase customer loyalty for your company and stay one step ahead of the competition!

Customer loyalty in fashion retail
Man presenting a plan on a computer to young couple during a meeting in the office.

Customer Experience March 12, 2024

Navigating the Data Universe: Data Collection and Utilization

In today's data-driven world, the art of data collection and use is critical to business success. in the first blog of this four-part series, we highlight the strategic selection and use of data to personalise customer experiences, improve operational efficiency, and make data-driven decisions.

Navigating the Data Universe: Data Collection and Utilization
1 22 23 24 58