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Customer Service May 19, 2026
For many companies, customer service is an obvious starting point for experimenting with AI. The demo is convincing. Expectations are high. Nevertheless, only a few pilot applications make it into regular productive operation. Three typical patterns and concrete approaches to how AI works in service "
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SAP Services October 21, 2024
Strategic asset performance management | Balancing performance, costs and risk
How to assess the risks of your technical systems and adapt an optimal maintenance strategy accordingly. Find out which method leads to a solid maintenance strategy and what support SAP can provide.
Strategic asset performance management | Balancing performance, costs and risk
Customer Experience October 17, 2024
Technology in the Pharma: an enabler for Customer Excellence
Technology is paving the way for customer excellence in the pharma industry. This article sheds light on how modern tools and data integration lead to an improved customer approach and enable a 360° customer view.
Technology in the Pharma: an enabler for Customer Excellence
Customer Experience October 15, 2024
Omnichannel in pharma: a 360-Degree customer View
Unlocking personalized care, omnichannel in pharma provides a seamless, data-driven approach to customer engagement, improving outcomes.
Omnichannel in pharma: a 360-Degree customer View
Work@valantic October 8, 2024
Connecting Customers – Noël Stolp about his role in the GenAI Taskforce
From a one-man show to team player: Noël devoted himself early on to the fascinating world of AI. Perfectly suited for the taskforce, he leverages his strengths in the field of GenAI without having to program himself. His responsibilities: lead generation and customer relationships.
Connecting Customers – Noël Stolp about his role in the GenAI Taskforce
Supply Chain Management & Logistics October 6, 2024
Sustainable procurement for a green economy
Sustainable procurement is a key lever for greater environmental and climate protection. Public institutions bear great responsibility in the face of high emissions. They must strategically integrate ecological, social and economic criteria into the procurement process - effectively and with an eye to the future.
Sustainable procurement for a green economy
SAP Asset Lifecycle Management October 4, 2024
Asset performance management: Boosting maintenance effectiveness
With asset performance management (APM), the focus is shifting from efficiency to the effectiveness of maintenance. This article explores how companies can leverage SAP APM to identify and implement the right measures, ultimately driving sustainable improvements in asset availability and reliability.
Asset performance management: Boosting maintenance effectiveness
Customer Experience October 3, 2024
Composable UX: conversion rate booster & opportunity for digital accessibility
Our series sheds light on the potentials and often overlooked challenges of Composable Commerce projects from business, user, and technology perspectives. In the fifth edition, we reveal how design systems align with Composable Architecture, enabling unique customer experiences and enhancing digital accessibility.
Composable UX: conversion rate booster & opportunity for digital accessibility
Customer Experience October 1, 2024
Breaking down the silos in pharma
Explore how dismantling silos in the pharma can lead to optimized communication and a unified customer experience. Learn the role of data and technology in aligning internal processes for better healthcare professional engagement.
Breaking down the silos in pharma
SAP Datasphere September 26, 2024
What’s new in SAP Datasphere (August 2024)
Our latest blog post highlights recent updates to SAP Datasphere that simplify data integration, modeling and cloud migration. Find out how these improvements optimize your data management processes.
What’s new in SAP Datasphere (August 2024)